Mastercraft Kitchens Reviews 19

We couldn’t be happier with Mastercraft Kitchens. They designed and installed a stunning open plan kitchen for us. This involved removing a load bearing wall, installing a large steel beam and reconfigured the ground floor layout.

The designer listened carefully to our needs and created a beautiful handleless design with a large island, plenty of clever storage and a full compliment of AEG appliances. The 3D visuals were spot on and made all the decisions easy.

They handled all the structural elements brilliantly including structural engineer drawings and calculations. We didn’t have to worry about anything.

The installation team were polite, punctual and tidy given the scale of the building work. Dust was kept to a minimum, floors and doors were protected, and the finish is flawless with perfectly aligned cabinets, invisible joins and perfectly installed quartz worktops.

Two tiny snags, a soft close hinge and a small chip on a panel were fixed within 48 hours, no fuss at all.

The finished kitchen is breath taking. The AEG appliances perform brilliantly and the whole room feels light, spacious and luxurious. Friends walk in and immediately say “Wow!”

We would recommend Mastercraft Kitchens for excellent workmanship and craftsmanship from start to finish. Thank you for giving us our dream kitchen.

We’re very pleased with the service received from Mastercraft Kitchens. We went for a painted timber shaker with two tone accents in our own colour choice of “jewel beetle” which Mastercraft matched from Little Greene’s paint chart. The kitchen quality is far better than we ever imagined. The units are solidly built, with quality soft closing drawers and hinges and were all delivered factory assembled. The fitters were hard working and very efficient. Always arrived on the dot at 8am. They took care of any unforeseen additional work that was required in terms of electrics and plumbing and we didn’t pay any more than we were quoted at the beginning. The work ran really smoothly and when the quartz was templated it arrived and was fitted just 3 days later. Overall we would say we’ve had great value for money and would recommend Mastercraft to anyone considering a new fitted kitchen.

We went with Mastercraft as they weren’t just like all the other kitchen companies. As well as designing and fitting a great kitchen for us they also knocked our kitchen and dining room wall through, shifted a door and window and completely changed the feel of the space. No fuss, no mess, just solid work by a team who clearly know their trade. Really pleased with the result.

Mastercraft Kitchens did a fantastic job on my new kitchen. The quality is amazing and every detail has been finished beautifully. The team was so helpful from start to finish, nothing was too much trouble. I'm thrilled with the result and would highly recommend them to anyone.

I posted on social media for advice on a kitchen and Melissa contacted me and without obligation provided some excellent advice.
She took time out of her day to help me and quoted me a price without needing to all off her own back.

She works for the Wirral branch and if anything, it has made me want to buy from this company.

Thank you Melissa!

I first engaged Mastercraft to design and install our kitchen in February 2024 – almost a year before its fitting was to begin in January 2025. The new kitchen is an incredibly important (and expensive) part of an entire home remodel. Mastercraft’s business model is to “reel customers in” by first having them liaise with an excellent designer to plan the kitchen before paying any money. In the planning phase (February 2024), our designer’s attention to detail really inspired confidence. Unfortunately, things went rapidly downhill after we paid the deposit. In the end, our kitchen fitting was a stressful, drawn-out saga. On challenging the MD about the issues below he alternated between being really rude and ignored our calls and messages (meaning we had to chase him repeatedly, when we already had enough to manage in such a huge project). Having agreed to begin on 6 January, Mastercraft began work on 9 days late on 15 January and worked intermittently until I asked the fitter to leave my property on 5 March: a total of 7 weeks. However, the kitchen fitting is still not finished: I still do not have a complete working cutlery drawer, working cabinet lights or sockets in the splashback; I will likely need to arrange myself for these issues somehow to be fixed, because they’ve now ghosted us. The Mastercraft mayhem was the stand-out weak link in our project. Our interactions with them were characterised by appalling communication (both with us and between each other), rudeness, incompetence and inexcusable delays caused by their horrendous disorganisation. The frustration and stress the whole saga cause drove me (literally) to tears. AVOID.

The following includes some of the litany of problems, but not all of them. The character limit for this review prevents me listing them all.

