I've used MBW many times, mainly from T5. On this occasion I was travelling from T4 and received very clear instructions on where to go given that the Short Stay Car Park is closed for construction... See more
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Review summary
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Our actual booking for Heathrow Airport T4 M&G service was with a company whose booking reference turned out not to be valid. MBW staff handled what was for us, an extremely stressful situation, give... See more
MBW was such an easy company to use. From booking, to drop off and then collection. Everything went very smoothly. I was very hesitant having used an other well known company where we had a very bad... See more
Parked with MBW at Heathrow terminal 5 and it was a smooth experience with great customer service. Our flight was cancelled and we were a day late getting back but this was very efficiently handled an... See more
Company details
Written by the company
With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.
Safe Secure Heathrow Valet Parking
Written by the company
- IAPA & BPA Members
- Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4
Contact info
High Street, Heathrow, United Kingdom
- 0208 893 2294
- customercare@mbwparking.co.uk
- www.mbwparking.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Avoid this company. The worst I have experienced in 20 years of travel
We booked parking for 2 cars with a total cost of over £400 with this company through APH. It was the worst service I have ever encountered. No staff anywhere to be seen. No one answered their phones and after being told our car would be delivered to us in 10-15 mins it finally turned up after nearly an hour. After raising this issue with them once we were home, we were basically told to get lost by a very rude staff member called Gursh. I am now having to go through the Small Claims Court to recover my money. Avoid this company unless you want to spend the end of your holiday standing in a car park for an hour, being ignored by everyone and receiving rude and ignorant emails from their staff.
August 4, 2026
Unprompted review
Reply from MBW Meet & Greet Valet Parking
Dear Mr Lawson,
Thank you for taking the time to leave your feedback.
As previously explained, we are only able to comment on the booking made in your name. The other booking is not registered to you, and due to our obligations under GDPR, we are unable to disclose or discuss sensitive information relating to another customer. We have previously made this clear to you.
As also explained, our Captain’s Desk is not required to be staffed continuously. Its role is to manage customer arrivals and expectations, and we can confirm from the ticket details available to us that you were greeted within our stated SLA.
In view of this, we are unclear as to the basis of your dissatisfaction, as our records indicate that the applicable SLA was met.
We understand that you have indicated you may wish to pursue this matter through legal proceedings. Should you decide to do so, we will respond appropriately through the relevant process and provide the information and records available to us.
We also wish to clarify that our previous correspondence was intended to be factual and based on the information available to us. We appreciate that you may disagree with our response, but our position remains unchanged.
We wish you all the best for the future and hope you have a positive experience with your next parking provider.
Kind regards,
Customer Care Team
MBW just get everything right for me!
I've been using MBW for a good few years now (over 100 times) and not once have they let me down in any way. Phil at the desk in T5 is just customer service personified, always smiling whatever time of day and really takes care of me and my car. Phil is a real asset for MBW, long may it continue. Thanks MBW.
September 17, 2026
Unprompted review
Phil was incredibly helpful
Phil was incredibly helpful, customer service second to none!
September 18, 2026
Unprompted review
Reply from MBW Meet & Greet Valet Parking
28/9/26
Dear Sir
Thank you for taking the time to leave feedback
We have emailed you directly and await to hear from you in due course.
Kindest Regards
Customer Care Team
Phil at the desk was fab
Phil at the desk was fab, efficient and very pleasant to deal with, great service
September 17, 2026
Unprompted review
MBW, the go-to LHR valet company
I’ve been a customer of MBW for many years and always enjoy the convenience of their LHR presence and personnel, especially at T5. MBW are my go-to valet parking company.
September 15, 2026
Unprompted review
car drop off and pick up quick and easy…
car drop off and pick up quick and easy despite flight delay on pick up day
September 16, 2026
Excellent service again from MBW…
Excellent service again from MBW Parking Heathrow Terminal 5
September 12, 2026
Great service when dropping off and…
Great service when dropping off and when you arrive back at T5 to be met by Phil, always cheerful and excellent service all round.
September 3, 2026
Unprompted review
MBW provided really great after sales…
MBW provided really great after sales support. They took the time to listen and review my issue as priority. Being proactive to ensure that I was a satisfied customer, and most importantly so that something like this is prevented in future.
Thank you Gursh Chohan for all your support in resolving this. Happy to use your service again.
September 11, 2026
Unprompted review
Reply from MBW Meet & Greet Valet Parking
Hi Madam
Thank you for leaving the feedback.
I do greatly appreciate it and we are if you ever need any further Airport services.
Have a lovely day.
Kind Regards
G Chohan
I had a bad experience with them…
I had a bad experience with them recently at Heathrow Airport.
When I picked up my car there was a small dent on one of the door so I spoken to the MBW captain who took the photos of the damage himself and advised to write to their customer service to solve the issue.
It seems that these photos have never been passed to the customer service team.
The customer service replied to me that I should have taken photo of my car when I dropped it off ( to prove there's no damage !) and then taken photos myself again on the collection !!
I am not satisfied at all with their poor service and communication.
September 6, 2026
Unprompted review
Reply from MBW Meet & Greet Valet Parking
19/09/26
Dear Sirs
Thank you for taking the time to leave feedback.
We are investigating, as advised to you over email.
The request for photos by the customer is standard across all reputable Meet & Greet Operators and is clearly mentioned on our website T's & C's and on paperwork and receipt given to the customer upon taking control of your vehicle.
We have been engaging with you regarding some images of the alleged damage. After multiple emails requesting them, we have not had sight of any evidence from you, let alone the images to show us the damage.
We are happy to look at this further once you have provided the basic evidence in support of your allegations.
We look forward to hear from you
Kind Regards
Customer Care Team
Struggled to find the entrance
Struggled to find the entrance. As it looked like the overhead restrictions looked to low? After visiting two other locations I found the correct bay and all groovy from there.
May 20, 2026
Unprompted review
Very glad we found MBW
Really easy to use and very professional. Made a very big difference to our trip. Valet service was fantastic as the car was sparkling clean on our return.
September 11, 2026
Damaged car, they don’t care
I whiteness their driver smash my car into a post. It was quite a feat as the car is equipped with 360 degree cameras and automatic braking. It takes real incompetence to crash a car that has already stopped for you.
The complaint line isn’t manned so you have to send an email that they claim will be answered in 48 hours. It’s been over a week and nothing despite follow ups.
They are either dealing with so many complaints they are overwhelmed or they just don’t care.
MBW PLEASE DON’T TELL ME TO CONTACT YOUR CUSTOMER SERVICE EMAIL. I HAVE, SEVERAL TIMES AND YOU IGNORE YOUR CUSTOMERS. JUST LIKE YOUR DRIVERS IGNORE SIGN POSTS.
My advice is not to use them.
September 3, 2026
Unprompted review
Reply from MBW Meet & Greet Valet Parking
19/09/26
Dear Sirs
Thank you for taking the time to leave feedback.
We are investigating, as advised to you over email.
We have been engaging with you regarding some images of the alleged damage, which we are yet to receive from you
We are happy to look at this further once you have provided the basic evidence in support of your allegations.
We look forward to hear from you
Kind Regards
Customer Care Team
As usual it was an efficient handover…
As usual it was an efficient handover at T2 and pretty close to the 20 minutes stated on return.
September 9, 2026
Use the Meet & Greet service regularly…
Use the Meet & Greet service regularly for work trips. The team is always very friendly & helpful. Have interacted with Phil more than once & he always has a smile, & a welcome home.
August 27, 2026
Unprompted review
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