They just couldn’t care less
My chronically ill and disabled mother lives below a rental property managed by McArthur Scott. Their tenant has flooded my mother twice.
Despite having reported the continued leak on 12th February, it wasn’t actually rectified until 27th February when the work was concluded. During this time, the water was pouring through the ceiling and ceiling light in the bathroom. I emailed them and explained that my mother was having to try to navigate around her bathroom with her sticks, in the dark and with a slippery floor and I was concerned that she would be injured. Despite this, their tenant remained in the property using their shower daily and continued to flood my mother.
When the work was finally carried out and finished on the 27th February, I asked them what they were going to do to right the ceiling paintwork in both the bathroom and the living room where the previous leak was. Their reply was “In relation to the paintwork in the areas you mentioned, our landlord has confirmed they are not willing to contribute to any costs in relation to this as a result of this accidental damage.”
They will be taken to Greenock Sheriff Court for the costs associated with putting the damage right and the costs associated with bringing the action and serving and executing the order.
In the work I’ve done over the last 18 years, I’ve assisted a multitude of clients across a number of different areas but I have yet to encounter a landlord like McArthur Scott who seems to believe that they can simply opt out of their liabilities in this way. The fact they opted not to minimise the damage being caused by turning off the water and moving their tenant out to a hotel or another property they manage, just speaks to their arrogance and contempt.
If you are looking for a management agent or landlord agent who acts fairly with integrity and respect, look elsewhere.