Marshall Motor Group Reviews 

Great customer service from Alom at BYD St Neots. Easy to deal with and gave a clear overview of what was available. Highly recommended

Awful. Just awful. Still waiting for a call from the garage and they’ve had the car for 4 weeks. Awful. Avoid at all costs.

All the reviews have this message from Marshalls saying that they want one to contact them. I’ve done so and yet again, no response !!! It’s unbelievable - they don’t contact you when you’re car is with them (4 weeks and counting without contact from them (I’ve tried countless times)), and pretend that they’re concerned about negative feedback but in reality couldn’t care less. I won’t do business with this company again. I strongly suggest that you don’t either !

Friendly and efficient service from Ethan. Always came back to me very quickly with any questions that I had and kept me up to date throughout. Very helpful and patient in finding me a vehicle even though I was so fussy with specs!

Shout out to Mike / Servicing at Marshall Seat Oxford / Abingdon - great service on a very busy day , THANK YOU ! Mike who managed to sort my car issue out yesterday at very short notice , enabling me to continue with my plan to get on the road today.
Thanks too to engineer Alex who did the health check on my car identifying damage to my tyres and then replaced two immediately. Great team work !

I just need to tell people about my experience with the Marshall warranty - I bought an extended warranty on my car from Leicester branch being told any Marshall garage would be able to deal with issues so felt assured my local branch would deal with this. When I had an issue early doors I was told that the local branch (Volvo in Derby) did not have the diagnostic equipment for the fault but arranged via an alternative specialist and the repair was carried out - however I had to pay upfront to release the car and had to chase Marshall to get the money back. I have now developed a fault with the aircon, so this should not be a specialist thing and phoned the local branch only to be told I would need to wait until September - 2 months or a branch in Notts in 1 month! I was told could take it back to Leicester, 30 miles from me but no car and no option to wait. Its now been sorted with a branch in Notts in 2 weeks time - that's not unfair for the issue but I would have been very stuck if it was something that stopped me using the car. I am looking at changing my car and was going to have a look at the Volvos when I dropped of my car - I don't think I will be now. So the warranty is great for peace of mind, but only if you can wait! And don't buy a Volvo from Derby, either the cars or the service is bad.

Me and my wife took our car a CUPRA FORMENTOR V2 for its second service last week to Reading Cupra Marshall’s. The team offed a valuation on our car whilst it was there. When we arrived to collect our car, the team let us know there was a few options to purchase a new car. The team were amazing, they made us feel relaxed the whole time. We test drove a CUPRA TARRMAR, wow what a fantastic car. The team allow us to have a very lengthy test drive which was great to see how it drove and how we would get on with the car in our daily life’s. On our return we finally decided to purchase a brand new TARRMAR in Fjord blue. We can wait to collect in a few weeks but what an experience the team gave us, they also gave us a fantastic deal. This is our second band new car purchase from this garage and again fantastic customer service. I would let to give a special shout out to the sale manager Ryan and Altay for the great service given us. Fantastic garage, fantastic team and service.

If i could give zero stars I would (Marshalls Tunbridge Wells). The service department has been an absolute disgrace and management is non-existent.

My car went in for a replacement alternator and an airbag warning light, both of which were covered under warranty (4th time in 18 months the car has been in with them for the airbag issue - which they can't seem to fix). They had the car for over three weeks, and in that entire time, I was not given a single proper update. Not once did anyone proactively contact me to explain the status of the repair, why the work had not been completed, or why it had been scheduled for one day and then left untouched for 10 days after that.

I called 20+ times and was repeatedly told, “We’ll call you back.” That never happened. Not once. Every time, there was another excuse about not having enough service team members available.

I then escalated the issue to the service department manager, who was supposed to call me back. He never did.

Eventually, I got the car back. The alternator works, but the airbag warning light has now come back on, meaning the issue clearly has not been properly resolved.

Since then, they have been impossible to speak to. I have called multiple times again, only to be told everyone is 'busy'.

The lack of communication, accountability, and basic customer service has been shocking. If this work had not been covered under warranty, I would never choose to bring my car anywhere near this dealership for servicing. STAY AWAY.

No complaints with the car (Audi A3) from Marshall Canterbury but their service pricing experience is lamentable....unless all you want are smiling faces, a decent cup of coffee and a comfy pleasant place to while away a couple of hours. I pay a monthly amount for a service plan but it is guaranteed that they will find plenty of 'urgent' extras during their safety inspection (c.£1k on previous events).....having seen a paper copy of a report, it appears that their technicians may be on some form of incentive to 'find' further work. Regardless, everything itemised is then grossly overpriced, which i suppose pays for the smiling faces, coffee, etc. Today it's the replacement of spark plugs for the comical cost of £214+VAT. As they say, you really couldn't make it up......but I think they do!

