Marabese Ceramics Reviews 144

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

The company accepted my online payment for Bosh Oven which they didn't have in stock. Several days later they just emailed me a credit note with no explanation. Apparently my order was cancelled due t... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, (Chloe and Joe) helped resolve Kitchen surface issue in my only 4 year old kitchen. Good contact for installation supplied (Alan) Beautiful end results with new 1810 Sink and tap, qua... See more

Rated 5 out of 5 stars

We used Marabese to olan and fit our new bathroom. The whole process was smooth and professional. Barbara spent time with us achieving the layout that worked best for us and going through all the diff... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our new ensuite. We received excellent advice from Barbara, nothing was too much trouble. This is the third bathroom Lewis Morey has fitted for us. He is professional, hard wor... See more

Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store

Information provided by various external sources

Marabese was established in 1992. We have 3 stylish showrooms (Bedford, Letchworth, Milton Keynes) displaying Bathrooms, Kitchens, Tiles and Laminate Floors. We also offer a free design service & bathroom, tile and kitchen installation. Call any of our showrooms for more information


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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Rated 5 out of 5 stars

Excellent service from the Milton…

Excellent service from the Milton Keynes Branch. A big thank you to Joe Marabese, he was a great help in designing the kind of kitchen we needed, very basic but absolutely brilliant.
The fitting was very quick and mess was slight, my husband and I are very pleased with the finished design and we would both highly recommend Marabese Ceramics as a very respectable and professional company.
Many thanks
Mr and Mrs Wearmouth of Two mile Ash Milton keynes.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

We are planning to refurb our bathroom…

We are planning to refurb our bathroom and Barbara Babb at Marabese has been incredibly helpful with ideas and advice. The company has a very good selection of tiles and sanitary ware on display at what seem to be very competitive prices.

September 4, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Bedford…

Excellent service from the Bedford Depot... Recommended Plumber... Lewis Morey Plumbing Services, between Lewis and Barbara Babb at the Bedford Store they both measured and designed our bathroom .. both the service and communication was excellent, it took just over a month to order and fit our suite... (although we had to book Lewis months in advance) standard of work was excellent and would recommend both Marabese, Bedford and Lewis Morey for any jobs in the bathroom and kitchen... we have now booked to have our en-suite done for next year. Well done guys.

August 29, 2018
Unprompted review
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Rated 2 out of 5 stars

How can the store recommend this tile fitter?

Well the service I received from the store in Milton Keynes was very good, and I was also very pleased with the tiles, but the problem was their highly recommended tile fitter, Gavin Nicol, who works very closely with the store.

A few weeks after he finished the work (and after I had paid for it in full) we noticed a problem with several of the tiles sounding hollow - the adhesive had debonded from the back of the tiles. Despite trying to contact the fitter directly on numerous occasions, popping into the store a number of times to get them to contact him, and even talking to the owner of the business directly, I have been unable to get the fitter to contact me and arrange a date to fix the problem tiles (now three months since he finished the work). Of course when he was doing the work he said that if there were any problems then let him know and he would come back and sort them out - the reality seems to be that I will never hear from him again. How can a store recommend and work closely with someone that seems to have no intention of providing any sort of customer care, leaving me unable to finish decorating the areas where the work was done, and most likely having to pay someone else to replace the problem tiles.

June 1, 2018
Unprompted review
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Reply from Marabese Ceramics

Marabese Ceramics would like to thank you for the positive review of the service you received in-store and on the products you purchased.

We apologise for any service you didn't feel was to an acceptable standard. The fitter is highly recommended as a trusted tradesman as we have worked closely with him for many years. In light of these issues, we will be considering whether or not we will continue to recommend his services.

We apologise for any inconvenience this has caused and hope you would still recommend us as a company in the future.

Rated 5 out of 5 stars

Shower spares

They found spares for my shower quickly, without any issues or cost. Thanks very much, first class customer service.

February 11, 2018
Unprompted review
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Rated 5 out of 5 stars

Big thank you to Lou Marabese Jnr for …

Big thank you to Lou Marabese Jnr for all his help and understanding whilst planning our kitchen and bathroom. Really happy with them both.Such good service that brother in law and sister are having their kitchen done and would only have Lou jnr designing and Joe fitting.

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

Bathroom refit

The service from Marabese has been excellent. We found Dez to be very helpful and he guided us with good design and being able to see pictures to visualise the end result was great.
The installation team led by Joe was well organised and efficient and they managed to complete in a week what we expected to take two.
Would thoroughly recommend as our new bathroom is beautiful.

