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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
Company replied
Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and quick withdrawal process
Honestly. I’m surprised about the negative comments. The customer service was quick and very helpful, even despite the KYC check with ID verification for my withdrawal, my documents were accepted and withdrawal processed within 24 hours. Brilliant experience.
April 21, 2022
Unprompted review
Reply from MansionCasino
Hi Joe! It’s an absolute pleasure to read reviews like yours. We're glad that we've exceeded your expectations and you had a brilliant experience with us. Have a wonderful day!
Good site some great games
Good site some great games , easy to navigate , withdrawal can take a little longer than some sites though . Very little gaming glitch but could do with more promotions
April 18, 2022
Unprompted review
Reply from MansionCasino
Hello there! We appreciate you taking the time to write this feedback. Addressing your concerns and providing you with the best experience possible is important to us, so please reach out to our lovely Customer Service staff who will be happy to hear more details about your feedback and see what we can improve for you. All the best!
Keep up the good work.
To be honest I read a lot of bad reviews about this online casino establishment but none of them applied on my behalf. I only had a good experience in play and customer support.
Keep up the good work.
April 18, 2022
Unprompted review
Reply from MansionCasino
Hi Alex! Thank you for taking the time to leave this review. Customer satisfaction is one of our priorities here at MansionCasino and we are delighted to hear that you've had a positive experience. Do not hesitate to reach out again to our Customer Support staff for assistance with any matter. Have a good one!
The percentages of winning ,anything…
The percentages of winning ,anything must be so low ? I would win more buy flushing my money down the loo 🚽 stay well away. Total con
April 14, 2022
Unprompted review
Reply from MansionCasino
Hi Lindsey! We're sorry to hear about your negative experience with us. Please rest assured that our games are from established game providers and are tested to the highest possible standard on a daily basis. We would like to look into your case further; in order to allow us to do so please reach us via the following channels: phone, live chat or email us at support@mansioncasino.com
A* SITE
After reading bad reviews I was a bit spectical.but what a brilliant site
loads of choices of games .easy to use and the layout is A-star also fast payout times and helpful and friendly staff
Would HIGHLY recommend this site!
April 14, 2022
Unprompted review
Reply from MansionCasino
Hello Joanne. Thank you for your positive feedback regarding our platform and the products/services we provide! We aim to provide a superb experience on our platform and it feels rewarding to read a review such as yours. We look forward to welcoming you back at our website!
This is the parent company of…
This is the parent company of mansionbet which scammed hundreds of people including me before being shut down. They are obviously complicit.
April 7, 2022
Unprompted review
Reply from MansionCasino
Hello Jacqueline. At Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards. We are sorry to hear you've had a bad experience regarding the closure of our Sports-Betting brand. If you have any questions, feel free to contact us!
Very helpful 👍 Very responsive!
April 7, 2022
Unprompted review
Reply from MansionCasino
Hello Kaiva! We are thrilled to receive such positive feedback and 5-star rating on our TrustPilot page. We are always here for you if you need assistance with anything or if you have a particular question. Have a good day.
Avoid this site
Avoid this site, I deposited £100 with a Visa debit, I won as it happens took an age to withdraw and never received Welcome bonus, the Customer Service team advised welcome bonus can't not be claimed on Visa debit deposits and withdrawals are quicker when they're not busy ! Closed my account!
April 5, 2022
Unprompted review
Reply from MansionCasino
Hi! Thank you for reaching out to us. We're sorry to hear you had a negative experience. You are indeed eligible to claim our Welcome bonus by depositing with a card. We would like to review your situation in order to try to meet your expectations and improve your experience, so please contact our friendly customer support staff whenever it is convenient for you. You can reach us 24/7 via phone, chat, or email at: support@mansioncasino.com. We are looking forward to hearing back from you!
£2000 spent on a game call the dog…
£2000 spent on a game call the dog house £5 a spin I got 3 x bonuses total £180 I wish I seen the reviews before I signed up worse site ever account closed
March 31, 2022
Unprompted review
Reply from MansionCasino
Hello Kevin. We highly appreciate the fact that you provided us with your honest feedback and we would like to inform you that all our games are tested to highest standards (also in line with the regulatory guidelines). This means that, each round, whether on a slot or a live game is completely random and is a subject of the computer programme RNG. The aforementioned programme is governed by the authority which ensures fair play for all our members. We noticed we haven't been contacted via phone or chat by you, so we will look forward to hearing back from you as we want to discuss your most recent experience at MansionCasino.com.
