Mars The Label Reviews 2,338

The shipping was expensive, but I saved it because it arrived super fast in Canada. I ordered on Monday and got it on Friday. Plus, there were no customs fees or duties. I used ChatGPT to measure mys... See more

Great experience with Mars Tha Label! The clothing is high quality, stylish, and well-made. Shipping was smooth, and their customer service really stood out — they were amazing in their responses and... See more

10/10 ⭐️⭐️⭐️⭐️⭐️ Johanna was very helpful when my order was cancelled due to a glitch in the system she also made sure my outfit would arrive on time with next day delivery!!!! Thank you ever so much... See more

I have purchased several items from Mars the Label and they always arrive very quickly. I recently had to return an item as it was too small. I received my return the following day without any problem... See more

Mars the label does not respond to emails and does not give the correct information to return item when it is bigger than the size I ordered. Have not ever responded to me outside of the prompted emai... See more

Shocking. My daughter received a corset top tried it on instantly realised 1 side bust was sewn totally different to the other side. It looked awful. She immediately emailed with photos. About a week... See more

I'm really struggling to get a response to my emails/form submissions relating to a misplaced parcel (Evri have confirmed it's missing). I had an initial response but it was for the wrong order. I t... See more

I absolutely love Mars The Label! The quality of the clothing is incredible – everything I’ve ordered has been beautifully made, flattering, and true to size. The styles are so unique and really stan... See more

I will absolutely never shop here again! I ordered almost £200 of stuff which arrived today. 2 items do not fit they are far too large. I emailed immediately as I wanted to exchange. They said no exc... See more

Lovely customer service, i had some issues with a next day delivery (not their fault) they got back in contact not even an hour later and issued me a full shipping refund with an explanation as to wha... See more

Great sizing, fast shipping, great customer service also. I forgot to request a receipt as proof of postage for my returns, the team reassured id be updated once the return was received by them. I rec... See more

Ordered from here for years. Usually fine but the quality has dropped in their most recent launches - along with the customer service. Sent out a cheap looking unitard where the cups literally f... See more

Have ordered quite a few items off the site , had no issues till I had to return something. Sent recorded delivery can see they have received… they now won’t acknowledge any emails and I still waiting... See more

I recently ordered two items from Mars The Label and had such a lovely experience with both the products and their customer service. My first item was a top, and it’s honestly one of the most eleg... See more

I recently had an issue with a pair of joggers from the new range that arrived faulty. I contacted customer service by email and included a video to show the problem. Within a week, the team got bac... See more

Order #696862 This was my first time ordering from this company and it will definitely be my last. I ordered 5 items and only received 1 and on top of that, they sent me a random spare item I neve... See more

I ordered MarstheLabel Teal Corset and Maxi skirt and when I tell you that it is so beautiful, I was slightly worried about the bust area because the cups appear slightly small online but they fit me... See more

I ordered and accidentally placed the wrong details, panicked and emailed their customer service. I then read their terms and it said no refunds at all. But they responded so quickly and sorted the is... See more

Shipping to Ireland is terrible considering we’re just next door. Advertised as 2-5 working days on the website but this is a lie. Missed the event I needed the jumpsuit for and their return fee... See more

Ordered a dress last minute and then when it came decided I needed a smaller size. I emailed the customer service team to see if I could collect a new size from the warehouse and had a response from J... See more

I’d like to thank the customer service team, Marsthelable you have an amazing customer service team. There was an unexpected turn of events in a delivery partner company and and the redirecting has... See more

The coat I’ve ordered wasn’t the right fit for me but customer service was superb. Quick respond, super helpful and friendly. Had to pay for the return myself but that is stated on their website, no... See more

Imaan at customer service was super helpful. My parcel was lost by the delivery service and Imaan was able to respond to me super quickly and re-send out the full outfit with next day delivery at no a... See more

I’ve always shipped here clothes are great quality , great fit . Recently I received a faulty item customer service where on it straight away offering full refund and new item with postage paid or a p... See more

