Matsmatsmats Reviews 

Unable to reach them at all. No answers to email, phone, voicemail. Probably not a real company but only a scam

Ordered mirrors for our new dance studios, clear back in November, paying over $2k. They never shipped them, won't answer their phones, emails, ANYTHING. We are a small business, who just took a huge leap to get into a larger space, spending money we barely have, to expand our business... This set us behind, so much. We are out thousands, and have dance studios with no mirrors (and now we can't afford to buy more), because of this CROOKED company! Absolutely AWFUL! SHAME ON THEM!

I ordered a product on 4 March 2022. I was supposed to receive it within 7 to 10 days. I called repeatedly as I had no tracking information on my purchase. I finally talked to Chris Aviles on the 14th of March. He sent me this email in response.

Good Morning, Just spoke with production. Your order did not ship yet because the black coating was not curing correctly. New brackets had to be dipped and should be ready to ship in about a week. I'm sorry about the extended delay but I'll keep watching and send tracking asap.
_________________________
Chris Aviles
Sales Representative

I have not received any updates and nor have any of my phone calls since been answered. I understand stuff happens but that is where communication is appreciated.

Ghosting your customers is not the answer.

Poor Customer Service & Product!
Unfortunately, I wish I read these negative reviews before purchasing from this company. I rec'd an email saying they rec'd my order and it would deliver in 7-14 days. After 9 days with no shipping notice, I tried calling. I tried to call over 3 days through out the day and NEVER got through only sent to voicemail every time after holding for 2 mins. I left vmail, and never heard back. I tried to reach out via FB Messenger, no response. I emailed twice, FINALLY I got an email response, saying it would ship in a few days and they'll reach out with the shipping details. Literally a few hours later the Matlay floor was delivered. They didn't even know it had shipped. However, it makes sense they don't know shipping details, this product ships from Alvas, which I believe is a different company they order from. The Matlay floor is no better. I've had it laying out for 11 days and still it has waves through it, it will not smooth out.

The only positive, it was delivered in 12 days, and my order confirmation stated upto 14days for delivery. But my daughter still hasn't been able to use it 11 days later because the waves are significant enough that you really don't want to dance on it.
BUYERS REMORSE!

We would give this company zero if possible, because that's what you'll receive when you purchase from them.

All the negative feedback is ture. Do not order from to discover.

am very disappointed. I ordered 4 mats for an event and was assured when I called the following day that they would be delivered on time. The week prior to the event, I left 4 messages which were not returned only to receive an email the day of the event that they had a “production issue” and had just finished the mats and they would be going out soon. No return phone call at all and when I responded to the email that the event had been missed due to their issue, I was told “sorry, they have been made now”. I have no idea of the quality of the mat since I have yet to receive them, but the customer service is slack. 4 unreturned messages over several days due to their error when, apparently, had they returned the call, I could have stopped the production since, by that time, they knew I would not receive the mats in time. Very disappointed. That is what I get for taking the cheap route. The savings are not worth the hassle.

First off, I want to note this is the first time I've ever given a bad review. It's in my nature to give people and businesses the benefit of the doubt, but the level of incompetence in this company is truly special.

We ordered a dance floor from this company on August 17th with a guarantee that it would be sent out the same week. "Great," we thought, but the shipping information never came. We called them back in which they claimed the dance floor was damaged so they wouldn't be able to ship on time. However, they promised that it would be shipped the next week. Not surprisingly, it never shipped. A good company would call you and let you know about the delay, but this isn't a good company. We ended up calling them again, only to be informed that they didn't know when it would ship. It's now been about a month later, and they still have no idea when it will ship. They've been screening our calls and ignoring our emails. Only when we canceled our order did they send a terse response that our order had been canceled.

They promised us particular shipping times on four different occasions, and failed to fulfill their promise each time. They lack any integrity and while they have cheap prices, they are not worth the hassle. I highly recommend you go anywhere else for your dancing needs.

This does not appear to be a reliable vendor. They are not able to communicate within their own company and shipping is a very random event. They don't appear to be able to control or even check a shipping status. They have not been responsive to my communication on Amazon.

Im so upset with this company! I ordered 40 feet of adjustable barres and its been a disaster. I ordered in time to have for my first class. Now its been 2 weeks without barres. 1st they sent me fixed brackets not adjustable. A week goes by, instead of express shipping which should of been done to take care of the situation. And now im short brackets. Did not receive enough. Oh and is a spilt in obe of the barres. They want pictures of everything and telling me I have to pay shipping now to return because I now will go to a local shop so I can have barres up for week 3.

I called in to place my order and was pleased with how quickly I was able to get it done. Knowledgeable, friendly reps answering the phone. I was so pleased with the almost overnight service. I was not expecting the tiles to arrive for 7 to 10 days and the order came four days after ordering. Great quality and easy to assemble. I will certainly recommend this product and company to others. Thank you

I ordered a mat on May 8th and received a confirmation by email.

On the 19th, I emailed asking them for a tracking number.
A tracking number should have been provided the moment it was generated. This would have made the situation easier to resolve.

Got no response to my email until the 25th., a week later, when they told me it had been delivered on the 18th, giving me a tracking number showing it was delivered. I was told to ask a neighbor or look around the house.

I live in a teacher's housing complex and there are never any issues with stolen mail or parcels.

I emailed them again telling them I never got it nor was it left with any of our neighbors. I asked them to do something to correct this situation.

Got an email back saying they will place a claim with UPS but it will take up to 8 days to search for the parcel. That's it. They gave no indication they will resolve this issue for me one way or another, which would be what I would expect from customer service at a reputable company. I own a business, and this is routine practice for businesses.

There is no doubt they sent it but it must have been left at the wrong place. Had they provided a tracking number, I would have checked it and we could have contacted UPS right away.

I am waiting to see how they will resolve this problem.
So far, the rating is 1 star. Will keep it or change it, according to how they handle problems.

Can't tell if the mat is good or bad since I haven't seen it.

They replaced the mat immediately and were wonderful about it.
The mat is excellent! Great quality and fun for the kids.

we bought this for our tradeshow. It showed up almost as quick as it took me to order it, I was very pleased. We did a test run on the setup of our booth and it looked great, it looks sleek and nice.

They get to the tradeshow, and people's heels were puncturing the floor. Our VP was at the tradeshow and he was desperately trying to grab something so we weren't just punching holes in our money.

I looked on the website and saw that it said 100% puncture resistant against heels. I called the company, left a message and sent an email. I got a response immediately from my email. He said that the floor is NOT puncture resistant and that if we needed it to be, we needed to purchase something else.

If the floor is not puncture resistant, the wording should say, "THIS FLOOR IS NOT PUNCTURE RESISTANT, to ensure puncture restistance order such and such". What flooring for a trade show is not puncture resistant? So upset about this. I was just sent pictures of the flooring and we will not be able to use this next year.

Such a waste of $600+

Will not be purchasing from them any more.

You made my Christmas shopping easy. I love your products and your prices. Thank you.

I am so happy with this company. I just received the gymnastic mat I ordered from them last week and it's exactly what my daughter wanted. I previously bought a ballet bar from this company and was very happy with that purchase too.

I ordered over 500.00 worth of mats and they are junk! Thin, curles on corners and not the color the saleman on the phone said they were. He was so desperate to make a sale he even told me I would get my rugs the Friday after I ordered them on Monday. We had a big event and needed them. We had to buy more mats for this event. I called today to return them and they do not refund the total price I gave them. They made me pay for the shipping to me and I have to pay to ship them back. That is over 100.00 in shipping I lost using this company! Never again!!!