1.The MD told us 2 working days before we had agreed the fitter would start work on 6 January 2025 that he would not, in fact, be able to start until 10 days after that date. I suspect he wouldn’t have told me at all, had I not checked in at the end of the week before to confirm the fitter’s start time. This delay had a huge knock-on effect for other tradesmen working to finish our build.
2. Mastercraft knew we were scheduled to move back to our newly renovated home on 7 February. Had they started on 6 January as planned, that would have been ample time to fit the kitchen. But delays to the start and to delivery of various crucial items meant that, when we moved into our home on Friday 7 February, the kitchen was only half finished, with no taps installed, no worktops and hob and no bin. This resulted in our eating microwave meals for weeks, with a small child.
3. The specification of items I had initially ordered didn’t even include a bin: subsequently I had to order it as an extra, causing further delay while we awaited its delivery. Cutlery organiser also wasn’t included. What high-end kitchen doesn’t include these things as standard?!
4. Poor attention to detail: I sent the specification (including dimensions) of our free-standing fridge freezer to the MD well before fitting was due to start: despite this, there is a significant gap between the top of the fridge and the bottom of the unit above it.
5. Both our plumber and I alerted Mastercraft several times to the positioning and dimensions of an underfloor heating manifold, which would mean he would have to adjust the depth of the units in that corner. But this never happened, so now our fridge sticks out too far in front of the units.
6. The fitter (eventually) attended on Tuesday 4 March to install the slatted splashback wallboard. However, although they were clearly shown vertically on his kitchen plan, he installed them horizontally (wall boards are always vertical). This had to be corrected, causing further delay.
7. The standard work on cabinets and kick boards is reasonable (though not perfect). But work was slow and the fitter sometimes didn't even attend on Fridays at all.
8. The electric switch plates do not fit in the splashback; they are unsafe as the user's fingers go into the back box when trying to turn on the lights.
9. There is no switch mechanism for the lights in the cabinets; on wiring them up, they will remain on all the time. The fitter maintained he has "never fitted these before" (helpful).
10. Dire communication between the fitter (onsite) and the MD at Mastercraft (ordering materials for him to fit, to be delivered to the property). The fitter repeatedly attended our property to discover some materials necessary to fit the kitchen were missing, delaying things further. They blamed one another for missing items, like errant children. I must fit the front on my cutlery drawer as the fitter inexplicably wasted the original and didn't ask the MD to order a replacement.

This company is most reputable and reliable from planning, sales and after care! Quality of units is outstanding! Fitting is precise and finished to an exceptional standard! Nothing is too much trouble! Highly recommend!!!!!

I'm more than happy to give Mastercraft Kitchens five stars for their great service and helpful advice but most of all for the extremely high quality of the kitchen furniture we received and for the fitting carried out. Everyone was friendly and professional and I would even recommend each and everyone of their staff and tradesmen individually.

Superb service provided by Mastercraft Kitchens. From the initial design drawings through to the final installation we couldn’t fault anything. We now have the beautiful kitchen we always dreamed of without any fuss or bother.

We chose Mastercraft Kitchens as they were the only kitchen company out seven we spoke to willing to take on all of the work required for our kitchen project. This involved removing a load bearing wall between the kitchen and dining room, knocking out an old brick pantry and opening up a window to create french doors. We are very pleased with the result and they have managed to match up all of the Victorian features throughout, even forming a matching brick arch above the new French doors. Everything was completed on time and the work went smoothly. The kitchen furniture supplied and the finish of the farrow and ball paintwork on the units is of excellent quality. We are very impressed. Thank you for all your hard work and making everything look easy!

We recently had our kitchen and utility room designed and installed by Mastercraft Kitchens along with a media wall in our lounge. We are extremely grateful to everybody involved in our project. The whole process from start to finish was carried out with skill and professionalism and the finished result is fantastic. The quality of the cupboards, worktops and appliances provided are all outstanding. Everyone was friendly and helpful and nothing was too much trouble. Would highly recommend.

Love all the work done by Mastercraft Kitchens. The fitting went smoothly and the whole process was hassle free from start to finish. The only issue we had was we had to wait a couple of weeks for our original design appointment as their designers were really busy but the kitchen design we got was well worth the wait. The delivery and fitting was efficient, friendly and hassle free. The kitchen has totally transformed our home. Highly recommend them for high quality service and workmanship.

Outstanding Company! Fabulous customer service and proper high quality kitchen furniture. The place to go when you want something a bit beyond the scope of the usual high street offerings.

Fully recommended by me.

