Mbito Reviews 160

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how easy the product is to use. However, some customers also noted issues with the product and its pricing structure. A few people felt that the product did not meet their expectations or had concerns about the clarity of product features and pricing, particularly regarding additional costs for certain functionalities after purchasing the device. Some reviewers also experienced features not working as promised or had difficulty getting a response from customer service regarding issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the product as an excellent... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express dissatisfaction, citing... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and fast support... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the device and app easy to use,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and efficiency... See more

Based on these reviews

Rated 4 out of 5 stars

Mbito works great for scanning error codes and clearing them. However it would be good before you try changing graphics and other features to know the availability for your car. Perhaps by doing a sca... See more

Rated 4 out of 5 stars

Best tool to activate some hidden features or new ones to your Mercedes. Some things cost extra but in my opinion it is cheaper as if you go to someone to let him code it. For me the best (beside... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

160 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good Service

Was looking for a specific function for my S212 but uncertain about the availability. Got a honest mail-feedback within a day. Even when I didn't buy the product yet, good to see that nowadays service works well.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

So spent €170 plus £30 shipping and just been emailed to say I have to pay a further €40 to clear customs! Didn’t think this was a scam but how wrong I was. Avoid these cowboys, will try and get my money back through my bank

April 13, 2026
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear about the customs charges. Please note that this is completely normal, and we do make a mention of potential customs clearance fees in our shipping policy. However, we've reached out to you to find an amicable solution.

Rated 4 out of 5 stars

Excellent bit of kit for a fraction of…

Excellent bit of kit for a fraction of the price that a garage charge, only gripe is I bought the ultimate package and I still had to buy more credits to get all the features I wanted….. otherwise i would have given 5 stars

I think if you pay that then you should be able to activate all the features.

But other than that I highly recommend

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was fortunate to find Mbito and their…

I was fortunate to find Mbito and their products while searching endlessly for what I knew was already programed in my car. Not only is it plug and play but when you run across a problem (usually user error) they are there to help and guide you through the issue. I can't say enough for the product and their staff who are so very helpful. GREAT PRODUCT!!!***

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

Well rounded product backed up by support

Device feels solid and the app is easy to use and well laid out.

I had an issue with my vehicles PCM not showing up in app. Contacted support and within a week they’d updated the app and resolved my issue.

The website also told me exactly what the device could and could not do on my vehicle which was reassuring.

I’d recommend this purely for its diagnostic capabilities. With the coding as a nice bonus.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Apple Carplay, AMG-Menu, super Support.

Everything is fine, i bought mBito with 150 Credit + 20 Bonus Credits. Now I got AMG Menu (Engine Oil temerature), Apple Carplay and many more features.

The Support on Instagram is also really good.

Mercedes GLE 350d 4matic Coupe.
2017.

Thank you very much.

I can highly recommend mBito. But first check you VIN and ask the support what your car can do.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am so Happy with MBito & Support

I’m very satisfied with the MBito product and their support. The activation worked perfectly after their help. The support team responded very quickly and explained everything in a simple and clear way. Thanks to their fast and uncomplicated assistance, everything is now working as it should.

Great product and excellent customer service – I can definitely recommend MBito!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly competent and fast customer support!!!

The AMG menu couldn't be activate on my 2024 G500. Activation always failed with an unknown error. After some email exchanges and sending a video, the development team was able to quickly fix the problem, and everything is working perfectly now.

Many thanks for the truly professional support!!!

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful , don’t buy it , it is hopeless , the only feature is find it useful is stop and start which cost 25 euro , rest not usefull

September 12, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear that the MBito device did not fully meet your expectations. 😕

Please contact us at ask@mbito.app and we will be happy to help resolve this. It is possible that your model is a newer year or you selected the wrong model in our app, which would automatically show fewer features.

Thank you for your understanding and we hope to help you resolve this.

Rated 5 out of 5 stars

I can't fault the MBito OBD device

I can't fault the MBito OBD device. I struggled to find an OBD reader that worked on a Mercedes as well as letting you customise it too. It was well packaged and so easy to use. The first thing I did was to disable the annoying auto start/stop and then a few other features too. The connection between my phone and the device was fast and stable and it is so user friendly. It's a great way to diagnose your car's faults and also customise your car too. The price was very good too. I can highly recommend MBito to anyone with a Mercedes 5*

February 27, 2026
Unprompted review
Rated 2 out of 5 stars

MBito Products

I have bought a MBito products for Mercedes W206 and apparently it is not cover in the list, being a current model which is already 4 years in production, I have wrote an email asking them and their reply is that they are not sure when they will have it out. So I bought a product I can't use. Unless you have a Mercedes more the 5 to 10 years old don't bother buying . Just a waste of money. Please check against the model that can be used before buying.

