Purchased a large bathroom wall mirror which is backlit and is anti fog. The mirror looks absolutely fabulous in our bathroom and looks so expensive although it was a very good price. Easy online o... See more
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Item supplied had a flaw in the fabric. Within 48 hours ManoMano had sorted issue with supplier and we had received the replacement. 1st class service & great prices.
I ordered on 31/03/2026… I had notification of delivery on 10 April 2026 … in real I did not received delivery .. when I claimed for delivery … they replied … they delivered on wrong address .. they w... See more
Company replied
I bought a an extremely well priced mattress and was happy but ordered orthopaedic pillows from the same company and never received them. The company was gracious and reimbursed me and dealt with the... See more
Company replied
3.8
Great
30K reviews
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Unprofessional unreliable supplier
Ordered a birthday present to arrive latest 29 june. I am still waiting. Between ManoMano the manufacturer and delivery company no one has taken responsibility just my money. I called the delivery company 5 times and they lie saying it will be out for delivery but they have never attempted delivery. I’ve complained to all 3 companies and have asked for a refund. To be fair ManoMano were the only one to finally take responsibility and organised a refund. However they have to be more pro active so it didn’t get to the stage of a refund being needed and ensure that the suppliers/delivery companies can fulfil their part of the transaction.
June 22, 2023
Unprompted review
Reply from ManoMano
Buongiorno Signora Karen,
Abbiamo ricevuto il Suo messaggio e siamo spiacenti di vedere che è insoddisfatta del nostro servizio.
Vediamo che un agente del nostro Servizio Clienti è già in contatto con Lei. Al fine di facilitare la risoluzione del Suo problema, condividerò con lui il Suo messaggio in modo che possa ricontattarLa al più presto.
Restiamo a disposizione per qualsiasi domanda.
Buona giornata,
Il team di ManoMano
I ordered a light off this company
I ordered a light off this company, when it arrived it was not suitable, tried to do a return, impossible took weeks for them to reply, when they did told me was going to be too expensive to return so advised me to keep it. The bad the cheek-to offer me £3.00 to keep it. Would advise people to not order from this company, I thought it was an English company with the email being .co.uk not the case told the light was from France.
I would be very wary buying from them, be warned, dont use this company, you will end up out of pocket. This is a true and honest experience .
MANOMANO. Just replied saying I accepted a refund of 35percent well I certainly haven't had a penny back, so not holding my breath for this. May I ask why it has taken so long for this?
June 7, 2023
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to write a review of your experience using ManoMano.co.uk.
I am very sorry to hear of the issues experienced with your order. I sincerely apologise for any inconvenience caused on this occasion.
On checking your order I see that you accepted a partial refund of 35% as a commercial gesture, we sent a prompt to the seller to initiate your refund as soon as possible, The seller will be in touch with you directly with an answer within 2 working days at the absolute most.
That reply will be via email please regularly check your inbox as well as spam/junk folders.
If you do not hear from the seller after this time please let me know.
I hope this finds you well and I apologise again for any inconvenience caused.
Best wishes,
Jack
No pillows but great service!
I bought a an extremely well priced mattress and was happy but ordered orthopaedic pillows from the same company and never received them. The company was gracious and reimbursed me and dealt with the matter promptly and professionally. I felt they cared!
March 29, 2023
Unprompted review
Reply from ManoMano
Buongiorno Signor De Villiers,
Abbiamo ricevuto il Suo messaggio e siamo spiacenti di vedere che è insoddisfatto dell'esperienza di consegna.
La contatteremo oggi stesso per chiarire la situazione e aiutarLa a risolvere il problema.
Restiamo a disposizione per qualsiasi domanda.
Buona giornata,
Il team di ManoMano
Appalling
The worst customer service I have ever experienced. You simply cannot engage with them
They simply refer to the seller who knows my case simply was not willing to refund me for the wrong article not fit for purpose and zero value for money
February 7, 2023
Unprompted review
Reply from ManoMano
Buongiorno,
Abbiamo ricevuto il Suo messaggio e siamo spiacenti di vedere che è insoddisfatto con il suo ordine M230153802397.