I’ve had nothing but amazing experiences with Mars The Label. Their customer service is truly top-tier—they are quick, prompt, and consistently thoughtful. They have gone above and beyond for me on... See more

Absolutely love this brand! Sizing is always spot on, next day delivery always reliable and the quality of the clothes is really good. Have ordered 5-6 items from them now and every time the clothes h... See more

4 stars only because of slight issues in the beginning but the way the team handled my issue was amazing. Evri had managed to lose my parcel and in the beginning it took a while to liaise with Mars th... See more

Mars the label is simply an amazing brand 😍 I have been so pleased with all of the items I ordered in terms of quality, true-to-size fits and how the items look on ☺️ Mars the label has quickly... See more

I have reached out to Mars The Label a couple of times for help, and both times the customer service has been great, in particular, Hadika has been amazing! She is so lovely and really helpful, and ma... See more

I had an issue with one of my orders and contacted customer service. They got back to me within 48 hours offering a solution which I was happy with. It really made up for the disappointment and allowe... See more

I ordered the corset top from Mars The Label however the sizing was really off. I’m a size 10 in every other clothing shop but I could barely get it on or zip it up. When I returned it, I had to print... See more

Saved a lot of money during the Black Friday sale! I ordered a jacket but it had a stitching issues. I emailed customers service and they got back to me in 24 hours! They offered an exchange or refun... See more

AVOID. Quality is horrific especially for the price. I got sent faulty dresses - the zipper was broken. I then had to pay £14 to post the item back. I asked them to return my postage fee AS PER LAW an... See more

Mars the label, we’re so helpful in returning an item I accidentally sent, very communicative and trustworthy. Despite my original item not fitting, I’d defo remain a loyal customer, just off th... See more

Don’t waste your money. I ordered a £60 dress from Mars The Label and was really disappointed with the experience. The sizing was completely off, so the dress didn’t fit at all. When I returned it,... See more

Ordered a gorgeous dress , sadly there was a small rip in the dress, I emailed customer service and they helped me straight away in returning the item or keeping the dress at a discounted price They... See more

I made an order from Mars The Label recently after a few weeks I realized the package was not moving. The shipping company and Mars The Label verified it was lost. Mars The Label responded to my email... See more

Mars The Label dealt with refunding my purchase in a prompt manner and communicated well. I will definitely be using them again (in fact, my daughter already has and loves her corset dress)!

Update: the customer service team sent me a link to begin the return and the shipping fee was 25.00. I appreciate their quick turnaround in resolving the issue. If you are ordering in the US be ca... See more

I had an issue with part of my order which was faulty and the issuing of a gift card. Johanna was so helpful and got my issue resolved quickly and without any fuss. I will definitely be shopping with... See more

The item itself was so baggy and thin, for the price of it was shocking. I sent a return, which I had to pay for myself not the worst but still frustrating. I sent it on the 29th of October, and I hav... See more

I received great service from Mars The Label when I payed for 1-2 day shipping and it unfortunately arrived on the 3rd day. They were very quick to respond to my queries and refunded me for the shippi... See more

Great customer service! I placed my order with the wrong email address and I contacted customer service and they were able to change my email address. The outfit I purchased was so cute, I wish I coul... See more

Initially we received an incorrect size but Hadika from the MTL customer service team responded via email swiftly and offered to replace / refund the item. When we decided to keep it, she still provid... See more

Customer service was great, I had sent an email as I’d received a gift card instead of a full return. I sent the email at around 9pm and got a reply at 10pm at night. The customer service was so fast... See more

Not a good customer experience. I bought a dress for my daughter for Xmas and whilst it was my mistake not to check the returns period when ordering, I expected (as is the case with most companies ove... See more

Great customer service team. Received incorrect size of item ordered. Emailed and had this resolved quickly. Correct item was sent out next day delivery and item is perfect🤍

I cannot say I had a good experience. An influencer recommended this brand. I spent $158.85 on two pieces, none of them fit. They were extremely small. I reached out in regards to submitting a return... See more

I read the reviews before ordering and followed the advice to size up. After express shipping, I spent $106. The next day, I received a text saying that if I wanted the package dropped off without a... See more