After getting three similar quotes for a complete kitchen and utility room renovation we chose Mastercraft Kitchens as their design was by far the best along with the use of superior quality products.
Any questions and queries we had during the design process were always answered very quickly and the more complex explanations often came with accompanying diagrams.
The fitting team, comprising of the two fitters, two electricians, three plasterers, three quartz top fitters, and a floor layer were all totally professional, very polite and always punctual. There was great attention to detail used throughout the transformation and we now are proud to own our beautiful new Mastercraft kitchen and utility/boot room.

Delighted with all the work carried out in creating our new kitchen! We received superb service from Mastercraft Kitchens. Mastercraft gave us the most impressive kitchen design and whilst their quote was not the cheapest they did offer the whole package, which was project managed throughout. So we didn’t have to go looking elsewhere for electricians, plumbers or plasterers. This made the whole job stress free for us. The kitchen fitter was always punctual and worked very hard only ever stopping for half an hour for lunch. All the other workers Mastercraft sent to us were friendly and had a good sense of humour. The whole process from start to finish was carried out with professionalism and enthusiasm.

Used this company at the beginning of the year and all I can say is that Mastercraft Kitchens were absolutely brilliant for me. Brilliant service, and brilliant kitchen design, and their kitchens are of brilliant quality. I was given a fantastic service from start to finish. Very professional throughout. Highly recommended. Give them a try.

We have recently had our kitchen and utility/boot room completed by Mastercraft Kitchens. We found them easy to deal with and would like to especially thank our project manager and installers. They did an excellent job and kept us informed of everything that was happening at all stages throughout the process. As far as quality of product and the fitting goes we would say that Mastercraft is a superior supplier in this respect. Overall we experienced a great service and the improvements were money well spent. Mastercraft Kitchens are a great company to work with, the team we had are very professional and courteous, would highly recommend using them.

I can't express enough how thrilled I am with my recently fitted kitchen from Mastercraft Kitchens for my home in Henley on Thames. From the moment I found them online and connected, I knew I was in the right hands. What truly sets them apart is their attention to detail and commitment to making every aspect of the kitchen is perfect.
First and foremost, the kitchen layout designed by their designer is a masterpiece. It's an absolute work of art. The way he optimised the space and flow is beyond my expectations. It's not just a kitchen anymore, it's now the heart of my home, where I can cook, entertain, and spend quality time with my family.
The quality received, especially my wonderful extra wide, solid, soft-close pan drawers, is a testament to their quality. It's not just about the look it's about durability and functionality. These drawers glide effortlessly, adding a touch of luxury to my cooking.
One aspect that truly surprised me was their recommendation for the worktop colour, Calacatta Gold. I was initially hesitant, but I trusted their expertise, and I'm so glad I did. It's transformed the entire space, giving it an elegant and timeless feel. It makes my guests stop and admire.
The installation team deserves a special mention too. They were not only skilled craftsmen but also incredibly reliable. They came to my home, showing up every day on time, and their attention to detail during installation was evident. They treated my home with respect, and their professionalism made the entire process stress-free.
In summary, Mastercraft Kitchens has exceeded my expectations in every way. All arranged online and within the comfort of my own home. If you're looking for a beautiful kitchen that's functional and built to last I can't recommend them enough. Thank you, Mastercraft Kitchens, for turning my kitchen dreams into a reality!

I confirm that the following review is an accurate and truthful account of my experience with Mastercraft Kitchens. We purchased our kitchen on 7th December 2020. The process was initially relatively smooth and the company seemed interested before we parted with any money. We paid and the fitting began by the company on 22nd February 2021. It had however remained incomplete with several jobs outstanding until 16th September 2022. The work was completed after seeking assistance from the Federation of Master Builders. Although we tried numerous times to contact the company to reach a resolution, no contact back was made until the dispute raised with FMB. The kitchen is now complete and in my opinion looks of low quality. I regret using this company not only because of the poor customer service but also because of the look of the finished kitchen. Due to being unable to find much information regarding this company online, I wanted to share my experience in the interest of readers being provided with a fair and genuine account of my experience; so that they can make an informed choice when looking for a kitchen supplier. As an honest and hardworking family, a kitchen is a large expense to trust a company with. Unfortunately I found the company to be poor and unprofessional so on this occasion I am unable to recommend them or leave a positive review.