October 6, 2017
Unprompted review
Rated 5 out of 5 stars

We need more than five stars!

We have just had our en-suite transformed thanks to Joe Caruso and his team, working to a design by Dez at the Bedford showroom. Absolutely brilliant work! I have already recommended them to a neighbour and would give more than five stars if I could!

Thanks for a brilliant job!!

September 8, 2017
Unprompted review
Rated 3 out of 5 stars

My experience has been a real mix bag …

My experience has been a real mix bag really. The staff were extremely attentive without being pushy. The flooring and underlay arrived on time, however having been given the measurements they did not order enough underlay despite checking how much would be required with their supplier. Believing the right amount had been purchased work began on laying the flooring. Half way I was advised there was insufficient underlay. Marbese were contacted and advised they could place an order for the rest of the floor but this would have left me four days with half a floor. My contractor was not in a position to reschedule his week. Having sourced supplies elsewhere I asked for compensation equal to a new pack of underlay from Marabese but was refused. They offered a discount on something else but I don't want anything else.

July 20, 2017
Unprompted review
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Rated 5 out of 5 stars

New bathroom and ensuite

We recently used Marabase Ceramics to design and fit for us a new bathroom and ensuite. We found the team really helpful from start to finish. We started to think about having the bathroom and ensuite replaced at the start of the year and in April, we had a discussion with Dez who then created some fantastic designs for us. Dez also gave us some great ideas about how we could re-configure the layout to create more space to give us a better bathroom experience! The installation team were excellent, they kept us updated on their progress, kept the house very tidy and did a brilliant job for us. We have a new bathroom and ensuite that we are really proud of. Many thanks to Dez and the installation team for all of their efforts. Great job!

August 18, 2016
Unprompted review
Rated 5 out of 5 stars

Bathroom design and installation

We contacted Marabese Ceramics many months prior to the actual installation date of our new bathroom. In that space of time they did a free site survey and design and were happy to answer all the questions we had along the way. When it came to installation, Jacek and his team arrived early and spent over two weeks working very long days to rip out the old bathroom and build a new one, including solid wall insulation. Jacek was happy to adjust things along the way, including building and tiling some shelves at late notice for us. he consulted us on all decisions we were uncertain of, including grout colour and lighting position; and was confident in convincing us of a couple of things where we were uncertain, regarding the tiling. He and his guys were meticulous in their work! He has also returned a few times since to adjust minor things such as refitting the towel rail, once the room had been painted. The room is now absolutely beautiful and it has completely changed how we feel about the house. We will be very happy to use Marabese and their Contractors in the future for more work

August 8, 2016
Unprompted review
Rated 5 out of 5 stars

We now have a great new Bathroom

Hi All
Marabese have now created us a wonderful new bathroom. From design to installation great service. Listened to what we required and recommended products to suit and some ideas to create what we required. All this to fit our budget. No pushy sale, no gimmicks. Installation by Jacek was superb. A true professional. He even washed up his coffee mug. Thanks to Lou , Dez and Jacek at Wolverton, we now have a bathroom to be proud of.
Duncan & Helen

June 16, 2016
Unprompted review
Rated 5 out of 5 stars

Marabese

A belated well deserved review, We would to thank everyone concerned from Marabese for the excellent service we received with our recently refitted bathroom. From the initial survey of our bathroom through the advice design and ldeas from Justin and the lnstallation carried out to the highest standard by Jamie, the whole effort from start to finish was first class. Richard and Diane

February 5, 2016
Unprompted review
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Rated 5 out of 5 stars

Marabese bathooms Bedford

We have had two bathrooms fitted through the Bedford shop and was very pleased with the service and fitting. Barbara was extremely helpful and Lewis who fitted the bathrooms was very professional, highly skilled, tidy and clean in his work.

October 3, 2015
Unprompted review
Rated 5 out of 5 stars

First rate and professional service resulting in a top-quality end product

Marabese worked closely and efficiently with us throughout the design, planning and installation phases of our project.

Marabese introduced us to a very impressive kitchen showroom/warehouse in Daventry which allowed us to narrow our requirements. We then worked closely with the Marabese team in Bedford and their excellent range of products and tiling to finalise our thoughts and design.

Joe Marabese himself was very interested and involved in our project before, during and afterwards and communication and interaction was first-rate through-out.

Marabese as a company provided us with confidence and reassurance all the way through our 12 week project. Their installation team they were all polite and courteous and we were happy to leave and trust them unattended in our home.

Marabese have delivered a first class end product and we would have no hesitation in recommending them.

May 11, 2014
Unprompted review

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