Martin Tolhurst Solicitors Reviews 

Great communication. We felt supported throughout the process.
Friendly and professional service

Absolutely brilliant solicitors!
From start to finish utterly professional, I would highly recommend them.

Very efficient service and kept us well informed throughout the property sale process

If I could give zero stars, I would. We’ve been dealing with Abbie Oswald, and I believe Hannah? As they represent the buyer of our property, and their handling of the process has been nothing short of incompetent. Despite being over four months into the sale, they only realised two days before exchange that they hadn’t verified the buyer's proof of funds—an absolutely basic requirement that should have been checked at the very start. They’ve caused repeated delays, complete ignored multiple emails in the chain, made numerous errors (including thinking our freehold house was a flat for weeks, even after having the title, offer and survey!), and have shown a shocking lack of communication and attention to detail throughout. These issues have pushed the chain to the brink of collapse (we have one week left to exchange before our purchase pulls out) and caused significant stress and uncertainty for everyone involved.

I would strongly advise anyone looking for a reliable, professional conveyancer to steer clear.

Edit - I have added information for the house purchase you’re dealing with. It’s very accurate as we have had the misfortune of dealing with you. Happy to chat with Trustpilot and provide them with evidence to prove this also ☺️

Needing a solicitor to complete paperwork at short notice for my settlement agreement, I found Giles Dobson to be extremely helpful and professional and will certainly use again.

How this company is still operating and hasn't been struck off is a miracle, my ex husband used Martin Tolhurst, so they were not my solicitor, thank the lord, but I had the misfortune of having to deal with them, as I was representing myself. This company reply so slowly, via pigeon would be faster, they are rude, unprofessional and send documents to the wrong people, which is not good in a divorce case, they seem to have mathematical problems, which I raised, but they assured me they were correct, in fact they was incorrect and this delayed matters and cost me a lose of property sale to the sum of 5k, as the case needed to go to court and my ex husband I would assume alot of extra costs, to be told by the Judge, yes these figures do not add up, it's something when a solicitor can't add up and can't keep private documents safe. Please don't be fooled by all the good reviews not all the solicitors are doing a good job at this firm, some need to return to university for more training. I feel very sorry for the young girls they send out to deal with the unhappy clients, because you never get to see the rude unprofessional solicitor, not sure why, it's not like they are replying to any emails. I am now looking at buying another property & looking at other reviews for Martin Tolhurst, Wards seem to like using this company even though you have alot of bad reviews, so not that I would even consider using your firm, Wards will not convince me to use you even for a quick sale, in fact I wouldn't use Martin Tolhurst if you was free.
EDIT - I am more than happy for trust pilot to contact me for more details of my review, I have stated in my review Martin Tolhurst were not acting on behalf of myself, but I did need to deal with them, so this review is valid as I have had dealings with them, if trust pilot need any further details of timings or documents sent and incorrect documents sent to me, I am more than happy to supply these details, I also have court paperwork from the judge stating the query with Matin Tolhursts mathematical skills.

We’re so glad we chose Martin Tolhurst Solicitors for our home purchase. Gemma Nie looked after our case and was consistently professional, thorough, and approachable. Her calm and efficient handling of everything made a big difference and helped things go smoothly.

I found this company extremely professional. My solicitor was friendly, knowledgable, & extremely helpful, while patient with me, during changes that were out of my control.
I can’t recommend my solicitor & Martin Tolhurst enough.

I had a rather protracted conveyancing time with issues at the beginning and end but Amanda came to the rescue. Nothing was too much trouble for Amanda she dealt with my queries with professionalism and kindness. Keeping me well informed of any queries that arose.
Happy to recommend Martin Tolhurst's services

Absolutely dreadful solicitors who should be avoided at all costs. We were recommended to use them via Wards for the sale of our property. It was impossible to get hold of our case manager Samantha Harvey via the telephone, a vital email from the Freeholder took over 8 weeks to be forwarded on and that was only after chasing them and the response to the buyers questions took weeks to be sent to the buyers solicitor (also using Martin Tolhurst) despite us answering them the week they were initially sent. The buyer ended up pulling out of the sale due to an issue with the Freeholder.

Despite us asking Martin Tolhurst to be referred to their leasehold team to address the issue with the Freeholder it took weeks of chasing before we were contacted by the new enquiries team. None of the various teams communicate with each other which meant we were constantly sending over the same information. Several weeks later we finally had a consultation with Adam Waters who spend 15 minutes lecturing us on how much everything was going to cost, didn’t actually provide any legal advice on the issue presented and then had the audacity to claim he was worth £250 an hour so wanted £750 to write a letter we had already drafted and done the leg work for. Absolute lunacy when anyone with eyes can read a legal document and see where someone is incorrect. We will never use this company again and will be advising all friends and family to mark and avoid!

We cannot recommend Martin Tolhurst Solicitors highly enough for making our home-buying experience smooth, efficient, and stress-free. Purchasing a property in the UK can often be a lengthy and detail-intensive process, and as first-time buyers, we were initially unfamiliar with the procedures involved.

Thankfully, with the expert guidance of Mr. Abdul Mutallip and his dedicated team, everything was handled with exceptional professionalism and care. From start to finish, the entire process was completed in just one and a half months—a truly impressive turnaround.

A heartfelt thank you to Abdul and his team for their outstanding service. We are incredibly grateful!

Very disappointed about the result many mistakes take place i didn't have the time to say my side of story in court

A quick, efficient conveyancing service.Friendly approachable staff and great communication.

Simran Pannu was allocated as the solicitor dealing with my house Sale and Purchase. Simran is efficient and a great communicator. She responded swiftly to all correspondence and had been very clear about the process and expectations which is what you need with a daunting experience such as the sale and purchase of property. She has also been very sympathetic when the first chain collapsed and managed to expertly get everything back on track, understanding the need for avoidance of unnecessary delay. Her legal assistant, Lauren New, was equally efficient and helpful. I would definitely use Martin Tolhurst again in future based on this positive experience.

We had a very protracted conveyancing experience, through no fault of our solicitors, but Amanda and her team were very supportive and helpful. They responded to our calls and queries in a timely fashion and gave guidance on those issues which we were unsure about. We would be happy to recommend their services to any other clients.

I highly recommend Hannah Sharp and Heidi Gray from Martin Tolhurst Solicitors in Ashford. From the start to finish of our property sale, we were always kept updated and the speed and efficiency of the service they provided was most impressive from the 2 ladies.

Heidi as the legal secretary was my main day to day contact and she has such a friendly, approachable manner whilst maintaining her professionalism. Thank you both ever so much.

I can't recommend Kirsty enough for conveyancing. Even though the whole process took an entire year due to constant delays, she was fantastic throughout. She was always happy to help with any questions and never seemed bothered by the hold-ups.
What really impressed me was her professionalism combined with a really personal approach. Despite the long timeframe, she stuck to her original quote, which was a huge relief. Plus, she was always so accessible – she always answered the phone whenever I called. If you're looking for a conveyancer who is both highly competent and genuinely cares about their clients, Kirsty is the one.

Efficient and prompt service when from advising and creating our wills and setting up Trust . Each stage was explained well and my wife and were more than pleased with the service provided. We would certainly recommend this Solicitor practice.

I recently worked with Niranjani and her secretary, Richard of the Sittingbourne Kent branch, for my conveyancing needs related to purchasing my property, and I couldn't be more pleased! They handled the entire process swiftly and efficiently, completing everything just before the stamp duty land tax deadline, which saved me money! Their professionalism made what can often be a stressful experience much more straightforward. I highly recommend their services to anyone in need of conveyancing. Five stars all the way!