Marshall Motor Group Reviews 

Quite the worst motor dealership I have ever had the need to deal with. They care nothing about you once they have sold you a car. They never return phone calls, have zero customer service. I could go on but they are just terrible.

I had an enquiry regarding a potential new vehicle and the young man who dealt with my questions was ever so polite and knowledgeable. I felt valued as a customer. So thank you Harrison ..I will sure be back in the near future

Today I enquired about a motor vehicle and I was unsure whether to move forward with the process. I spoke to one of your workers, who I believe is named Harrison. He answered my questions truthfully and his services that he gave today were off the charts.Thoroughly impressed with the whole experience and I could not suggest this dealership enough to anyone considering.

Fantastic experience from Harrison at Hyundai Canterbury

Great experience at Marshall Volkswagen Reading for my full service. Will Baines was professional, friendly and very helpful throughout the whole process. Everything was clearly explained and handled smoothly. Excellent customer service — highly recommended!

Andy Miranda at Hyundai Gatwick was superb from start to finish. Helpful, quick to respond and made the whole process really enjoyable. Zero sales pressure. He sourced my ideal car at an unbeatable price (even in the right colour!). Highly recommended. (Obrigado, Andy!)

Thanks to Chris Jones too for finalising and explaining all the details. Also a special shout out to Roksana on front desk for her warm and efficient welcome every time.

Thomas was absolutely brilliant, nothing was too much trouble, his service and explaining our new car was fantastic, I wouldn’t think twice about recommending him and yourself to family and friends, he made getting our new car an absolute pleasure

The word Abysmal is generous.

I've been trying to have my Jag repaired at Marshall JLR Cambridge due to a battery fault for 5 months & my appointment has been moved 3 times and takes 6 weeks to get in each time. The most recent time I actually showed up to my appointment to be told they can't do it because they don't have a loan car, despite being told they would make sure there was one. Didn't bother to call the day before or even the morning of. I was then told 'We've made a note not to move your appointment again & will make sure there's a car for you'..... bearing in mind that was the second time they said that. To absolutely no ones surprise they've just called me to tell me they can't do it & need to move it again. When I asked what they were doing about the problem & how can they make sure my car gets fixed... the answer was a familiar 'We've made a note!'. Appalling service to the core and if you can avoid heading to this one I would recommend it at all costs. The one star is purely for the poor service woman who's had to deal with me recently.

Seems like they're great a selling their cars and making the money but when it comes to responsibility of fixing them, they'll avoid it for a long as possible.

If you want to read my previous review then scroll down . I am shocked the way this is been handled .
Unfortunately, after raising my complaint about Marshall Jaguar Land Rover Leicester, the responses I have received from management have left me with even more concerns.There is now conflicting information about what was actually done to my vehicle.During the repair process, we were given the understanding that the ERAD was being replaced. We also have a written message from the dealership referring to a fault within the “new ERAD system.”The Aftersales Manager is now telling us that the ERAD was not replaced, but instead received a wiring repair involving the replacement of a wire, while the TCU was replaced due to an internal failure.We paid £2,946 for this repair. I believe we are entitled to a clear and consistent explanation of exactly what was diagnosed, what we authorised, what parts were ordered, what was replaced, and what was actually repaired.
There are also continuing concerns regarding communication. The Aftersales Manager has stated in writing that he attempted to call us from a private mobile on Saturday. We have no incoming call, missed call or voicemail corresponding with that claim in our phone records. I have asked for the relevant outgoing call record so this can be clarified and no responses received.
Then there is the damage we discovered inside our vehicle immediately after collecting it following more than six weeks in the dealership’s possession.
The response from management was that CCTV does not clearly show how the damage occurred and that unless we can prove the damage wasn’t there before the vehicle arrived, they will not replace it.
I find that response extremely disappointing.There was already a separate scratch on our vehicle before we handed it over. We know it was there and have never blamed Marshall for it because that would be dishonest. We are raising the interior damage because we know it was not there before and we reported it immediately when we collected the vehicle.i have therefore asked Marshall to provide their own check-in photographs, condition report or other evidence showing the condition of that area when they accepted our vehicle on 8 June.I am asking the Marshall Review Team to now look at the complete correspondence and take this matter seriously.
This is no longer simply about poor communication. We now have questions regarding conflicting descriptions of the repair, the work carried out for the £2,946 we paid, conflicting warranty information, disputed attempted calls and unresolved damage to our vehicle.I am giving Marshall the opportunity to properly investigate this at a level above the dealership and provide a substantive response within 48 hours.If that does not happen, I will escalate the complaint through the appropriate channels and share the relevant correspondence and documented timeline publicly, including on LinkedIn and other review platforms, with personal information redacted.
I have emails, messages and screenshots documenting what we were told throughout this experience. I would much rather Marshall investigate the inconsistencies and resolve this professionally than have to continue escalating it.
Marshall Review Team – please review this case and contact us with a substantive response.

