Mariereddingarts Reviews 

58
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Marie communicates so well with her customers. She really took the time to answer my questions. I couldn't believe how quickly the fleece arrived! The colours are beautiful. I cant wait to start spin... See more

Rated 1 out of 5 stars

The worst customer experience ever. I bought 5 fleeces last august from Marie. (8 months ago!!) After sending her the payment (200euros) I never heard from her again. No answears to my c... See more

Rated 5 out of 5 stars

Beautiful products and such a helpful seller. Lots of advice to get me off to a flyer with wet felting. Sometimes postage takes a while, but as a fellow small business owner I know life happens.... See more

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Rated 5 out of 5 stars

The quality of the products was fantastic. The US postal service lost the package and it still has never arrived. Marie replaced my entire order, without any expectation she would ever do so! I apprec... See more

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4.2

Great

TrustScore 4 out of 5

58 reviews

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Replied to 14% of negative reviews

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4.2

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(58)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm a beginner to spinning

I'm a beginner to spinning and I've found Marie in a group.. . Best find ever , beautiful wool, silks and blends . I've found alsorts for felting and spinning .I recently brought two sheepskin and oh my giddy aunt they are Lush so beautiful and soft and the finish is the best ever . . . I've got another one on the way. I thought I'd be cheeky and ask if Marie sold that sparkly blending stuff you mix with yarn to spin. Oh yes she does and well I'm going to be busy for awhile . Every product I have brought has been100% quality.
I will be buying from Mariereddi garts for a long time.

April 3, 2025
Unprompted review
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Reply from Mariereddingarts

Thank you lovely

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Rated 1 out of 5 stars

Lies and victim mentality

She lied constantly about the state of my package. She kept promising me the tracking number, and then, after a week of constant messages to her, she claimed there was a "misunderstanding" and that she didn't have it. I was very polite in my messages, as was she, but my increasing frustration and her ever larger excuses finally grew to much. Over three weeks after I had ordered and paid for the item I told her she had until a given time that day to give me the number or I would escalate the matter. Miraculously, she posted the package mere hours later. However, as a result of the long delay I lost a commission which forced me to open a case with Etsy. They refunded me and covered the costs for her. I think that may be her actual game: wait so long that the customer can open a claim, get paid anyway, and then claim the customer got their package for free at her cost. As an added bonus, she can discredit the negative reviews as dishonest customers and double down on what a victim she is.

December 20, 2024
Unprompted review
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Reply from Mariereddingarts

Hi I'm sorry you feel that way. This was an international order to a country i had a 2 to 4 week delivery transit time, and at the time of your order had a 2 week processing time as I work alone. I always tell folks to let me know if they have a deadline, but you did not or I would have tried to meet it or cancel your order.

I don't think it's moral to keep an item after you've also been refunded, it hurts small businesses and I am not Amazon. When purchasing international items you need to have a fair expectation of delivery time thank you

Rated 1 out of 5 stars

Excuse after excuse

Ordered item from Etsy 20th September,not received by 5th October said that post must have been delayed. Did not have any of the item ordered but would send alternative colour. Still nothing by 12th October so I got in touch and apparently seller had Covid and didn’t want to touch anything would post asap. Eventually received 23rd October, and no sign of original package, save yourself the hassle and order elsewhere!

September 21, 2024
Unprompted review
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Reply from Mariereddingarts

Hi Laura you placed this order September 2023, and you received your nepps a month later in October 2023. The total order including postage, came to 5 gbp approx which is why I send on the untracked second class service unless you want to pay for the shipping upgrade. (At that time I had a 2 week processing time on my orders) You told me it had not arrived, and so I replaced it which you then received. This is as good customer service as I think you'll find anywhere, considering I'm not Amazon but an individual. I question why you were so annoyed by this that you felt it necessary to place such a bad review over one year later over a £3 product which you did receive over 15 months ago and never sent me any message at all to say you were unhappy. I do hundreds of transactions with very happy customers but sadly not everyone can be pleased, no matter how hard one tries.

Rated 1 out of 5 stars

You need the patience of Job ...

Having made 2 orders early in 2022 which arrived successfully, I felt confident to go ahead and place an order later on in the year for quite an expensive piece of equipment which was to be a present from my husband for Christmas.

Nothing happened for several weeks, so I began chasing. I was told that she had been unwell, that her carpenter had chopped off a finger and that she would keep me posted.

