Maleskin Reviews 

4,727
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that they truly enjoy highly competitive pricing, regular attractive discounts, and frequent promotional offers across various popular skincare brands. Shoppers also praise the reliable delivery services and secure packaging, noting that most packages generally arrive promptly and in pristine condition. Some reviewers were not happy with communication gaps, mentioning frequent instances of lengthy delays and failing to receive any replies to their customer inquiries. People additionally reported frustrating experiences with unfulfilled purchases, missing items, and extended periods of waiting without any updates regarding out-of-stock products.

What people talk about most

Product

Consumers find product experiences to be highly varied, with strong disagreement regarding availability and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, prompt shipping and items... See more

Price

Reviewers highlight positive aspects of price, noting that items are consistently cheaper than anywhere else... See more

Response time

Customers consistently express deep frustration with response times, noting that countless emails are ignored... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Maleskin for a while now. I use Medik8 & Maleskin are generally the cheapest, often sending extra offers for your loyalty. As others have said, communication could be better, not all... See more

Rated 4 out of 5 stars

Regular user of MaleSkin shampoo and conditioner as well as hair pomade. Whilst I like the products, they are on the expensive side but packaging is a bit cheap.

Rated 5 out of 5 stars

I have been a Maleskin customer since its inception all those years ago. The choice of products is fantastic. I’m a particular fan of their Medik8 range, and their prices are always so competitive and... See more

Rated 5 out of 5 stars

Good company to deal with, best price I'd found and fast turnaround. Usually when you find the best price there's a compromise such as slow delivery. Not here. Also I normally hate getting spammed... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier

Written by the company

Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(4,727)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NO repayment for Undelivered goods

Ordered and paid , they replied saying no longer available, same as Tony here have emailed , called many times to get money back, no response , would not use, I am going to Trading Standards with this complaint if they do not respond to my last request for re payment!!

January 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Would not recommend

Ordered two items on 7th June. Male Skin were then unable to fulfil the order, offered me an alternative which I declined. Have emailed and written to the Registered Office four times. Still no refund almost four months on
Very poor experience WOULD NOT RECOMMEND.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Value, quality products

I have been using Maleskin for several months now to purchase products. The pricing is very competitive for the products and are shipped as soon as possible. I have subscribed to the mailing list and frequently receive great offers offering up to 33% off which is great value.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

They had what I wanted in stock, price was very good (significantly cheaper than duty free, for those of you who buy when travelling) and arrived in good time. I’ve bought from them several times.

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Great company

I've ordered from Maleskin quite a few times now.
They are always helpful if you ever need advice about a product.
If an item is out of stock they come up with an alternative.

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Shampoo for grey & coloured hair…

I have ordered from maleskin a few times and each time delivery has been super fast. Easy payments and ordering via website. But most of all the quality of the products is just supreme.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Competitive pricing

A search on line revealed that the Murad product I wanted was cheaper on the MaleSkin site than on any other site. Delivery was prompt and the correct product received. I will be using MaleSkin again.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Use

Ordered, paid, item not received, 3 emails unanswered. Telephone goes to answer machine, ‘contact us’ web form completed also with no reply. No other option than to revert to my bank claiming the money back. DO NOT USE!

September 17, 2025
Unprompted review
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Rated 2 out of 5 stars

Iffy customer service, good products!

Good products at a very competitive price, mainly as the packaging is very scant perhaps..However I have tried 6 times to contact them over an error I made with a purchase, and I've had nothing back at all. Ended up using the product and has caused issues. Just answer you emails please!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Order not sent & no response

Order not sent - I know this as no tracking details were sent and is still now the order status is confirmed. No reply to 2 emails regarding this and phone number goes to voicemail with clearly no reply.
SCAM company

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

No return policy …

I have been trying to return a product for 1 month. There is no return policy on their site and their emails are currently undeliverable. I’ve called/msg the mobile number provided and nothing.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Company

Fraudulent Company - use at your peril.

Ordered a shaving gel, money taken then advised by email the product is discontinued and offered a replacement, (incidentally, the product is still being advertised on their site!).
Declined the replacement and requested a refund, no reply. No further reply to 3 other emails. Reported as fraud to Action Fraud and my Bank.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Maleskin literally steal your money

Maleskin literally steal your money. They tell you something is in stock, they don’t send it, and then are uncontactable. Their phone line is not manned, their help e mail is not operating. I have had to report them to trading standards in the hope they have more luck contacting them.

July 25, 2025
Unprompted review

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