£300 down less in half an hour no wins…
£300 down less in half an hour no wins what so ever. £2 bet if you get a bonus you’ll be happy to get £100 out of it. Stay away
March 22, 2022
Unprompted review
Reply from MansionCasino
Hello there! Thank you for providing us with your feedback. We are sorry to hear about your most recent experience and we would like to assure you that each of our games (whether live or slots) are a subject of a computer programme (RNG) which ensures that each card dealt and each slot round are completely random. The aforementioned programme is also governed by the regualtory bodies in the given jurisdictions. We'd like to discuss your matter with you but we weren't able to locate your account with us. Please feel free to contact us via phone, chat or E-mail (24/7).
This is really a dangerous site
This is really a dangerous site, be aware. Very generous welcome offer, but the games (especially the table games) are biased. Made many check on long periods of times and games, the results are wildly tilted to the house side, above any statistical logic.
I wish I could protect better on future gamblers, but go to respectful sites, don’t throw your money away. Gambling should be fun.
March 19, 2022
Unprompted review
Reply from MansionCasino
Hello! Thank you for your TrustPilot feedback. We remind that both our slot and table games are governed by our licensing agreement and are a subject of thorough and constant testing. Each card being dealt and each slot round is a matter of luck and we pride ourselves on the level of safety we offer to our players. The aforementioned safety is due to the RNG system which we have in place (which is monitored by the regulatory body in the relevant jurisdiction). We stand by your words that gambling should be fun and our players being responsible takes utmost priority. Please feel free to contact our Customer Support team via phone, chat and/or E-mail (24/7).
No One need to trust what they…
No One need to trust what they advertise all online casino are the same they only take your money but this one is one who’s going to take all your money. I spend couple of thousands one their site but the worst experience was when I lost 1k on a slot game without receiving a bonus and this is a joke. They said their RTP is over 95% but it’s not true. In my opinion is a lot under 70% so please be careful where you spending your money so better avoid this casino but not only this one.
I hope my review it will be helpful for others.
Thanks
March 19, 2022
Unprompted review
Reply from MansionCasino
Hello there. Thank you for your feedback. Please note that all our slot games are operated by a reliable and regulated computer programme (RNG) - meaning that each result (round) is randomly produced. The same computer programme (RNG) cannot be manipulated and is governed by our licensing agreement. In other words, each game you encounter on our platform has been tested vigorously prior to being released on the website. There are ups and downs but we wish you good luck with your game sessions. Please contact our Customer Support team if you need anything (24/7 - including bank holidays).
Fraudulent malpractice plausible
This establishment relies on fake online reviews, false online advertising and deceitful online image in order to lure new players. The real RTP is around 3% (not 97% advertised) and any withdrawal requests over £100 are met with fierce resistance and unbelievable bureaucracy for weeks with no end. I am considering legal action after notifying the Gaming Commission of this fraudulent malpractice.
March 17, 2022
Unprompted review
Reply from MansionCasino
Hello Joe. Thank you for your TrustPilot review and we highly appreciate your feedback. We would like to remind you that as a well-trusted gambling operator we provide slot games which are in line with the regulatory guidelines set by the relevant government body in each jurisdiction. In addition, we aim to provide each withdrawal in a timely manner but we also follow the policies estabslished by the government in each region we operate. Therefore, we strive to ensure that each of our activities, services and products function at the highest standard, but some of our processes may be delayed by these requirements. Our Customer Service team operates 24/7 so we will be more than glad to assist you with anything you need at all times. Have a good day.
Another scamming thieves.Every single…
Another scamming thieves.Every single game rigged.Played many games non gives a bonus if do return nearly zero.Shamless scammers and cheaters.They control every single game and setting up the outcome of the play.This site together with others should be prosecuted for this as thats theft and that's a crime butin this country nothing is done about it.If simple person will steal something is facing the court but those thieves do whatever they want and nothing is done about it.highly recommend to avoid those thieves.
