Never got my order
I ordered a T-Shirt on there Website back in September and never got it. Already sent them an email but they won´t answer.
September 28, 2025
Unprompted review
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Company details
Written by the company
Masterlap nació en el año 2008 de la pasión por el mundo del motor y la moda con la intención de comercializar la marca Ferrari y con el paso del tiempo a día de hoy representamos más de 50 marcas relacionadas directamente con el mundo de los campeonatos de Coches deportivos, Motos, Karting y todo lo relacionado con el Motorsport. Masterlap es la empresa líder en España en la gestión de licencias y Merchandising de marcas y pilotos vinculados al mundo del Motorsport. Distribuimos más de 30 marcas vinculadas al Motosport como Ferrari, Maserati, Aston Martin, Lamborghini, Honda, Ducati, Mercedes, Audi, Porsche, Senna, VR46, Valentino Rossi, Marc Marquez, Yahmaha, MM93, Renault, etc…, tanto de pilotos de Moto GP, equipos y pilotos de Formula 1 y marcas de motos y automóviles.
Contact info
C/ Blas de cabrera, 23, Pol. Industrial la Garena, 28806, Alcalá de Henares, Spain
- 918306608
- info@masterlap.com
- www.masterlap.com
3.3
Average
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Never received my item
I ordered from them a ferrari cup on October 11th and paid for expedited shipping. I never received it. I emailed them constantly also contacted them on messenger but they never answered. Keep away.
Update** the sent me an email November 26th that my parcel has shipped but will not answer my emails asking for an airway bill number. Scammers!
October 11, 2025
Unprompted review
Preordered a cap. Didn't come
Preordered a cap and it still hasn't come it's been a month and the don't answer the mail
March 30, 2025
Unprompted review
Trustworthy service that delivers your order in excellent condition!
I received my package in Portugal within 24h and my item was received in mint condition! The item was the lowest price found in the market even with the the delivery cost included! I will definitely place another order!
February 27, 2023
Reply from Masterlap
Muchas gracias por tu valoración positiva.
Nos encanta ver como nuestros clientes quedan satisfechos con su compra.
Esperamos verte de nuevo por nuestra tienda.
Masterlap Team
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