Marshfield Farm Ice Cream Reviews 228

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the products, highlighting the wide variety of flavors available, including options for specific dietary needs and even pets. People frequently commend the efficient and timely delivery service, noting that orders arrive well-packaged and perfectly frozen. The ease of ordering and excellent communication regarding delivery updates also contribute to a positive customer experience. However, some customers also noted occasional issues with packaging, such as cracked lids, which made storage difficult. A few people experienced problems with delivery, including orders being sent to the wrong address, arriving thawed, or not being delivered at all, particularly in certain regions.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent taste and high quality... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the promptness and... See more

Quality

Consumers find quality to be positive, consistently praising the excellent taste and high quality of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy online ordering... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more

Rated 5 out of 5 stars

Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more

Rated 5 out of 5 stars

Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more

Rated 5 out of 5 stars

This icecream is the best I’ve ever had ! Creamy and delicious! Even better than some leading brands , i ordered 4 flavors , and the salted caramel was my favorite!, I only wish you could order... See more


Company details

  1. Dairy Farm
  2. Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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Replied to 42% of negative reviews

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Rated 4 out of 5 stars

Your products consistently deliver…

Your products consistently deliver excellent taste and quality, and they are a favorite in our family.
However, I would like to bring to your attention a small issue in our two most recent orders . Upon opening the box of ice cream, I noticed that one of the plastic lid had cracked and broken. the damaged lid made resealing and storing the tub more difficult than usual.

April 1, 2026
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Rated 5 out of 5 stars

Delicious ice-cream

Delicious ice-cream. My husband is lactose intolerant so he loves the plant bases options. Easy to order online at sensible prices.
Quick delivery.

April 7, 2026
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Rated 5 out of 5 stars

Always exceptional in service & quality…

Always exceptional in service & quality although I have to say since the previous order the dispatch system had changed so when I received an e mail from Chillix at first I was worried it was a scam & I couldn’t remember ordering anything from a company of that name…never crossed my mind it was the ice cream! Lol

March 31, 2026
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