Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
Company replied
Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Good experience join Mansion casino 3…
Good experience join Mansion casino 3 days ago been asked for dacuments upload everything staff are polite and friendly especially guy name Erik was so nice 😊.with me all the time really quick reply on live chat and even on Email I enjoy with them
December 9, 2021
Unprompted review
Reply from MansionCasino
Hey there, thank you for your kind words! A positive and enjoyable experience is what we are striving for and it feels truly rewarding reading a review such as yours. We will make sure that Erik is aware of your feedback. Have a great ahead!
worst casino i've ever played at
worst casino i've ever played at, avoid, no bonuses no wins just spin your money away, legal robbery, disgusted, i dont expect to win, but i do expect at least a bit of fun, you wont get it here
December 7, 2021
Unprompted review
Reply from MansionCasino
Hello there Wayne. We are sorry to hear about your negative experience. Please note that we are a licensed and regulated brand, so it’s all a matter of luck in the end. In case we could be of any further assistance, please do contact our Customer Support so we can discuss the matter and find a way to meet your expectations. Have a great day!
they dont like to pay out.
Signed up for 100 ffor 100 bonus, won £800 in my first 30 spins of cash ( didnt touch bonus money ) so i withdrew n forfeit bonus which is allowed..
next day ask drivers, picture of card, proof of address..
submit bank statement with deposit to the company, my drivers and utlitiy bill.
oh no sorry can u take another picture of ur drivers in a different location? ok so ill do that.
Oh sorry now your proof of address isnt right, can you send another. ok ill do that.
oh can you now send us a picture of you holding your driver license, card ... ok ill do that
Keep in mind each of these are email responses im waiting over 24 hours each email to withdraw my money. ive submitted all documents and they KEEP asking for more. i would stay the Hell AWAY from this casino.
Very easy to deposit, very hard to withdraw.
December 7, 2021
Unprompted review
Reply from MansionCasino
Hello Sarah! Thank you for taking the time to write this review. Please be advised that we are operating in a highly regulated environment and it's very important to ensure all necessary checks are followed strictly, in order for our players to be protected at all times. You can find more information about our verification policy on the following link: https://play.mansioncasino.com/withdrawal-policy. If you need any further assistance, please contact our Customer Support team any time of the day.
Definitely leaves a bad taste using…
Definitely leaves a bad taste using this site. They have virtually no controls when it comes to depositing gleefully being accepted. But upon withdrawing, there are what one would expect as legitimate verification requirements. The thing is, you submit valid ID documents like UK full driving licences and bank statements and they still claim as invalid or unacceptable with no comms at all requiring you to chase up at every step yourself.
December 2, 2021
Unprompted review
Reply from MansionCasino
Hi Ragita! Account verification is indeed fundamental for every licensed casino operator and every document needs to cover the set regulatory criteria. Please reach us in case you need further assistance and our 24/7 Customer Support team would be happy to help. Have a great day ahead!
Awful customer service
Awful customer service, only took my address and card details to happily start taking money. When it came to withdrawing money, totally different story, took me nearly a week to get my money, customer service was worse than useless. Once I eventually got my money I emptied my account.
December 2, 2021
Unprompted review
Reply from MansionCasino
Hi there Steve! Account verification is essential to any licensed casino and is standard practice to ensure both the player and the casino are protected. We are obliged to comply with all recommendations and practices set by the Regulator, with account verification included. You can find more information about our verification-withdrawal policy at the following link: https://play.mansioncasino.com/withdrawal-policy. Should we be of any further assistance, please do not hesitate to get in touch.
Happy to take your money but not so…
Happy to take your money but not so good on withdrawals without several verifications of your identity and personal information
November 24, 2021
Unprompted review
Reply from MansionCasino
Hello Iris. Verification through documents is standard practice for any regulated casino - it's how we ensure the safety and well-being of our members and their funds. If you think your case was mishandled, please contact us, and we will gladly help out.