I took Honda Jazz into the new Marshall Honda showroon at Abbey Road Leicester.Unfortunatly its a terrible showroom difficult Location -Showroom shared with Nissan in waiting room could find no evidence of Honda look like a Nissan takeoer. The only good part was Richie the service receptionist 5*. Marshall relocated from Narborough Road which was a 5* Showroom -clearly customers were not taken into consideration -we will not be going back and so upset with the whole process we will seriously be considering moving away from the Honda brand

I am extremely disappointed with my experience with Marshall BMW Scunthorpe and feel compelled to leave this review after repeatedly being ignored.

Shortly after purchasing my car, I encountered issues that required a warranty claim. Despite several attempts to contact the dealership, I received little to no assistance. It was only after I posted a negative review that the dealership finally responded and agreed to help. At their request, I removed that review once they had engaged with me.

Following the inspection, I was informed that the vehicle required £1,213 worth of repairs just three months after purchase. Thankfully, these repairs are covered under the warranty, but it is unacceptable that a vehicle sold by a main dealer requires this level of work so soon after being purchased.

To make matters worse, I have now been advised that the front brake discs and pads also need replacing. I have driven barely 1,000 miles since buying the car and do not accept that these components have deteriorated to this extent during my ownership. In my opinion, the brakes were already significantly worn when the vehicle was sold and should have been identified and dealt with during the dealer's pre-sale inspection.

I have contacted Marshall BMW Scunthorpe and asked that they cover the cost of replacing the front discs and pads, as I do not believe I should be paying to rectify issues that appear to have existed at the point of sale. Once again, my concerns have been ignored.
Under the Consumer Rights Act 2015, a vehicle supplied by a dealer must be of satisfactory quality, fit for purpose, and as described. A car requiring over £1,200 of repairs and replacement brake components within three months and around 1,000 miles of ownership raises serious questions about whether these standards have been met.

I appreciate that the warranty is covering the mechanical repairs, but that does not excuse the poor communication or the apparent unwillingness to take responsibility for issues that should arguably have been addressed before the vehicle was sold.

I expected far better from a BMW main dealer. Unfortunately, based on my experience, I cannot recommend Marshall BMW Scunthorpe. I will now be considering my options under the Consumer Rights Act should this matter remain unresolved.

EDIT:

I emailed them on the email address provided below on the 1st July as requested. It is now the 16th July and I have yet to receive a response. Please save yourself the hassle, do not buy a car from this company.

EDIT 2:

It is now the 22nd July, and they still refuse to respond to me. I will be escalating to the ombudsman if I do not receive a response soon. Absolute cowboys.

Only giving one star because Google won’t let me give negative reviews. If you are considering buying a car from Marshalls expect them to fall over backwards to get your money however if you need warranty work don’t expect them to help because you can’t get hold of them.

I purchased a car from their Ashford branch before they closed it. The car has had numerous warranty issues that their Tunbridge Wells branch have so far dragged out for nearly 2 years with them only solving 2 leaving multiple ones outstanding. When you phone them they promise you calls back but never call. If you email them they never respond.

My advice if you want an Audi look at dealers outside the Marshalls group or if they are your local dealer save yourself the aggravation and buy another brand of car.

I was first seen to by Ethan who showed me around the car I was interested in,, answering every question I had for him,, Ethan was the reason I went back a few weeks later and ordered the car, I was then dealing with Connor Smith,, a very patient, caring and professional man,, helping me with the online form filling and the features of the new car,, very pleased with the whole experience, ,

If I could give 0 stars I would.
My wife bought a car from Marshall Seat in Leicester in January 2025. 5 months later the clutch completely went, they refused to honour the warranty and we had to fork out another £1500 for the repair. Today less than a year later the same issue has happened again, and the garage are saying they cannot look at the car until September!!
We have driven less than 5k miles since the first repair, so this is not a wear and tear issue, it is a faulty component / poor workmanship issue. This is completely unacceptable, the garage needs to inspect the car and if it's due to the pervious repair or a faulty part that was fitted, it needs to be put right.
It is not reasonable to expect us to wait 3 months for them to even look at the car.

Marshall Cambridge..."Service"
I wrote a review on 18/6 detailing the "service" I received from Marshall Cambridge on a JLR safety recall.Surprisingly,I received a message from Izzy ( who seems to "reply' to most of the negative reviews??? )on 20/6 asking for contact details so that the issue could be investigated.NOT SURPRISINGLY...I have heard nothing since!

