MBW Meet & Greet Valet Parking Reviews 

2,546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 767 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and professional team for providing reliable parking assistance, maintaining high standards, and ensuring exceptionally smooth drop-off and pick-up procedures directly at the airport terminal. Travelers find the online booking system very straightforward, noting that clear instructions and prompt communication make organizing airport trips completely stress-free and reliable. However, some people mentioned occasional logistical confusion regarding booking details or experiencing minor waiting times during busy periods. A few consumers also noted specific minor concerns such as unexpected vehicle charging levels upon return or needing extra clarity on operational periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient drop-off and prompt... See more

Staff

People report positive experiences with staff, highlighting their helpful, cheerful, and professional... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that booking online and making changes is... See more

Location

Users describe ambiguous interactions with location, reflecting mixed feelings about finding the spots. While... See more

Booking process

Customers report positive experiences with the booking process, highlighting how easy and straightforward it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

Phil at LHR T5 is an absolute asset and credit to MBW. Because of Phil, MBW are the only company I use when travelling from LHR (almost weekly). There is always some drama going on with the other op... See more

Rated 5 out of 5 stars

We have used MBW for several years now and we have always received great, reliable service from them. From friendly service on the phone booking our meet and greet (or using the straight forward onli... See more

Rated 5 out of 5 stars

Phil the MBW person who was on duty at Heathrow T5 when we picked up our car was extremely friendly and in total control of a situation when tickets were not being honoured by the short stay park. He... See more


Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,546)

776 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless

Seamless. Perfect service. Good price. What’s not to like!
Cheerful Phil at the collection on return.
Will definitely use again

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, no waiting time, Phil sorted our ticket out and we were in the car in minutes of getting out the terminal

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used MBW for a few years now and always find them very easy to deal with, polite, happy to help and always providing an excellent service.

July 17, 2026
Rated 5 out of 5 stars

Efficient, well priced service

Great service - easy to book online and drop off and pick up the car. Well located on terminal 5 ( don’t know about other terminals) Pricing very competitive especially with official Heathrow parking. Phil was really helpful.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

This was the best meet and greet…

This was the best meet and greet parking we have used at Heathrow. This was our first time using them after trying many of the others and this was easily the most seamless experience we’ve had. We will use them all the time now!

July 9, 2026
Rated 5 out of 5 stars

Returned to quality parking

We had used MBW before and were pleased with their service but then we tried another company who were awful. This time we returned to MBW at Heathrow and were treated like old friends. The service we got was first class and Phil was a real gentleman. Our car was ready and waiting for us and I don't think I will want to use anyone else at Heathrow again. Thank you MBW.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff and quick service

Phil is very often the person that I deal with when dropping off or picking up the car - he is always very kind, efficient and friendly, which is a relief when I'm tired from a flight or in a rush! The car is often already there by the time I get to the car park and I've never had any issues in T5.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Smooth, trouble free experience - directions and instructions all clear. Staff friendly and helpful. Returned late and out of hours following flight cancellation - no issue at all - car delivered immediately on letting them know we were back.Happy with whole experience.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Would use again

Dropping off the car was easy and quick. On our return, Phil who was very helpful and friendly had the car ready for us to collect and quickly sorted out the ticket.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

A great parking experience

We wanted parking at Heathrow T2 for a 3 week trip and chose MBW because of the reasonable price. Having had a terrible experience with another (offsite) company previously, I was reluctant to use another one where we were required to leave our keys behind, but decided to give MBW a go. How pleased were we that everything went smoothly and without incident. Communication was great, directions to the parking were clear and easy, drop off went smoothly and pick up was simple and efficient and the staff were friendly and courteous. Also, my car had only been driven the necessary miles to get it to the secure car park and back, and was returned in exactly the same condition as I had left it. A great experience and i will be using MBW in the future, Recommended.

July 12, 2026
Unprompted review

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