Christmas 2022 came and went, and so did Christmas 2023. The chasing had gone on all year, but she only ever contacted me when her cage was rattled; the response always included some health excuse or family crisis. I was told the item would be with me for Christmas 2023 (15 months after I had ordered it) but it has not arrived. I was fobbed off at one stage with a boxful of 'freebies' which were very nice, but I just wanted my order.
However, having given up hope of a refund, in an effort to recoup the money, I did order 2 other items that I wanted, worth a similar amount to my original order. I stated I would not pay for them until the new year (and only after receipt of item 1). To my amazement item 2 arrived within 2 weeks, but still no sign of item 1 or 3. I don't ever expect to see them, but at least now I am not out of pocket.

I'm afraid doing business with this lady is stressful, tiring, frustrating and unpredictable - unless you like playing games.

January 5, 2024
Unprompted review
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Reply from Mariereddingarts

Hi I'm sorry you had to write this review as its not factual and I am actually still awaiting final payment for the wool picker.

Rated 1 out of 5 stars

Not honest

Smooth and quick communication, but only when it suits her. She loves playing the “Me and my family are so pitiful”-card. Don’t fall for it. What a disappointment.
Addition April 2025: 1,5 years later this lady tried to get my review deleted. Since she did not succeed, she now claims that I never bought from her. This shows that this lady is not averse to lying either.

November 23, 2023
Unprompted review
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Reply from Mariereddingarts

Hi

I cannot link this review to any order so sadly have to conclude that it is a fake review.

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Rated 1 out of 5 stars

Very poor service - no goods - no refund - very unhappy

I would like to echo others reviews. My Etsy order has still not arrived after weeks of waiting and multiple excuses including family illness. Unfortunately I must agree that I think this business is dishonest and struggling to get a response and resolution. Please do not order from this person,

November 3, 2023
Unprompted review
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Reply from Mariereddingarts

Hi Carol you ordered on 9 October 2023 and the order arrived on 11 November 2023, with a 2 week processing time because some of my wooden items are made to order. I'm not Amazon, I state that some items are hand made to order and take time to arrive. That's within my delivery times. If you need anything by a deadline you need to tell me that (which you did not) , and I'll always do my best to meet those timescales.

Rated 5 out of 5 stars

Beautiful products and such a helpful…

Beautiful products and such a helpful seller. Lots of advice to get me off to a flyer with wet felting.

Sometimes postage takes a while, but as a fellow small business owner I know life happens. Communications always spot on so never worried. Some lovely surprises in the parcel too.

Exceptional quality tools, fibres and yarns. Always happy to offer tips or solve problems 😁

August 23, 2023
Unprompted review
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Reply from Mariereddingarts

Thank you vicky

Rated 1 out of 5 stars

Avoid, unreliable and dishonest

First time I purchased I waited a very long time and had to keep chasing my order - excuses if it going missing, her being unwell and then a bereavement. Sounded like a difficult time so I was patient and eventually my things arrived.
Order was lovely and although the bad experience I felt I could give another chance a while later.
Funny enough my second order apparantly went missing again! She insisted it was delivered to me but wouldnt give tracking number.
Then she even told me specific dates that my parcel would be delivered and I waited in only to find of course she still hadn't even posted!
I had to complain to Etsy eventually and then she uploaded a tracking number with a 'we are expecting your parcel status'. Etsy closed the dispute because it looked like she had posted even though nothing had been delivered.
I then had to make multiple complaints to Etsy before I finally got my order and then there was things missing and to be honest I just couldnt be bothered with it since it had dragged on so long and so I never got my full order.
Dont trust her at all 🙁

June 16, 2022
Unprompted review
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Reply from Mariereddingarts

Hi I have reached out to you asking about this order and received no reply

Rated 1 out of 5 stars

Poor service…ordered 3 times and each…

Poor service…ordered 3 times and each time the items didn’t turn up until I eventually asked for a refund and said I would put a bad review on her Facebook page. They then arrived, but weeks after initial order.
She gave numerous excuses and wouldn’t refund me. Since then I have noted that many other people had had similar experiences with very late or no show orders. Would definitely not order from her again.

September 1, 2022
Unprompted review
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Reply from Mariereddingarts

Hi Susan you need to have fair expectations about delivery times, all orders at the time were arriving within my 2 week processing time, sadly I work alone so don't have 2 day service like Amazon. However, my orders are all a bit special and a joy to open
My regular customers believe it's worth the wait.

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