I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Reviews shaping this summary
Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
Company replied
Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been notified that my order was…
I’ve been notified that my order was not available but the team worked in shipping my order in a timely manner. Great customer service!
March 18, 2025
Reply from Maxwell-Scott
Thanks for your review, Jean. We are pleased to hear you were happy with our customer service and apologise again for the delay with the shipment. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
I am delighted with my bag
I am delighted with my bag. It’s the best quality leather I have purchased ever. Beautiful smell and feel. Looks fantastic.
March 17, 2025
Reply from Maxwell-Scott
Thank you for taking the time to leave us a review! We are thrilled to hear you are delighted with your new bag. Charlotte Forshaw - Customer Services Manager
Super Sam
Sam, your senior customer services advisor, was extremely helpful and considerate. He sorted out all the initial problems I experienced when trying to order a key ring. Thank you Sam. Susan Cooksey
March 4, 2025
Reply from Maxwell-Scott
We really appreciate your 5 star review! We are pleased to hear that our customer services advisor was helpful with sorting the order process for you. Charlotte Forshaw - Customer Services Manager
The customer service is the best
The customer service is the best! and the wallet was better than expected - truly beautiful craftsmanship- my husband is very happy with his birthday gift (and the beautiful gift wrapping and the handwritten note just made everything extra special) . Will be placing another order soon!
March 4, 2025
Reply from Maxwell-Scott
Thank you for taking the time to leave a review! We are very happy to hear that you were impressed with our customer service, and the wallet was a well received gift for your husband! We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Great help in finding a suitable…
Great help in finding a suitable product, Fast, trackable delivery and over all first class handling.
March 4, 2025
Reply from Maxwell-Scott
Thank you for leaving us a review! We are glad that you are happy with the service and product you received. Charlotte Forshaw - Customer Services Manager
Careful attention
Careful attention to help with Christmas present that needed to be ordered from Italy
December 16, 2024
Reply from Maxwell-Scott
We thank you for your review, Ronald! We are pleased to hear you were happy with the order and look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review. We are happy that you like the product you have received. Charlotte Forshaw - Customer Services Manager
Wonderful
Wonderful! The leather is very beautiful, the bag is well-made. I like it!
I am very happy with the quality!
February 13, 2025
Unprompted review
Reply from Maxwell-Scott
We thank you for your review, Owen! It is great to hear you like the quality of the bag and hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your 5 star review. We are glad that you like the craftsmanship of your new wallet! Charlotte Forshaw - Customer Services Manager
Nice Wallet
Nice Wallet. Beautiful leather and stitching. Card holds are really tight but might loosen up in time.
March 3, 2025
Reply from Maxwell-Scott
We are happy to hear you like the wallet, in particular the leather and the stitching. The card holder pockets would become looser over time through use. We do not hold large amounts of stock for our items, therefore most will have just been made in Italy, therefore may seem a bit stiff to start with. Charlotte Forshaw - Customer Services Manager
Very fast delivery of a beautiful…
Very fast delivery of a beautiful bag/case as described on the web
January 4, 2025
Reply from Maxwell-Scott
Thank you for leaving us a review! We are pleased to hear you are happy with the bag and the speed of the delivery. Charlotte Forshaw - Customer Services Manager
Fantastic product!
Fantastic product!
Easy ordering and swift delivery. I ordered the Jesolo2 tan briefcase for my husband for Christmas. It came beautifully packaged and is of fabulous quality. He is chuffed to bits.
November 23, 2024
Reply from Maxwell-Scott
We are happy to hear your husband is happy with his new briefcase! Thank you for taking the time to leave such a positive review. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review. We are pleased to hear you are happy with the products you have received. Charlotte Forshaw - Customer Services Manager
Maxwell-Scott are a very Professional Company...
Maxwell-Scott are a very Professional Company from start to finish...they make ordering a product from them stress free.. Charlotte.. informed me when i would be receiving my product etc...and sending me a email the moment the product had been posted etc...
its a joy to order from this company... top class company...selling top class products...
February 18, 2025
Reply from Maxwell-Scott
We are pleased to hear that you are impressed with your whole experience when ordering with us. It is also great to hear you were happy with the product and our communication. Thank you for taking the time to leave us this review! Charlotte Forshaw - Customer Services Manager
quick and unique service
It was great packaging. Quality of the product was showing itself. It was a present to my friend they were delighted to have it
January 19, 2025
Reply from Maxwell-Scott
Thank you for your review, Elif! We are glad that you liked the quality of the product and our packaging. It is great to hear your friend was delighted with their gift. Charlotte Forshaw - Customer Services Manager
Fab Company
Great communication and this is my second wallet purchase. High quality products, which came beautifully wrapped. I can highly recommend this company
January 27, 2025
Reply from Maxwell-Scott
We are very pleased to hear you like the quality of the products you have received, as well as our communication. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Great product but you do have to pay…
Great product but you do have to pay for quality. Only lacking a star as advertised for two day delivery when not actually in stock! Still, worth waiting the week.
February 14, 2025
Reply from Maxwell-Scott
We thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the quality. We apologise that there was a delay with the delivery, but are happy to hear you found the item worth waiting for. Charlotte Forshaw - Customer Services Manager
Quality product delivered when promised.
February 14, 2025
Reply from Maxwell-Scott
Thank you for your review, David! We are very happy to hear you are impressed with the quality and delivery. Charlotte Forshaw - Customer Services Manager
Excellent quality as always
Excellent quality as always, delivered promptly well wrapped. Thank you
February 10, 2025
Reply from Maxwell-Scott
We are pleased to hear you are happy with the quality and our delivery. Thank you for leaving a review! Charlotte Forshaw - Customer Services Manager
Golf Scorecard Holder
Our order was given a 5 to 10 day delivery time, however, the order was delayed by 10 days due to delivery delays from Italy over Christmas but we were kept aware of progress and it arrived within the rescheduled time.
January 10, 2025
Reply from Maxwell-Scott
We thank you for leaving us a 5 star review! Unfortunately, we can sometimes have some delays, but will always try our best to keep you updated, so it is great to see that this was well received. Thank you again for taking the time to leave this review. Charlotte Forshaw - Customer Services Manager
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