I wouldn't even bother with this…
I wouldn't even bother with this company they told my sister they was processing her withdrawal over email on Friday they told her it was first in line even has email evidence and they now still tell her on the phone it's waiting to be a approved on day 9 my sister is also pregnant with her first child and suffers from severe anxiety which they also know but here she is still no funds received and going out her mind to the point she has taken it Futher. Shame.on you
November 24, 2021
Unprompted review
Reply from MansionCasino
Hey there Jade. Please have the account holder contact us with a username or reference number, so we can look into the case for you.
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS. Trying to get your money after a win is a very hard long process. I wish I could go back in time and that I never used them. Also the customer service is terrible, all in all easily the worst casino I have ever used. Please stay clear
November 21, 2021
Unprompted review
Reply from MansionCasino
Hey there, Patrick! Thank you for sharing this with us! We are sorry to learn about your negative experience, however, please note that as a highly regulated brand, we are obligated to follow standard procedures some of which are related to account verification and withdrawals. Please note that all of those practices have been listed in our Terms and Conditions - https://play.mansioncasino.com/terms-and-conditions/. If we could be of any further help - please do not hesitate to reach out and our Customer Support team will be happy to help!
It is with disappointment to see bad…
It is with disappointment to see bad ugly reviews of this online casino and as my dealings with them in the past few days lead me to the impression those reviews are simply smearing the casino as they are definitely doing a job as to verify the customer by requesting for the documents that are accepted. And obviously after verification is approved, the withdrawal is in process and in to account within the next two days. The emailing process is quick and telecommunication is brilliant especially Maria who is very helpful in trying to resolve the issues. Thank you Maria.
November 16, 2021
Unprompted review
Reply from MansionCasino
Hi there, thank you for taking the time to leave this review. Account verification is indeed fundamental for every licensed casino operator. We really appreciate the kind words and we hope you continue to enjoy our services. Additionally, we'll make sure that this feedback reaches Maria as soon as possible. Needless to say, we remain at your disposal 24/7 in case anything comes to mind. Have a great day!
I’ve recently just withdrew but it’s…
I’ve recently just withdrew but it’s now saying I can’t log in, I need help shocking
November 15, 2021
Unprompted review
Reply from MansionCasino
Hi there, thank you for taking the time to write this review. Unfortunately, we were unable to locate your account. Please contact our 24/7 Customer Support Team or alternatively provide us with your username, so we can take it further. All the best!
Max win on pragmatic provider
I gamble quite often in the Mansion. Last week I won max win on pragmatic provider- Fruit party . 5000x . Amazing experience and thank you for that emotion Mansion Casino! Keep it going
November 15, 2021
Unprompted review
Reply from MansionCasino
Hey there Valeri, thank you for taking the time to write this feedback - we appreciate it! A positive and enjoyable experience is what we are striving for and it feels truly rewarding reading a review such as yours. Have a lovely day ahead and do give us a shout in case you require any assistance.
50 % of the games do not work
50 % of the games do not work. There's an error.
November 3, 2021
Unprompted review
Reply from MansionCasino
Hi there Czeslaw! We are sorry to hear you had a negative experience with us.
As a licensed casino operator, we work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing.
We operate a zero-tolerance policy for products that fall short of meeting the necessary technical requirements. So, any product that is available to play on our sites, has passed the guaranteed technical standard.
In addition, please make sure to try some of the troubleshooting steps we recommend, such as clearing your cache and cookies or switching to a different browser or device. You could also check if your Internet connection is stable and switch from mobile data to Wi-Fi or vice versa.
Should you need any further assistance, please contact our Customer Support.
This site is the worst ever
This site is the worst ever. £500 in 1 hour on £2.40 bets plus the £150 they gave me. So £650 without a win over £20 and not 1 bonus during the time. THIS SITE SHOULD BE BANNED, NEVER PLAY IT!!!!!
November 2, 2021
Unprompted review
Reply from MansionCasino
Hello Jason. As a well-respected and licensed operator we do our absolute best to provide fair gaming at all times. That being said, we suggest that you can contact our Support team, so they can review your game play and try to improve your experience with us.
Absolutely rubbish
Absolutely rubbish, won 50 pound playing on mansion casino I withdrawn it over 2 weeks ago and still have not received the money even though I’ve gone through and verify my account, scam!!