Initially, our experience was positive. We went to the Milton Keynes branch. Friendly and helpful sales person who didn’t do the hard sell. Bizarrely, it went downhill when we actually tried to buy a car! We were interested in a car from a different showroom.

We put down a deposit on the agreement that the car would be brought over for us to look at. Sadly, the moment our £500 was paid, the customer service went to pot. The salesperson pretty much vanished on us over a 2-week period. He didn’t return our calls when we got in touch to see if the car had been brought over for us. A couple of days before we were meant to look at it, I called the showroom to check all was ok as we’d heard nothing. No surprise that our salesperson was unavailable and did not return my calls. So, I asked a different Marshall staff member to confirm if the car was there. After checking the number plate on the system, he said it was not there.

So, I emailed our original sales person to say that if the car was not there, we would be requesting a deposit refund. Within minutes, he replied. Although he said he would see us 2 days later, he never actually confirmed that the car was there.

We had a bad feeling so we decided to look elsewhere. Ultimately, we ended up buying a car from a rival company.

Sadly, the story continues as we’re now trying and failing to get our deposit refunded. We have called Marshall several times but we just go around in circles. That’s if we can even get through to anyone as more often than not, the phone just rings out.

The team at Marshall Hyundai Canterbury made buying my new car a really positive experience. I test drove a car on two different occasions with their sales person, Harry . Harry has been really informative, helpful and has made me feel at ease whilst on the test drives. I feel like a really valued customer and have decided to purchase a Hyundai from here. I do not make decisions quickly but I have never felt pressured or hurried into making a choice of car. A special thank you to Harry for all his help and also the rest of the team at Canterbury Hyundai I can not recommend Marshall Hyundai Canterbury enough. 5 star service, well done

I recently purchased a VW Golf from Marshall Volkswagen Gatwick and cannot fault the experience from start to finish. Olivia was outstanding throughout, professional, knowledgeable and completely unpushy, which makes a real difference when making a significant purchase decision.

When I raised a couple of minor cosmetic issues with the car before collection, Olivia arranged repairs and a full professional valet without hesitation, then went above and beyond by personally filming a detailed walkthrough video of the finished car for me to review beforehand.

The handover was seamless and everything was exactly as promised. Highly recommend Marshall Volkswagen Gatwick and Olivia in particular.

I received excellent service when my Range Rover went into Lincoln for a recall and a few additional jobs. The whole experience was handled professionally and efficiently, and the team kept me informed throughout. A big thank you to everyone involved for making the process so straightforward. Great service from start to finish!

Recently bought a car from Marshall Motor Group in Clitheroe, we had great service and no hard sell from Harry Pedder.
Would definitely recommend.

From start to finish, a great buying experience. From my initial contact with Jordan to Monique fine tuning the deal, I couldn't have been happier.
A solo test drive, without anyone talking in your ear.... perfect.
Highly recommended.

If I could choose minus stars I would as 1 star is too good for this company!

When we arrived to buy the car they tried to get us to sign all the documents before even seeing or driving the car. Bad start. I had to insist on seeing the car and taking a test drive before my wife would sign anything.

Once bought, emails were ignored and the only way I could reach pertinent members of staff on the phone who were then unavailable was to ring up and ask to speak to the Head of Business. Customer service is non existent once you have bought the car.

