M&S Energy Reviews 3,858

I had a query that I had been worrying about re my monthly payments. Sophie dealt with my query in a very efficient and sympathetic way, explaining everything so that I understood without being patronising. She was very professional and knew exactly what I was worried about, she reassured me that everything was fine and if I had any more concerns to just call again. Sophie is a credit to your company

Due to government guideline changes this year I don't qualify for the warm home discount this year so I have given octopus a call and Sophie has kindly sent me an electric blanket to help keep costs down and me warm.

Maddie was really helpful & answered my questions in a friendly manner. She couldn't have been more helpful. Excellent service.

Tried signing up to Octopus Energy but was left waiting weeks for replies to emails. Tried going through m&s energy who are a part of Octopus energy and got a reply from the same person i had been dealing with through my emails to Octopus. Obviously has the time to reply to emails yet hasn't bothered to reply to my original emails.

Customer Service from.Octoous Energy is second to none. They answer emails very quickly. I've just received my free electric blanket and it will be a life saver this winter

Response was prompt to my email, and my request dealt with (will be able to confirm when next statement is released)
The language used was professional and friendly

Had a great chat with Maddie. she was very cheerful, efficient and knew lots. Didn't even ask me to fill this out, but I hope her managers see this.

Things are very expensive and worrying right nw but it was nice to talk to a real person with a sense of humour, a credit to the company.

Sophie handled my questions professionally and dealt with my queries effectively with full explanation
Thank you Sophie 😊excellent customer service!

Hello, I would like to say Sophie at Octopus Energy was just great, I asked a question and she managed to sort it in a couple of days, her commination with me on email was very refreshing polite and to the point, Just the type of person to deal with when you have a problem. Well done Sophie and Thank you.
B Cook

Any worries or questions I have had in respect to my energy bills they have always been dealt with courtesy and dealt with quickly.

Excellent service clear and easily understood, very quick response to all communications. Can honestly say I tryst the company and would definitely recommend

Always received excellent customer service, replies to emails, answer phone etc. No hassle and when I have had questions, my issues have been resolved or explained.

The new plan I opted for a few months later actually saved me some money. Very simple process, I definitely recommend everyone to do it, easy and free savings.

I was very satisfied with my experience with M&S energy. My query was dealt with by Sophie who was very helpful and dealt with my query quickly and efficiently. Highly recommended.

I have been a very happy customer of M&S Energy until quite recently. I sent two emails with questions about my account. I eventually did receive a reply however it did not in any way answer any of my questions. I then called and managed to speak to an advisor. I complained that they had lowered my direct debit payment, this after I specifically informed them not to. I then discovered on my online account that my "smart meter" was not sending readings. I questioned if there was a technical fault and was informed yes. Did no one think to contact all effected customers.? Then I was asked to submit a meter reading and was billed immediately. I appreciate that all energy suppliers will be "busy" at this time however there is no excuse for ignoring existing customers. In the past m&s have been very quick with an excellent response time, sadly this has changed. Can anyone at M&S confirm when the off peak & peak tariff timings are. I have a Economy 7 timer installed which powers our hot water boiler. I have checked the timer and it only seems to be on for five hours.? I do hope that customer services get back to their normal high standard, only time will tell.

I had some concerns about my energy account given recent increases in tariff. M&S Energy have been very helpful in these difficult times and were able to address my questions and made it clear how the increase in energy costs would impact me. This clarification I found very helpful.

I phoned Octopus to find out how the Government Assistance Scheme would work. I spoke to Isobel who could not have been more helpful. She explained how the allocation would work and was so clear and concise in her explanation that I felt fully cognisant with the whole scheme. I have always appreciated the fact that the staff at Octopus answer your calls so quickly and the fact that you get through to an actual person within a very short time frame. If Isobel answers your call you will be very pleased with her knowledge and manner. Thank you Isobel!

Customer service from Sophie was excellent - prompt and friendly and exactly what was needed. All in all I am very happy with M & S Energy.

I have always found M&S Energy ver easy to contact, either by phone or email. On Friday I sent an email with a query and got a very prompt and helpful reply from Sophie.