October 19, 2021
Unprompted review
Reply from MansionCasino
Hello Morris. In order for us to be able to review and assist on the matter, please provide us with a username or case reference number, so we can look further into your situation. We look forward to hearing from you.
Absolutely disgusting I've been on many…
Absolutely disgusting I've been on many gambling sites but what a mistake to experience such amateurs in this field I like to spend my money on the slots and this particular game I've played many times on different sites and never had a problem until I joined this joker site. Everytime I got the game bonus it amazingly cut off and re booted itself and then instead of starting from my bonus it just cleared it and started from the beginning
Please please read the reviews of this site they are low life scamers
October 17, 2021
Unprompted review
Reply from MansionCasino
Hello Ian. We are a well-respected brand and provide fair gaming at all times – it’s one of the cornerstones of our website. That been said, we will be happy to look into your case, however we are unable to locate your account. If you provide us with a username / reference number of a query you had with us, we will review and get back to you. Looking forward to hearing from you!
Boring boring boring
Boring boring boring. Nothing happens, literally. Press the spin button repeatedly and nothing rolls in, what's the point? If you're going to play this casino make sure you have some matchsticks to hand to keep your eyelids open because you will turn into a zombie playing their games
October 10, 2021
Unprompted review
Reply from MansionCasino
Hello Colin. We are sorry to hear about your experience, however losing and winning are both part of the normal flow in a licensed casino. We provide hundreds of games from many of the leading games providers on the market for this purpose exactly – in case you find yourself in a session where you don’t particularly like the outcome, you can choose from a huge variety of different providers and game variations. In case there is something specific we can help with, just contact us and we will be glad to assist you. Have a great day ahead!
DISGRACEFUL
Went through all the verification process at the start along with affordability chack.
I win £100k and all of a sudden they want an affordability check! it's been 8 weeks!
using tactics to delay and delay withdrawal.
Disgusting!!
October 7, 2021
Unprompted review
Reply from MansionCasino
Hello there The acceptable documents criteria is available on our website 24/7 and is the same for all licensed brands. We do understand that it might be an inconvenience to some members, depending on their case, however it is something we must strictly follow due to regulations. That been said, as we want to review your case further, please update your review with the reference number of your last correspondence with us, so we can locate your account. We look forward to hearing from you.
I have been lucky enough to have a few…
I have been lucky enough to have a few wins, they have paid it into my bank within their withdrawal policy time scale and the online support are friendly and helpful 😁 thank you mansion!
September 27, 2021
Unprompted review
Reply from MansionCasino
Hi Jen. It’s truly satisfying to read a review such as yours – providing exceptional customer service is what we are striving for and we are happy to see it is appreciated! In case you have any questions, do contact us and we will gladly help out. Have a great day ahead!
Best casino so far!
Right, so far this is the only casio where I actually found comfort. Unlike many others which will literally let you to deposit all u funds this people are looking after their customers no matter of the rolling level. I was literally stopped from over playing just for them to make sure that's everything OK. Also all the customer service team is very warm and also savvy. Best regards to Ben which helped me to settle a deposit limit. Excellent customer service, and quality games, fair wins,
GO FOR IT
September 26, 2021
Unprompted review
Reply from MansionCasino
Hey there! Thank you for taking the time to write your review - we are happy to hear about your positive experience as we are aiming to provide a safe and enjoyable environment for our players. We will make sure that Ben is aware of your positive feedback. Have a lovely day ahead!
Great site
After reading the reviews for this site I was a little concerned but I uploaded my documents to verify when I joined my first document wasn’t accepted due to no signature sent again was accepted. I deposited £40 with no bonus (my choice) I won just over £600 withdrawn £600 on Friday my withdrawal was processed today on the Monday and it’s already in my account. I wouldn’t listen to the bad reviews if you verify you’re documents everything will run smoothly.
September 20, 2021
Unprompted review
Reply from MansionCasino
Hello Rachel! We are happy to hear about your positive experience and to see all of our efforts to provide the best for our members have been appreciated in such way. Of course, we remain available to you 24/7 in case anything comes to mind and we wish you a great day ahead!
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