Maleskin Reviews 

4,727
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that they truly enjoy highly competitive pricing, regular attractive discounts, and frequent promotional offers across various popular skincare brands. Shoppers also praise the reliable delivery services and secure packaging, noting that most packages generally arrive promptly and in pristine condition. Some reviewers were not happy with communication gaps, mentioning frequent instances of lengthy delays and failing to receive any replies to their customer inquiries. People additionally reported frustrating experiences with unfulfilled purchases, missing items, and extended periods of waiting without any updates regarding out-of-stock products.

What people talk about most

Product

Consumers find product experiences to be highly varied, with strong disagreement regarding availability and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, prompt shipping and items... See more

Price

Reviewers highlight positive aspects of price, noting that items are consistently cheaper than anywhere else... See more

Response time

Customers consistently express deep frustration with response times, noting that countless emails are ignored... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Maleskin for a while now. I use Medik8 & Maleskin are generally the cheapest, often sending extra offers for your loyalty. As others have said, communication could be better, not all... See more

Rated 4 out of 5 stars

Regular user of MaleSkin shampoo and conditioner as well as hair pomade. Whilst I like the products, they are on the expensive side but packaging is a bit cheap.

Rated 5 out of 5 stars

I have been a Maleskin customer since its inception all those years ago. The choice of products is fantastic. I’m a particular fan of their Medik8 range, and their prices are always so competitive and... See more

Rated 5 out of 5 stars

Good company to deal with, best price I'd found and fast turnaround. Usually when you find the best price there's a compromise such as slow delivery. Not here. Also I normally hate getting spammed... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier

Written by the company

Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(4,727)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Trust worthy!

I always shop at Maleskin for my Medik8 products. The prices are consistently discounted, delivery is super fast, and their customer service is always reliable and friendly. Highly recommend!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Medik8 products from Maleskin

I have been buying my Medik8 products from Maleskin for quite a while now.
They consistently offer the products at a cheaper price than I can find anywhere else. The products I order are delivered promptly and well packaged.
I would not buy from anywhere else now.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Male Face Cream

I ordered some face cream for men from Maleskin that was delivered quickly. The product was competitively priced.
I will use Maleskin in the future to replace the product.
Thanks

October 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I have been a Maleskin customer since its inception all those years ago. The choice of products is fantastic. I’m a particular fan of their Medik8 range, and their prices are always so competitive and I love that they email me with discounts and offers frequently. Why I have rated Maleskin five stars though is due to their fantastic customer service. It’s clear that they really do care about their customers and they are the heart of their business. If there has ever been any issues with my order, I have been contacted personally by one of the team and they have always been extremely friendly, polite and efficient. Highly recommended Maleskin.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

I ordered some moisturiser for my husband. The moisturiser arrived. I emailed them for a date and they emailed me back very quickly. All good :)

September 8, 2025
Unprompted review
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Rated 2 out of 5 stars

Unable to provide product ordered, refund issues - similar story as others.

Same story as others have had:

I ordered some Lab product for around £70. The next day, I had a response stating that the product I'd ordered was no longer available and was offered some alternative I'd never heard of. I politely declined and requested a refund. I'd had no response after a few days and thinking the worst, was anticipating having to raise a chargeback. I emailed again asking for a response within 24 hours. Hollie then contacted me and confirmed that a refund would be issued. I checked my online order and could see that it had been updated to ‘fulfilled’ Two days later with no refund, I emailed again only to be told that the refund could take up to 4 working days. I then received an email stating that my refund had been processed! The refund turned up 2 days later and I feel lucky to have got my money back after reading other reviews.

In summary, if they have stock of the item you want, then you should be fine, but things quite often seem to go wrong when they are unable to source the product you ordered. Incidentally, the lab product that I purchased and was advised that it could no longer be sourced is still listed for sale on the Maleskin shop.

If you are struggling to get a refund, be persistent with your email demands. I would probably recommend that you don’t buy from this shop.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

I have not received my order placed…

I have not received my order placed 10th October.
Order number MSS88597.
I have several emails to the various makeskin email addresses including the Gmail address.
Tried a Facebook message also.
Had absolutely no response what so ever..
The fault may not even lie with Male skin but I need a response in order to investigate.

October 25, 2025
Unprompted review
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Rated 1 out of 5 stars

No refund given

I ordered Kiehl's Age Defender Eye Repair, and was informed the product was out of stock, and was offered an alternative product. I emailed back to reject the alternative, and request a refund. A month later, and 2 chaser emails, I have received no response from Maleskin, and no refund!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Update on my previous negative review

Update on my previous negative review. Still no product despite hollie personally posting it 1st class! Avoid this company. They obviously sell products not in stock. I will be reporting them. Avoid Avoid avoid

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

**SCAM WARNING**

**SCAM ALERT**
Do not buy from Maleskin they are a complete SCAM !! I purchased a product from them months ago they never sent it and tried to email with no communication. Save your money and don't trust them! Had to file a scam claim with Monzo and got the money back in the end but was not worth the hassles

October 3, 2025
Unprompted review

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