Always pop in for something. Good selection of food stuffs. Love the cakes which are so good can't get anywhere else in Ayrshire. Staff are always happy to help.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matthew's in Kilmarnock offers a wide range of Asian food you won't find at the supermarket. I especially love the huge noodle selection they have. They sell all sorts of different flavours and... See more
The product was packed very professionally making sure the glass bottle didn’t break. I would however advise to change the courier partner from Royal Mail since they don’t call. Otherwise the service... See more
Mathew’s is good at keeping customers informed of their order . They were waiting on something I ordered and asked if I was willing to wait an extra day or receive two deliveries. I’ve shopped several... See more
Company details
- Asian Grocery Store
- Catering Food and Drink Supplier
- Chinese Supermarket
- Korean Grocery Store
- Supermarket
- Wholesale Food Store
Written by the company
U.K.'s largest Oriental supermarket chain with 6 branches across the country: Glasgow(Headquarter), Edinburgh, Aberdeen, Dundee, Kirkcaldy & Inverness. Our online shopping platform stocks with 1000+ products of Asian cooking essentials at best value. Shop today for Oriental style of Sauces & Seasoning, Rice & Noodles, Fresh & Dried Ingredients, Snacks & Drinks!
Contact info
United Kingdom
- www.matthewsfoodsonline.co.uk
4.8
Excellent
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Products sell out fast, but customer service are amazing and help as best as they can.
October 4, 2023
Advertisement
Great service will use again
October 1, 2023
The experience online was very good
The experience online was very good, it's just disappointing that I need to buy online as my local matthews supermarket can't get the items I need, answer I get is 'it might be on next delivery'
October 4, 2023
Very efficient
I bought a ceramic double boiler pot from Matthew’s Foods Online. It was very well and securely packaged and arrived promptly.
September 29, 2023
Advertisement
Good company
Good quality food that’s difficult to source arrived promptly. Will use this company again .
September 15, 2023
Brilliant customer service as always…
Brilliant customer service as always and great quality and price - would highly recommend
September 14, 2023
Great!
Very good experience and they are reliable and trust worthy. Products are treat and no issues faced. Will but from them again.
September 13, 2023
Defective item, can't exchange
Bought an item here that I realised after purchase was defective. It was a wok and I was specifically told that those can't be exchanged. It was a flat bottom wok, specifically for used with flat stove tops like electric ones, but it wouldn't sit flat because of the weight of the handle so most of the flat bottom didn't even contact the hob.
Despite the no exchange policy I decided to take the item back and see whether they would be able to do anything for me about the clearly defective item. I even offered to do a £20 shop there if they will exchange the item for me. (the wok cost only £10, but it's a matter of principle.)
Staff member who I spoke with wouldn't budge though and even tried to tell me that the wok is supposed to be used on a burner hob. I've done enough research to know that the only reason for the flat bottom woks to be produced is for hobs like the electric one. I'm not sure if they weren't aware of this because they never had the need to use a flat bottom wok or if they were just lying to me to make me think I'm in the wrong and that's the reason they can't help me.
September 19, 2023
Unprompted review
Advertisement
Wonderful overall
Great product range, really impressive customer service, packaging was immaculate and delivery super quick. Will definitely be shopping again
September 10, 2023
Excellent
The order was delivered quickly. The team was in contact to deal with replacement products - courteous and efficient.
September 9, 2023
Very swift and efficient delivery
Very swift and efficient delivery. Reasonably priced overall. Would shop again at Matthew's
September 3, 2023
Advertisement
It was ok .Thank you.
August 31, 2023
Very good packing
Very good packing, fast delivery. Excellent communication and service.
August 24, 2023
Great service
Great prices and fast delivery, order was well packed, and correct. Highly recommended and will shop here again.
August 22, 2023
Advertisement
Excellent! Quick and efficient and reasonable…
Quick and efficient and reasonable priced goods and delivery.
August 20, 2023
Quick and efficient with excellent products
Delivery was quick and on the date provided, the products were fantastic
August 17, 2023
Well packaged
Well packaged, prompt delivery. Regular updates on delivery date and time. Will definitely shop online with Mathews again
August 10, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.