Vediamo che un agente del nostro Servizio Clienti è già in contatto con Lei. Al fine di facilitare la risoluzione del Suo problema, condividerò con lui il Suo messaggio in modo che possa ricontattarLa al più presto.
Restiamo a disposizione per qualsiasi domanda.
Buona giornata,
Il team di ManoMano
European AliExpress!
Order reference: M230154406158
Ordered on 23 of January with delivery promise on 26 of January at least on 6 of February. Today after a solicitation they sent me a screenshot (not a tracing link!) of the delivery saying that it should be delivered on the 16th! The parcel comes from China and I'm seriously doubtful that it will be delivered on the promised date.
They just buy from AliExpress and resell.
February 13, 2023
Unprompted review
Reply from ManoMano
Buongiorno Signor Durak,
Abbiamo ricevuto il Suo messaggio e siamo spiacenti di vedere che è insoddisfatto del nostro servizio.
La contatteremo oggi stesso per chiarire la situazione e aiutarLa a risolvere il problema.
Restiamo a disposizione per qualsiasi domanda.
Buona giornata,
Il team di ManoMano
I will not deal with this company…
I will not deal with this company again. They appear to be an aggregator for (in my case) Chinese products which, when they prove to be unsuitable (incompatible with the compressor for which they were intended), back away at a rate of knots leaving me with an alternative of retention of (useless) goods and a 30% refund or a risky return to the manufacturer in China with no guarantee of any refund at all. This is not how I want to do business. Henceforth, I shall stick with Amazon
January 16, 2023
Unprompted review
Reply from ManoMano
Hello
Thank you for taking the time to write a review of your experience using ManoMano.co.uk.
I am very sorry to hear that the Tyre pressure gauge doesn't fit your Wolf Compressor.
Kindly be aware that ManoMano is an online marketplace where sellers can sell their products through our site. a partial refund is considered a suitable solution if the customer is willing to keep the product, I confirm that the seller has refunded today following your acceptance of the partial refund offer, please allow 2-5 business days for the refund to appear in your bank statement.
If you would like a full refund the item would need to be returned to the seller's warehouse.
I hope this finds you well and I apologise again for any inconvenience caused.
Best wishes,
Missing items
I ordered a set of garden furniture consisting of 2 chairs and a table. Only the table was delivered.
When I rang they said that the seller made a sales mistake on the website and the price should have been for the table only
This was their mistake - not mine.
I want what I paid for - 2 chairs and a table!
When I tried to call them to sort everything out the woman would not help me and then cut me off!
Very poor customer service.
May 10, 2022
Unprompted review
Waiting for an order which is running…
Waiting for an order which is running late, hoping it'll get resolved soon
April 22, 2022
Unprompted review
Fraud company!!!
Fraud company!!!
You took my money and never sent me products !!!
April 15, 2022
Unprompted review
Ho parlato in chat con Alice ed è stata…
Ho parlato in chat con Alice ed è stata gentile
April 5, 2022
Unprompted review
The service is excellent
February 13, 2022
Unprompted review
Cordiale e disponibile
January 24, 2022
Unprompted review
Spedizione sempre in ritardo / Delivery always postponed
I pacchi arrivano sempre con un gran ritardo di minimo una settimana anche se abitiamo al centro di Milano e non un posto sperduto. Mai più.
Packages always arrive late at least one week, even if we live in the central Milan and not in a mid of nowhere. What a disappointment.
January 10, 2022
Unprompted review
Terrible experience with their customer…
Terrible experience with their customer service. I called as I didn't receive the shipment and they dropped the call.
I probably jumped into a lady who didn't like her job but, still, I haven't what I bought.
December 10, 2021
Unprompted review
Don't do it
Order never arrived, IPS not UPS wants 2 euro for delivery? Scam, don't use this site
December 6, 2021
Unprompted review
Molto disponibile e super efficiente
November 28, 2021
Unprompted review
very good and understanding your situation
very good
fast response
very happy to resolve your problem
October 14, 2021
Unprompted review
Disponibile e cordiale
October 14, 2021
Unprompted review
Excellent !!!
September 10, 2021
Unprompted review
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