Martha Jackson Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly stunning jewellery, highlighting that the items are beautifully crafted, look even better than the online pictures, and offer great value for money. Consumers are also consistently very pleased with the exceptionally prompt delivery service and the thoughtful presentation in lovely gift boxes. Some reviewers were not entirely happy with specific details, mentioning that certain chains arrived tangled, had length issues, or snapped. A few other people also noted that certain items were slightly thinner than expected, caused fitting issues, or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful designs and excellent... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive very quickly and... See more

Order

People report positive experiences with order, highlighting that the entire process from viewing the website... See more

Price

Consumers find price to be exceptional, with people consistently praising the inexpensive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had looked in every jewellers on the high street for a specific style of silver earrings with no success. By chance I came across Martha Jackson website and was overwhelmed with choice! Fantastic pr... See more

Company replied

Rated 5 out of 5 stars

Lovely well made ring. Exactly as shown. Good quality and excellent value for money. Ordered easily on line and delivered very quickly. Especially at this busy Christmas period. Would definitely purch... See more

Company replied

Rated 5 out of 5 stars

My husband wanted to buy me a silver gift for our 25th wedding anniversary. Luckily he let me choose. My wavy torque is beautiful and I've had numerous compliments about it. It was easy to order, arri... See more

Company replied

Rated 5 out of 5 stars

I wanted to get my daughter a pendant/necklace that has history and encompasses her love for astrophysics passed onto her by her dad. They take trips to look at the night's sky together, so it was d... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer

Written by the company

Martha Jackson's jewellery is inspired by nature. Check out our great quality designs, jewellery and gifts made from sterling silver and meteorite!


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(188)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great earrings

Great earrings

August 8, 2025
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you so much for your 5-star review! Your support means the world to us.

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Rated 5 out of 5 stars

Geometric flower ring

Loved my flower ring just hope I'd expected. Worth the money.

August 1, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your wonderful feedback Sue! We’re thrilled to hear you’re happy with your ring. Your support means everything to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Stunning!

I ordered mid afternoon and received the necklace the following day. The item is so beautiful and the engraving perfect. It was bought as a gift and came in a lovely box with a personalised gift card. The attention to detail was spot on and the pricing brilliant. Can't fault the product or the service and will definitely keep in mind for any more gifts I need.

August 9, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your lovely feedback Karen! We're so happy you loved everything, it means a lot to us!

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Rated 5 out of 5 stars

Sadly my order was not received

Sadly my order was not received. I rung Martha Jackson and they said that they would process a replacement order. What a star. Big Thank You to them as going to wear them on my Wedding day.

August 5, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your kind words, and we're truly sorry your original order was lost. We're glad we could get a replacement out to you quickly.
Wishing you the best for your wedding!

Rated 5 out of 5 stars

Would buy from here again

Lovely earrings, great selection, arrived fast and good quality.

Would buy from here again.

December 18, 2024
Unprompted review
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Reply from Martha Jackson

Thank you for your lovely review! We're so glad you’re happy with the earrings and our selection.
We’d love to welcome you back anytime! Thanks again for your support!

Rated 5 out of 5 stars

Amazing company

Such helpful staff who respond to enquiry emails really quickly, especially Lacey who went the extra mile, taking photos etc, to help me choose the correct chain.

Thank you all so much

July 18, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your kind words! We're happy to hear that you had a positive experience with our team.

If there's anything else we can help with in the future, don't hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

I am really overjoyed with the celtic…

I am really overjoyed with the celtic hoop earrings I bought for my Daughter's 33rd birthday gift.
Thank you for making such beautiful and excellent quality jewellery, Im truly grateful to be able to gift her such a special gift
and I know she will treasure them,
the silver is hallmarked, and stunning, and the perfect balance of design with the intricate knotwork, and weight and width of the hoops, you got it just right!
They arrived 1st class postage next day, no charge for delivery, also really reassuring :)
Im happy to pay the fair price for the quality of these earrings.

July 22, 2025
Unprompted review
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Reply from Martha Jackson

Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!

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Rated 5 out of 5 stars

Excellent Customer Service

I found a gorgeous necklace and placed the order. It arrived really quickly. But i realised i'd ordered a too long chain. I sent an email to the enquiries team, and they were really quick and supportive.

They asked me to return to them, and they would send a shorter one.I did this, and enquiries emailed me when it had arrived to say they had received it, and would send.

Thank you for the communication through this, and customer service.

