Maytronics Reviews 

I wrote a review on Trustpilot a few months ago that was true but I gave a low trust score to Maytronics. Now after several months of dealing with Maytronics (since 5/2024) I am happy to say my problem with their repair division was resolved with an unexpected pleasant result. Actually, PoolBots (Shannon) assisted me happily with my dilemma since I bought my Maytronics Dolphin Premier thru them online. They were able to contact the right person at Maytronics who went above and beyond what was required and expected after many months of wrong orders, confusion about my issue, etc and I finally received the correct part actually they sent me 2 of what I desperately needed at no cost to me. The issue was on their end but they more than made up for the error. This was a very pleasant result!! Thanks also to Shannon at PoolBots! Great company!

I purchased a Dolphin M700 from one of their dealers in June 2025. It was nearly €2000. It would not connect to the internet and many functions would not work. I contacted the dealer immediately and all they would do is refer me to the manufacturer Maytronics who have been extremely unhelpful. I have been communicating with Maytronics now for months and been passed around from pillar to post. The service is terrible. My case got referred to a manager who was worse than the client service person. I wish I had purchased from a local store and not on-line as you cannot get any help

I'v bought a Maytronics Dolphin Seamaster in Spain in June 2023. When the machine works it does a good job however in these two years it has broken down twice. The first time I brought it back to Leroy Merlin and it took aprox. 6 weeks before it was returned without any specific thing done to it.

Now it has broken for the second time in August. The company responsible for repairing the machine does NOT communicate at all. When I call them they are now waiting for spare parts (a motor and a cable for more then 8 weeks). Again not a word about it to me as a customer.

When I ask Maytronic for help they answering. Fairly quick I must say. However they REFUSE to help. I have contacted them several times and although I spend more than 1100 EUROs on the machine apparently that is not enough money for them to help a customer.

Therefore my advice... Although the machine does a good job a would go for a Zodiac or a Beatbot if you're still in a position to choose.

Robot good, service extremely poor by this company.

Same as everyone else customer service sucks, will not buy another maytronics product

I was having a problem with my Maytronics Dolphin Premier pool cleaner which was over $1000.00. I just had one question for customer service which would have taken less than three minutes to answer. I have filled in the on-line request form five times and each time it instructed me to call customer support as my on-line form was unable to be submitted. On the last submission it accepted the entry and was given a case number and was told that they would have a representative contact me. That never happened I called six times and after being on hold for 30 minutes at least three of the times left a call-back number also three times and never received a call-back. I have tried using the Chat application and all it tells me is that it does not understand my question. Another option that I could choose when I called was to press option 3 to leave a voice message, only to be told that was an invalid entry. Out of desperation I wrote a letter to the CEO of Maytronics and sent it by snail mail, this too went unanswered. I have been a Maytronics customer for many, many years and your customer service was always excellent, until now. I will NEVER purchase a Maytronics pool cleaner and suggest that you also pass on their products.

I wish I could give zero stars! Horrible customer service! Hold for almost 2 hours and no response to the chat. I wish I had read the reviews before I purchased! Avoid at all cost!!!!

We bought a vacuum just a couple of months ago and it already doesn't work. The customer service is useless and impossible to get a hold of. We spent hundreds of dollars and have a broken vacuum with no hope of ever getting it fixed. Crazy how this can happen and extremely unethical.

I bought my second Maytronics Dolphin last July. I researched the best pool cleaners online for several weeks. ( Interesting to note my first Dolphin DX4 was purchased from a local dealer in 2015 and still works but needs new brushes). My second was the 2024 best pool robotic cleaner advertised: the Dolphin Premier with a 3 year warranty which comes with 2 sets of nano filters and 1 large leaf bag. This was important because my surrounding neighbors have huge trees and I fight the leaves year around. It did not work well from the beginning. Wouldn’t go all over the pool and went in circles most of the time. The season ended 2 months later so I stored it safely and figured I would deal with it the next season. Put it in the pool in May and it would not go but a few inches either way. I contacted Maytronics via email (be warned you willl never get anyone on the phone). I performed all the troubleshooting and nothing helped. So I shipped it according to their shipping requirements including required filters, power pac & Dolphin bubble wrapped at my cost via UPS to Duluth, GA. 2 days later they contacted me my Dolphin was repaired & shipped back. Great!! When it arrived none of the filters I sent as required were in my box!! So I contacted the company via live chat. Waited forever then got a girl that said she checked my repair order and I only sent the one bag which was not true. I packed all 3 in a small box and the bag was stuffed between the 2 nano plastic filters. We argued for over 1 hr about the filters. She said she could only replace the bag because that was what was logged in on my service call order. And she added they would never require but 1 filter even though the email said FILTERS. I have sent numerous emails to this company about this and they do not even respond! I can’t use my Dolphin until I have my filters. I want all 3 back. I chose this model for this reason. The motor was replaced along with the cable but I’ll never know if it works until I buy more filters. They are around $300 online. I’m disgusted with this company. I think the customer service must be run by robots. Will never buy another Maytronics pool cleaner!

Purchased a ‘rebuilt’ Maytronics Dauphin from PoolBots. Replacing one that I used for 6 years. Upon receipt tested in pool (just a test as this was in February and pool was still in winter mode. The unit skipped areas, spent too much time running back and forth in same area. Contacted PoolBots (purchased from them). They quickly sent me to Maytronics. I spoke with 3 cust service people there over a 6 week period. One offered to replace it & pay return freight. Supposedly, notes were kept. Somehow, these disappeared and all I received was the standard list of items to check. Having had a similar unit, all of these items were already checked. After talking to two additional people, nothing was resolved and calls were not returned. I wouldn’t purchase another Maytronics product.

I purchased a Dolphin M700 robot from Maytronics, about 10 months ago, expecting high-quality performance and support given the premium pricing and 4-year warranty claims. Unfortunately, my experience has been extremely disappointing.

After submitting a service request via the app (Case #01625496), I waited for a response that never came. The case was eventually marked as "closed"—without any contact, resolution, or explanation. I later submitted a follow-up (Case #01658706) and still received no meaningful support.

Attempts to get help through the app and online support channels led nowhere, and the lack of communication has been unacceptable. I expected better responsiveness and accountability for a product marketed with “peace of mind” and long-term reliability.

At this point, I feel let down as a customer and am reconsidering my trust in the brand. If you're considering buying a Dolphin/Maytronics products, be aware that the support may not live up to the warranty promises.

I accidentally purchased the wrong part and contacted customer service for return instructions. They informed me I had to pay for my own return label and a 20% restocking fee. I shipped the part back and called a few weeks later to confirm they received it. The agent I spoke with assured me they had received the item and that I would be refunded after inspection.

Now, a month later with no refund, I called again—only to be told they need the tracking number as proof of return, which I no longer have since their previous agent already confirmed receipt. The part cost over $300, and now I’m stuck without a refund due to their poor communication. This experience has been incredibly frustrating, and I will not be doing business with this company again