Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,089)

293 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star service!

A huge thank you to Linda for her wonderful help in finding the most beautiful eternity ring and helping me upgrade my engagement ring. She was so kind, patient, and knowledgeable, and seemed to know exactly what I was looking for. Nothing was too much trouble, and she made the whole experience really enjoyable. I couldn’t be happier with my rings and would highly recommend her.

May 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Seamless experience

We have been to Marlows on 2 separate occasions to get our wedding rings and they have been perfect both times. Linda was amazing, extremely helpful and knowledgeable. She listened to everything we asked for and offered her ideas. We are very happy with our rings and the service we received. Would recommend to everyone.

May 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Came in to buy an engagement ring…

Came in to buy an engagement ring without any knowledge whatsoever! Kay was extremely helpful and patient with her guidance and helped me buy the perfect ring! Brilliant service and would recommend to anyone. Thanks again!!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring

Maryanne was really helpful - she’d also got a good sense of humour too which made the buying experience great!

May 30, 2026
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Rated 5 out of 5 stars

Great experience!

We bought our wedding band from Marlows and had a great experience. Sara was very helpful made the process of deciding which ring to go for so much easier. She makes you feel at home straight away. Marlows were the most competitive price out of all the jewellers on the jewellery quarter we spoke to, and they actually came in cheaper than the original quote. Would definitely recommend.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best Jewellery store in bham

The experience was amazing, everyone was super friendly and helpful. We worked with Marianne in particular who really supported us throughout the process and made purchasing an engagement ring a lot less stressful! Would highly recommend and will be there for more future jewellery soon!

May 9, 2026
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Rated 5 out of 5 stars

Visited the store today to have my…

Visited the store today to have my engagement ring cleaned and polished. It was originally purchased from this store back in 1998.
Was dealt with by Marianne who was extremely attentive, knowledgeable and extremely helpful.
Thank you Marianne! X

May 29, 2026
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Rated 5 out of 5 stars

An incredible service from the lovely…

An incredible service from the lovely Marianne. She found my soul ring within minutes after 25 years of not knowing what was meant for me. She’s amazing and has made our 10th wedding anniversary a wonderful experience. Thank you x

May 28, 2026
Unprompted review

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