maudesjewellers.co.uk Reviews 

855
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, helpful updates, and the remarkably seamless online ordering process that makes finding desired items completely effortless. Many people truly love the beautiful jewelry and wonderful products available, often praising the careful attention to detail, sweet surprises, and gorgeous presentation. Consumers consistently appreciate the welcoming staff and the truly outstanding customer service experienced throughout every single interaction with the business. Shoppers repeatedly note that purchases consistently arrive promptly, beautifully gift-wrapped with personalized touches, and fully matching their expectations with absolute satisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting the exceptional speed and... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with the gorgeous jewelry,... See more

Service

Consumers find service to be exceptionally positive, praising the outstanding overall experience and... See more

Order

Reviewers highlight positive aspects of order processes, describing them as efficient and very easy to... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items and jewellery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service as always. Brought my friend a lovely necklace and o know she will love it. Suberb quality for the price. Friendly helpful service. All staff compassionate, knowledgeable and compass... See more

Company replied

Rated 5 out of 5 stars

Lovely jewellery, delivery was fast with updates throughout. Ordered for a present so chose the free gift wrapping at checkout and was really impressed, looked lovely especially with the personalised... See more

Rated 5 out of 5 stars

Ordering on line was so easy found everything I needed . Loads to choose from. From start to finish transaction was so easy. Extremely fast delivery. Have visited there store before excellent staff.... See more

Company replied

Rated 5 out of 5 stars

Found this website online when looking for a particular purse for my daughter's xmas. The price was great and delivery was very fast. The free gift wrapping was a lovely bonus (along with the sweeti... See more

Company replied


Company details

  1. Jewelry Store
  2. Bag Shop
  3. Gift Shop
  4. Jeweler
  5. Jewelry Engraver

Written by the company

Award-winning Jewellers in Boston, Lincolnshire with a range of fashionable and classic jewellery and gifts to suit all budgets and tastes!


Contact info

4.8

Excellent

TrustScore 5 out of 5

855 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(855)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They had exactly what I wanted

They had exactly what I wanted (a replacement for a set of birthday earrings my daughter lost), free delivery too. Prefer to support a small business, transaction was smooth with updates on the order and I'm very pleased. Thanks

March 30, 2023
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Reply from maudesjewellers.co.uk

Thank you 😊 and so pleased we made your daughter happy x

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Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered on time and always a nice little sweet treat added to purchase. Thank you would 100% recommend.

March 30, 2023
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Reply from maudesjewellers.co.uk

Thank you Emma for your purchase and review , means the world to us 😊

Rated 1 out of 5 stars

Ordered this as a mother's Day gift…

Ordered this as a mother's Day gift only for it to be delivered while I was at work not packaged and handed to my mum not happy at all with that.

March 8, 2023
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Reply from maudesjewellers.co.uk

So sorry you were disappointed with our free local delivery service. We do offer other shipping methods with postage and collection options which may have been more suitable for you. We will take your comments on boards and hopefully you will be happier in the future.

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Rated 1 out of 5 stars

If I could give this jeweller no stars…

If I could give this jeweller no stars I would I bought a pendant from them 5 months ago and the stones have fallen out so I contacted them and they said to send it to them to be inspected which I done and they emailed me back to say it was my fault they had fallen out and they would sort the stones that had fallen out so I agreed to that a couple of days later I received the pendant back and when I opened it there was still one stone missing so I called them and the answer I got was it can’t be it was inspected before it left I said I have just received it from the post and to send pictures which I done to no reply so the next day I phoned them 5 times with no answer so I sent an email saying I was contacting trading standards 5 minutes later I received a phone call from her to continue telling me it was my fault the original stones had fallen out due to moisture and to refer to the care card which I did and it actually tells you on it to wash with water washing up liquid and rinse in water she said she was not refunding or replacing the pendant so they might be great to buy from but they certainly won’t help you if anything is fault.

February 22, 2023
Unprompted review
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Reply from maudesjewellers.co.uk

This response is for others reading this review .

The item purchased was only 5 months old however the care instructions had not been adhered too .

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Rated 5 out of 5 stars

Gorgeous Bracelet

I got my bracelet so quickly and all wrapped up nicely in a bag. It was that beautiful that I have now ordered 2 more. They are stunning!
Thank-you 💕

December 20, 2022
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Reply from maudesjewellers.co.uk

That’s lovely to hear and thank you for your orders x

Rated 5 out of 5 stars

Perfect Service

Fast and efficient processing and delivery of my order, beautifully gift wrapped. Thank you so much!

December 27, 2022
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Reply from maudesjewellers.co.uk

Thank you for your order and lovely review.x

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Rated 5 out of 5 stars

Very helpful and quick to reply to an…

Very helpful and quick to reply to an query with regard to my order
Well packaged and presented
Will definitely order from them again

December 9, 2022
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Reply from maudesjewellers.co.uk

Thank you and we look forward to welcoming you back x

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. My items were delivered the same day and they were beautifully wrapped.

November 25, 2022
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Reply from maudesjewellers.co.uk

Thank you 😊

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. Great value for money on a Black Friday discount. Item came beautifully packaged & delivered same day. Thank you!

November 25, 2022
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Reply from maudesjewellers.co.uk

It’s a pleasure x

Rated 5 out of 5 stars

Fantastic !

I’m so pleased with my order . Delivery was fast and the engraving was perfect !

December 1, 2022
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Reply from maudesjewellers.co.uk

Lovely to hear x

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