February 27, 2026
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear that you bought our device for a model that's not supported yet. Please contact our customer support so that we may find an amicable solution. Thank you.

Rated 1 out of 5 stars

I purchased credit and

I purchased credit and, when I tried to activate a feature, surprise: it doesn’t work. I contacted Mbito to resolve the issue; they told me it would take a maximum of one week. Now I’m in the second week, and I sent them an email saying that I’m still waiting for a response, but no one has replied. In my opinion, it’s a scam. I will contact the bank to file a complaint and request my money back.

February 6, 2026
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear that the feature you purchased is not working. And our technical team was investigating your issue; however, due to a national holiday, the weekend was extended to three days, which delayed our response. We got back to you via your inquiry to try to solve your issue as quickly as possible.

Rated 5 out of 5 stars

My MBito device arrived the other day

My MBito device arrived the other day. I’ve been able to use all features for my A200 like it said I could. I can now access car play, deactivating start/stop and so much more. Glad I took the chance on this device as I’ve saved myself £££. Anyone not sure about it don’t be you won’t be disappointed.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Shady Company

It has been over two weeks i've been trying to get in touch with someone at the team for a replacement for my defective product abiding by their warranty. they then told me to send a video of it not working i did that and haven't heard anything since. They kept telling me to make sure the ignition is on and bluetooth / location services are on which i showed them in the video. i've been emailing them every other day with follow ups hoping for a response. this company sucks. and plus, i ordered the pack + 50 credits. they only gave me 30 in my package...

January 28, 2026
Unprompted review
Mbito logo

Reply from Mbito

We sincerely apologize for the frustrating experience you have had over the past two weeks. This is not the level of service we aim to provide, and we fully understand your disappointment.

Please contact us again at ask@mbito.app, and reference this so we can prioritize your case and resolve the issue.

We appreciate your patience and are committed to fixing both matters and restoring your trust in MBito.

Rated 5 out of 5 stars

Disappointment led to happiness. 👍🏼

I precisely bought an MBito dongle to have an Apple CarPlay in my 2018 C63 Estate. It arrived, plugged it on the OBD only to find out it does not apply on my car. I called them out for it, Lukas promptly replied and offered a refund. However, he also proposed a CarPlay “programmed” wiring harness replacement for my head unit at a reasonable price. I went for it, it arrived a few weeks later, and finally installed it last week. Et voila! It worked as promised. I am very happy.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT PRODUCT! A+ Company..

This company is a great company, starting out I had a few problems with the product but the Mbito emailed and helped me get everything to work correctly in my vehicle, grateful for their help A+ Company.

December 3, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're truly sorry to hear about your experience, and we understand your frustration.

2021 GLE 350 is compatible with the MBito device. The "No Features Found" typically occurs when the initial vehicle scan wasn't completed properly.

We've sent you detailed instructions via email on how to perform a complete scan. Once you follow these steps with the ignition on and the dongle properly connected, all available features for your vehicle will appear in the MBito app.

If you continue to experience any issues after following the instructions, please reply to our email or contact us directly, and we'll ensure your device works as intended.

We sincerely apologize for this inconvenience and appreciate your patience.

Rated 5 out of 5 stars

Missing Credit

This morning I received an email with the solution to the problem, which is important to me and I thank you, I am a fair person and for that I have to revise my rating. I also thank you for the extra credit added after the inconvenience caused.

December 3, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're really sorry to hear about your experience, and we completely understand your frustration.

We experienced some logistical issues that caused delays in shipping, and we sincerely apologize for the wait you experienced with your order.

Regarding the 150 credits, you should have received an email from us containing a code to add the credits directly to your account. It's possible this email went to your spam or junk folder. We've now manually added the 150 credits directly to your account.

We're currently experiencing a higher volume of inquiries than usual, which has affected our response times. However, we have now resolved your issue and sent you a confirmation email. Please check your inbox for our message.

We truly value your patience and understanding, and we hope this resolution improves your experience with our product.

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