March 13, 2022
Unprompted review
Reply from MansionCasino
Hello there. We are sorry to hear about your negative experience. We understand that having a bad streak is an unpleasant experience for every casino player, however, we are a well-respected, licensed brand and we provide fair gaming at all times. In case we could be of any further assistance, please do contact our Customer Support so we can discuss the matter and find a way to meet your expectations. Have a great day!
Stay away happy to take your money
Stay away happy to take your money , but when there game errors and you send in video evidence of this they don't want to know , treat you like a idiot , many other casino or slots app out there dont hand yout money to these guys. No way to treat customers
March 7, 2022
Unprompted review
Reply from MansionCasino
Hi there Steve! We are striving to provide the best customer service possible and would very much like to review your case, however, we were unable to locate your account. Please provide us with a username or case reference number, so we can investigate further. All the best!
Slowest Casino in the business.
Poor withdrawal times. 3 days +.
Better casinos elsewhere.
March 4, 2022
Unprompted review
Reply from MansionCasino
Hi there Stuart! As a well-trusted and regulated gaming platform, we aim to ensure our players receive their withdrawals within the time frames referenced in our Withdrawal Policy- https://play.mansioncasino.com/withdrawal-policy. Unfortunately, we are unable to locate your account, so please provide us with a username/case reference number if you would like us to assist further. Looking forward to hearing from you!
Rachel was exactly what you want in…
Rachel was exactly what you want in support. Answered every question without beating around the bush and helped me get to a resolution quickly
February 25, 2022
Unprompted review
Reply from MansionCasino
Hi Vincent! Thank you for taking the time to leave this review. We are delighted to hear about your positive experience with Rachel and will make sure to pass the positive feedback on. Have a lovely day!
Very helpful
February 24, 2022
Unprompted review
Reply from MansionCasino
Hello Emma! Thank you for the positive feedback and the 5-star rating. We are glad to hear you have had a wonderful experience with us so far and we remain at your disposal at all times (every day of the week - including bank holidays). We are looking forward to seeing you back at MansionCasino.com! Have a great afternoon.
This company is dangerous!!
This company is dangerous!!! Withholding a large amount of my money for absolutely no reason. Please read ALL negative feedback and not what is provided by the bots and avoid at all costs.
All I want is my money back.
February 23, 2022
Unprompted review
Reply from MansionCasino
Hello there! We highly appreciate you taking the time to provide us with your TrustPilot review and it's unfortunate for us to hear about your most recent experience with us. Our players being reunited with their withdrawals is a priority for us as a well-trusted gaming provider. Each withdrawal is issued in a timely manner but also in compliance with the regulatory guidelines. The timeframes and the security procedures prior to the withdrawal being requested are also underlined in the Terms and Conditions which you have read and accepted during sign-up. In addition, our responses on TrustPilot are personally crafted for each of our cutomers as we aim to provide a personalised customer service. We would like to discuss your matter with you but we weren't able to locate your account. Please feel free to reach out to our Customer Support team via phone, chat or E-mail (24/7). Have a good day.
Absolutely terrible company and staff…
Absolutely terrible company and staff to match it especially Lilly amd Devin amd there managers are not contactable and they will not give any details and even when I ask for them to call me that isn’t possible. AVOID AT ALL COSTS go to mr Green get money returned instantly. These are withholding 1875 pounds of mine some from Friday amd retvSaturday and there staff are the rudest out there and at the end of the chat you leave your comments but they do nothing go elsewhere and that can be anywhere else
February 21, 2022
Unprompted review
Reply from MansionCasino
Hello Mark. Thank you for providing us with your Trustpilot review. We kindly remind you that we process the cash outs of our players in a timely manner while also keeping in line with our withdrawal policy which you have read and accepted during your sign-up phase. In addition, we will keep you informed on each update during the withdrawal process and/or you can also reach out to our Customer Care team for further questions. Please keep in mind that we aim to provide superb user experience and customer care. Therefore, please accept our apology if our service hasn't reached your expectations and we will make sure that this is corrected. You can review our withdrawal policy here: https://play.mansioncasino.com/withdrawal-policy/. Please reach out to us via phone, chat or E-mail if you need assistance with anything and we wish you a wonderful rest of your day.
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