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Rated 5 out of 5 stars

I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more

Company replied

Rated 5 out of 5 stars

I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more

Company replied

Rated 5 out of 5 stars

I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more

Company replied

Company details

  1. Clothing Store

Written by the company

MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

299 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Corset is excellent

Corset is excellent. I had a bad experience with delivery. I wanted to order M but staff told me I'm more likely for L so I listened and they send me L. But then it was too big I needed to return it and then get the M -the right one in the 1st place. Took more time and I payed all the delivery expenses.

March 19, 2021
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Rated 2 out of 5 stars

Lite Trainer flaws

I ordered the Lite waist trainer. After wearing it for only an hour the logo on it rubbed off completely. Discolouration occurred along with the appearance of white lines all over the trainer. I contacted their support team, the communication was fast, however, they did not help me much. First they tried to explain to me that this is due to me ordering the so called budget trainer. Even though, it should not be the customers fault that they trainers are not the same quality (also this should be stated clearly on their website). Then they tried to tell me that the effectiveness of the trainer should still be the same. This I understand, however I have to cover it now all the time as it looks unpresentable which takes away the possibility of wearing my trainer as a fashion piece. They offered me a £10 voucher, however, I’m not sure if I would order from them again as the possibility of these faults being present with their other items is too high at this point. Eventually, they offered me a £39 voucher but only if I return the waist trainer I bought. I believe this is outrageous as I would be forced to buy from them again, obviously a different item this time which would be a more expensive one. I would also have to cover the postage fees. Which would result in me spending even more money then originally.

February 17, 2021
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Rated 5 out of 5 stars

For the Best Waist trainer, don’t look any further!

This is quite literally the best corset/waist trainer I have ever bought and It came is the most wonderful packaging. Where do I start, It doesn’t dig in or bulge on the stomach when you sit down. The way it is shaped under breast means it sits comfortably underneath without cutting across or digging in. It doesn’t push the fat up the back and armpits. I wear it to work all day and I have no problems at all. My posture is better and my waist feels tighter. I would highly recommend spending that bit more to get one of these quality waist trainers. It’s a great investment.

February 1, 2021
Rated 4 out of 5 stars

Good customer care

I had a slight issue however it was resolved very nicely by the customer service team. Products are also very good quality

January 31, 2021
MASKATEER logo

Reply from MASKATEER

Hi Sandra, we are sorry to hear you feel this way. The waist trainers do not stretch, the material is organic rubber latex, perhaps the size you selected was not the right size for you. We have a Size Chart on our website with full guide on how to get your measurements and select the right size. If you would like us to help you select a new size which may be more comfortable for you please feel free to get in touch with us at : support@maskateer.com

Regards,
Monica
Maskateer Support

Rated 1 out of 5 stars
MASKATEER logo

Reply from MASKATEER

Hi Stacey,

We are sorry to hear you feel that way. Please let us know your order number so we can look into what has happened. Please get in touch with us at: support@maskateer.com
Thank you!

Monica,

Maskateer Support

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Rated 4 out of 5 stars

I ordered and it came in within 3 days…

I ordered and it came in within 3 days which I was very impressed about, I had ordered the size according my waist on their website however on first try I was able to put it on the last hook so I had to exchange. To exchange it we wa pretty confusing but I emailed and got a very quick response so it was resolved quickly. When I received my new item everything was perfect but I’m into my first week of wearing it and it seems that I already should move onto the second hook. So the only complaint I would have is the fact that I am moving very quickly through the hooks even though I have already ordered a size below. Otherwise lovely item

January 22, 2021
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Rated 5 out of 5 stars

5 stars

Product as described. Very good quality and fits well. Nice colors too. Prompt support. Would Recommend to a friend.

January 14, 2021

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