Marsh & Parsons Estate Agents Reviews 

I had a very disappointing experience with Marsh & Parsons during a tenancy process.

After the tenancy agreement had been signed by all parties via Adobe Sign, I paid the requested first month's rent and security deposit to Marsh & Parsons. The agency confirmed receipt of the funds.

However, throughout the process, I received inconsistent and, in my view, misleading information. At different points, I was told that the contract had not taken effect, that additional rent in advance would be required, and that the tenancy could not proceed unless further referencing conditions were satisfied. This was despite the fact that a tenancy agreement had already been signed by all parties and the requested funds had already been paid.

The communication was extremely frustrating and often unclear. The position appeared to change during the process, and I felt that the explanations provided were not sufficiently professional or consistent for a regulated letting agency handling a high-value tenancy transaction.

Eventually, I was informed that the landlord did not wish to proceed with the tenancy unless satisfactory references could be provided. This left me in a very difficult position after I had already completed the requested steps, signed the agreement, and transferred a substantial amount of money.

Although the complaints team responded and the staff remained polite in tone, the overall handling of the matter seriously damaged my confidence in Marsh & Parsons. In my experience, the process lacked clarity, consistency and proper communication.

I would strongly advise prospective tenants, especially international students, to ensure that every referencing requirement, guarantor requirement, rent-in-advance condition and contractual condition is confirmed clearly in writing before signing anything or transferring any funds.

We worked with Morgan in the Charlton branch and she was fantastic. Really responsive and moving quickly with all the checks and we were able to secure a flat within a week. She was knowledgeable about all the latest renters information and was able to guide us.

Michael has been very considerate and helpful.
I'm very grateful to him for his help.

I have been a landlord for almost 10 years

I always have a great experience dealing with Debbie Lewis at Marsh & Parsons

Debbie always responds quickly and efficiently to my last minute panic emails.

Debbie is always available on the telephone and she has a way of explaining things which is straight to the point and relatable.

I would highly recommend

Mr Owain Wilson, who came for property inspection was really polite. He had to wait for 10 minutes for me to reach home and the work was done really quick. He also helped to operate the heater as I didn't knew how to switch it on.

I’ve been repeatedly delighted by the service and support that I’ve received by Marsh & Parsons, including from such professional and friendly individuals as Charlie C, Charlie H, Aidan, Baran, Harj, Doug H, Helen B, Ella, Tom W, Ben.
They’re a great team!

Baran was very helpful and professional when I contacted March & Parsons office to enquire about invoices. He explained everything in details and sorted my issues. Good customer experience.

I have been with Marsh and Parsons for 5 years, and have never had a moments worry. Debbie Lewis has been in charge of overseeing the rental of my flat.
Always efficient and friendly, the staff have provided an excellent service and I would thoroughly recommend them.
Any work that needed doing was done quickly and at reasonable prices.

I am very happy to have my flat looked after by Marsh & Parsons.
My special thanks goes to Debbie Lewis, Lucy Meehan and Anne Angus who have been carefully and thoroughly looking after my flat, always responding very fast, always friendly and professional.
I can without a doubt recommend them. Many thanks for looking after my flat.

Michael Stout replied to my queries promptly, which was reassuring.

I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.

Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.

She responded always politely and very quickly to our emails, and dealt with the issues immediately and with great efficiency.

She has given us a great impression of the company!

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.

Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons

​I am very happy with the outstanding service provided by Charmaine Carter, who manages my rental property at Marsh & Parsons. She is always delightful to deal with and maintains a pleasant, respectful manner on the phone. Charmaine is a clear communicator and a conscientious professional who always looks for the best solutions for me as a tenant. 10 out of 10 service!

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Marsh & Parsons Estate Agents has been the best letting agency we have ever rented a property from. They have been very communicative polite and quick on any enquiries. We had a few issues with the house and everytime they responded really quickly and fixed everything for us super conveniently . We mostly communicate with Charmaine Carter and she is absolutely amazing and very professional. We are very happy to live here ❤️🙌

Debbie is fantastic.

She managed to arrange a few things for us that we had asked another agent previously and were rejected. Debbie got it organised instantly without any issues.

Ive been dealing with Debbie Lewis and she has been exceedingly helpful and knowledgeable. She is always very prompt in dealing with queries and goes out of her way to accommodate my requests. Ten out of ten.