Car not inspected properly prior to purchase with multiple issues, promised would be fixed and when I took the car back to the dealership I had all sorts of excuses as to why the faults could not be fixed including the subtle suggestion we had broken something they had not repaired properly!
Advised to take it to my local dealership and they would pay for fixes, but not only could my local dealership reach them on the phone to organise payment for nearly 2 weeks when they did finally they then refused to pay!

A poor quality respray soon bubbled and split so I have had to pay to have that fixed which cost over £1000!.
Over £200 i had to pay to fix a headrest which had been wired up backwards!
Lumber support broken on purchase along with A/C in seat which I was told by Marshalls was working and when the seat was taken out by professional repairers they discovered the A/C electrical connection had not been connected!
They replaced rubber seals along the pano roof damaged by rooks which nest in the trees around the dealership but made out they were doing me a favour!

Bought the car early May and took all sorts of badgering the dealership to get the second years warranty we part paid for (£400), which you get if taking the finance which we finally received over 2 months later! I had to delay leaving reviews to ensure we got the warranty as that is how little trust I have with them.

I now have a complaint registered with the JLR finance company for what it's worth and have advised all friends and family to never by a vehicle from any Marshall dealership!

Elliot Rusbridge is a great salesman who looks after his customers. We bought a Mini Cooper but having had it a few days we realised that it didn’t have electric mirrors. The company took it back without question and we then chose another Mini. Nothing was to much trouble. Thanks.

Marshall Jaguar, Cambridge cancelled my service twice so I ended up taking it to Stratstone Milton Keynes and they have now cancelled my factory recall for the third time.

Awful service. Avoid.

I was disappointed that the car was not prepared to what I would consider an acceptable manufacturer approved used standard. On collection I had to point out several issues, including:

* Dirt marks on the upholstery.
* The absence of the emergency tyre repair foam, despite the car not having a spare wheel and the fitted tyres not being run-flat tyres.
* Most importantly, two deep cosmetic scratches on the front Audi badge and the side of the vehicle which were clearly visible from well over two metres away (photographs were provided).

To be fair they immediately cleaned the upholstery, supplied the tyre repair foam and arranged for the scratches to be touched up. At the time of collection the repairs appeared acceptable, largely because the car was parked in the charging area where the shadow from the building made the repairs much less noticeable.

However it became immediately obvious that the touch-ups had not restored the finish to an acceptable standard. The repaired areas remain clearly visible and detract from the overall appearance.

With the benefit of hindsight, I should probably have rejected the car on the day and arranged to collect it once the cosmetic repairs had been completed properly. I did not do this as I was going on holiday and just assumed any issues would be sorted, I would definitely advise anyone buying a low milage (15k) used car from this company to only buy after a thorough visual check as their preparation standards appear much lower to what I have experienced at Mercedes and Tesla.

I honestly cannot recommend BMW Marshall Group highly enough

From the moment I first walked through the door, Charli Wyatt made the whole experience feel so personal. She wasn’t interested in just selling me a car, she genuinely wanted to understand what I wanted, what I needed and helped me find the right one. At no point did I ever feel pressured and that’s so rare.

From the test drive right through to collection, nothing was ever too much trouble. Every question I had was answered, all of the finance was explained so clearly, the paperwork was effortless and I was kept updated every step of the way. I never once had to chase for information because Charli’s communication was absolutely faultless.

Collection day was honestly so special. She was just as excited as I was, had the car covered ready for the reveal, even changed all of the ambient lighting inside to pink because she knew I’d love it, and took so much time showing me every single feature. She set my phone up, added my digital key, made sure everything was working perfectly and didn’t rush a single part of the handover.

Having collected previous cars elsewhere, I can honestly say this was on another level. The attention to detail, the care, the professionalism and the genuine excitement she had for me made the whole experience unforgettable.

Charli is an absolute credit to BMW Marshall Group. She is incredibly knowledgeable, exceptionally professional and genuinely brilliant at what she does. You can tell she takes so much pride in giving every customer the best possible experience.

Thank you so much for making collecting my new BMW such an exciting and memorable day. I absolutely love my car, and a huge part of that is because of the experience you created. Five stars isn’t enough. ⭐⭐⭐⭐⭐