I have just bought a new Skoda from Marshall Northampton. Excellent service from Gary Johnson from initial enquiry through to car pick up. Very friendly and knowledgeable about the cars and was a great help in finding the right car for me. A very pleasant experience all round, thanks Gary

I am writing to make a formal complaint regarding the purchase of our vehicle and the extremely poor level of customer service we have received throughout the entire process.
Following agreement of the sale, the level of service declined significantly. Communication became infrequent, and it quickly became apparent that customer care was no longer a priority.

It is particularly disappointing that these concerns were raised before we had even completed the purchase. Prior to signing the agreement, I emailed our sales advisor to explain how unhappy we already were with the service we had received after agreeing the sale. Despite making the dealership aware of our concerns and giving the opportunity to improve our experience, the standard of service continued to deteriorate rather than improve.

Our test drive experience was unacceptable. Our sales advisor had double-booked appointments, resulting in us being left to carry out the test drive on our own. We waited at the dealership for around three hours, having arranged childcare specifically for the appointment, only to be turned away and asked to continue discussions over email. This caused significant inconvenience and demonstrated a lack of respect for our time.

The vehicle collection was equally disappointing. On arrival, our sales advisor was occupied with another customer, meaning the collection process took approximately two and a half hours. Rather than being a straightforward and enjoyable experience, collecting our new vehicle became unnecessarily stressful and frustrating.

To make matters worse, the dealership did not have the correct version of the V5C logbook available. We therefore had to drive to the local Post Office ourselves to complete the necessary paperwork. We were told that the £25 fee incurred would be reimbursed, but despite emailing and visiting the dealership in person, we are still waiting for this payment. We are also still awaiting the return of our £199 deposit, despite repeated attempts to resolve the matter.

Since taking ownership of the vehicle, we have identified concerns with the brakes. After checking the MOT history online, we discovered that brake advisories had been recorded. We raised these concerns with the dealership and attended the showroom to discuss them, but no resolution has been reached. We are still waiting for the promised telephone call regarding this issue, leaving us with ongoing concerns about the safety of the vehicle.

We were also disappointed that the vehicle was handed over with virtually no battery charge. An electric vehicle should be supplied in a usable condition. Just as a customer would reasonably expect a petrol or diesel vehicle to be supplied with sufficient fuel, we expected the vehicle to have an adequate level of charge on collection.

Following a discussion with Nissan Finance today, we are now seriously considering rejecting the vehicle due to the cumulative issues with both the vehicle itself and the extremely poor level of customer service we have received throughout this process.

Overall, this experience has been incredibly disappointing. We have been left chasing refunds, waiting for promised callbacks that have never materialised, dealing with concerns about the vehicle's condition, and repeatedly following up on matters that should have been resolved promptly. The level of aftersales support has been unacceptable and has fallen well below the standard we expected.

Having previously purchased a vehicle through Renault, we expected a professional and customer-focused experience. Unfortunately, this purchase has reflected very poorly on your dealership and has left us with little confidence in your commitment to customer service.

Dan, the sales rep who sorted me out with a replacement car, was fantastic. He is hardworking, friendly and made the whole experience as easy as buying a car could be.
A few minor niggles with the dealership’s processes (extremely poor part-ex offer, unable to tax the car immediately, and the new car was prepped with inadequate oil) but Dan sorted out everything quickly.
Overall, a good experience, mainly thanks to Dan’s sterling efforts.

One star for taking the money no stars for after care service spending twenty one grand.
No Mot and said there was ( nothing to do with taxing it)
Paid for it as requested then plaid games paying it back,take it on the chin.
Then passed over from sales to whoever wasn't interested in the total break failure the car experienced to a near death experience driving at a crossroads that didn't interest them at all except for " they had less then 80% what do you expect from a old car and it's not an MOT FAILURE

If I was local I would be knocking at your door as I'm sure when passing I will.

Total waste of time from end to end
That's why there called dealers

Go somewhere else or make sure your covered from all angles like it did claiming on RAC for a new battery new key fob and battery still faults with the car to this day that I can't handle myself as Thier childish antics attitude is " what do you expect it's a second hand car " you will here all trades tricks there's another buyer interested,just don't let it be you unless your 100% comfortable with the whole sham of insulting your own intelligence.
Keep up the good work and hope you have a full car lot this summer.

My Range Rover Evogue has been in Marshalls Leicester branch 3 times now to sort a suspension problem and various warning lights. The problem hasn't yet been solved but the most frustrating thing is the lack of communication they are just happy to keep your can and there is no consideration for the owner on whats happening and a simple update. Very Poor Service would i buy a new Range Rover yes would. Would i buy from Marshall Narborough road Leicester Absolutely Not.

Fantastic van sales from the team at Loughton. Special thanks to Ashish.