Really looking forward to wearing the necklace :)

July 10, 2025
Unprompted review
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Reply from Martha Jackson

We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

I ordered a silver locket with…

I ordered a silver locket with engraving.
It arrived the next day ( I paid extra for that) it is stunning, can’t fault the process from ordering, to receiving and for the price it’s worth it.

July 9, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your lovely 5-star review! We're so happy to hear you had a great experience. Your support truly means everything to us — we look forward to helping you discover more beautiful pieces soon!

Rated 5 out of 5 stars

It has been absolutely fantastic

It has been absolutely fantastic. My chain broke by accident when I was taking my top off and this company has sent me out a new one. I so appreciate it because I love the change so much and was really upset about this. I just want to say a big thank you to Adam for doing this and sorting it all out for me

June 25, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for sharing your experience! We're so glad we could help. Adam will be so happy to hear your kind words. We truly appreciate your support! :)

Rated 5 out of 5 stars

Fantastic service and quality...

Ordered a 18" chain from MJ which is really good quality and a good price. Unfortunately the chain received was 16". Called MJ offices and a very helpful gentleman sorted the issue out immediately. I received the right sized chain the very next day with a pre-paid return for the smaller one. Fantastic service.

June 4, 2025
Unprompted review
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Reply from Martha Jackson

Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!

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Rated 3 out of 5 stars

Butterfly backs very loose

Ordered two pairs of stud earrings received them with no problems. The earrings are delicate but unfortunately some of the butterfly backs are very loose and I have lost one already, I was lucky not to lose the earring itself. Would I purchase again I'm afraid not.

May 7, 2025
Unprompted review
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Reply from Martha Jackson

Thank you for your feedback. We’re very sorry to hear about your experience with our stud earrings. We would be more than happy to assist you further.

Please let us know your order number and how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars

Beautiful jewellery with good service!!!!

Right from the start service was brilliant. Delivered next day!!!!
Wearing my dangly hoop earrings with rose gold now. So reminded me of the 60s! Flower stud earrings for my daughters birthday.
Thoroughly recommend, you will not be disappointed!!!! Have already purchased another pair of dangly hoop earrings!!!!!

May 29, 2025
Unprompted review
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Reply from Martha Jackson

Thank you for your wonderful review! We’re so happy you had a great experience and appreciate your support. :)

Rated 4 out of 5 stars

Beautiful jewellery but just not very…

Update!
Martha Jackson saw my initial review and sent a replacement pair which was so nice. They arrived within 2 days too! Lovely customer service, very impressed. This pair seems a little less delicate so fingers crossed! Thank you, staff at Martha Jackson! You made my week. 😊

Beautiful jewellery but just not very secure. I’ve had two pair of the same Marrakesh hoops and with each pair lost one whilst it was in my ear. The clasps are very loose. It’s a shame because they were so pretty. I refuse to spend the money again. Very sad about it. ☹️

May 28, 2025
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you for your feedback. We’re very sorry to hear about your experience with our earrings. We would be more than happy to assist you with a replacement pair or refund.

Please let us know your order number and how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars

Great company. Highly recommended.

I’ve had several purchases over the last few years, both ear rings and chains. Quality items, great communication and speedy delivery.

April 25, 2025
Unprompted review
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Reply from Martha Jackson

Thank you for your wonderful review! We’re so happy you had a great experience and appreciate your support.

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Rated 5 out of 5 stars

Personalised silver 21st Birthday present

I wanted the bracelet, Sterling Silver Sparkling Dual Link Bracelet, personalised by adding an initial and silver charm, as this was for a 21st Birthday present. I contacted them by email and then by phone to arrange exactly how and where the charm/initial was to be placed. They were super helpful and double checked everything before I paid. The delivery was really speedy and although I was really late in ordering, the bracelet arrived the next day. So pleased with it and the recipient is delighted!!! Fabulous service and a lovely present! Oh and I'm so tempted to get a little something for myself with the 10% off voucher in with the bracelet!

May 6, 2025
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!

Rated 5 out of 5 stars

Amazing Service

Ordered a couple of pairs of earrings which were way better than I anticipated, absolutely gorgeous! They were gifts and one pair (style) wasn’t liked. I returned them for an exchange which was done without any fuss or questions. Delivery is very prompt, received the next day and was kept up to date of the whole process.
Proper old fashioned quality service. I will definitely be a returning customer.
Almost forgot to mention- all the jewellery is beautiful😊

April 16, 2025
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!

Rated 5 out of 5 stars

Great customer service

March 27, 2025
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!

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