Martin & Co Colchester Reviews 

Extremely disappointing experience with this letting agency.

Since moving into the property, we have experienced ongoing administrative failures, poor communication, and a complete lack of support.

At move-in, we were handed five keys, however three of them had absolutely nothing to do with the building and were unusable.

For the first several months, my husband repeatedly received parking fines because the agency failed to properly arrange the required parking permit despite being informed multiple times.

We also experienced prolonged issues accessing our mailbox, resulting in delays receiving important and legal correspondence.

Despite months of requests, it took approximately six months to finally receive a key for the bicycle storage area.

Communication regarding serious building-related incidents has also been extremely poor. Residents were not properly informed about break-ins, damaged and forced-open mailboxes, missing parcels, security concerns, or access-related works affecting the building.

Most concerning of all, the agency appears unwilling to properly engage with contractual issues raised by tenants and simply attempts to close matters without proper investigation or resolution.

Overall, dealing with this agency has been unnecessarily stressful and frustrating from the beginning. We would not recommend them based on our experience.

This was my first experience using Martin & Co Colchester. Alex & Corrine were excellent in handling the renewal of the lease to my tenants. I was impressed by the fact they always took my call, replied promptly to emails and clearly have a very experienced supporting team. Best of all they were a pleasure to work with.

Wasnt very well managed from the start. Poor communication, any works carried out or proposed costs were extremley high. The tennant they had “vetted” was a problem from the start. I found a lot of the correspondence almost rude from Martin & Co amd dont feel they did enough to protect me as a landlord. Just woulndt use aain, new managing agent seem much more on it.

I am very pleased with the service of Martin & Co. They helped source an ideal apartment for me and made the entire documentation process smooth. They ensured everything was okay for me to settle in easily at the apartment.

I am very happy to recommend Martin & Co as letting agents. They were very efficient and helpful when I needed to find new tenants for my Colchester property. Jarrod provided timely feedback on potential tenants and understood my needs. As I live 4 hours away I relied on Kelsy and her team to find me new tenants and they did so within a month. They ensured all the documentation was processed easily and quickly. If I need a letting agent in the future I will definitely go back to Martin & Co.

I can't say that my overall experience with Martin&Co was bad, as a tenant I used to deal with multiple Martin&Co employees during 4 years of my tenancy and I didn't have any reasons to complain.

Everything was fine until Kathryn from Colchester's branch became my point of contact. Since that moment it became a nightmare. I decided to move out and needed to get my deposit back. My contract says that Martin&Co "must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the Deposit". I was chasing her to get it resolved but haven't received responses, my messages were ignored and the whole thing has been delayed as much as possible. Finally after my multiple follow ups, visit and calls, I cornered her and we agreed to deduct part of my deposit. Then some time later ( long time after the 28 working days time frame ) she came back saying that landlord has changed his mind and wants to deduct more money. I did not agree with that and I have been advised that the matter will be submitted to TDS. It was on 14th of December and the TDS accepts request up to 3 months after the end of the contract (31st of January). Do you think that the dispute has been submitted on 14th of December? Of course not, she didn't do that. She just called me on 1st of Feb asking if I still want to dispute it. She has wasted another 6 weeks of my ( and landlord's time), missed the deadline and is going to submit it now and "hopefully they will accept it".

I would not recommend any tenant or any landlord to use their services. I can only imagine all the lies she told my landlord and I am pretty sure that I'd need a quick, 10 min phone call with my landlord to get this resolved so both parties are satisfied. I don't even know exactly what the landlord wants to charge me for, I don't know the details as she didn't even bother to tell me so there was no attempt to resolve the matter. It was ultimatum - do you accept the charge or do we submit a dispute?

It has been over 3 months since I moved out and I still haven't got all my deposit back.