I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to... See more
Company replied
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment . Julie is very kind, cheerful ,helpful and approachable. She solves any problem witho... See more
Company replied
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception. A wonderfully... See more
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Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.7
Excellent
5K reviews
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We live at Walter house in Chelmsford…
We live at Walter house in Chelmsford since March 2025 we have had too live with our back balcony door which had a broken glass which was fitted with the incorrect glass, the frame was badly damaged by fitter who was unable to secure door frame satisfactory we have had three visits from glass fitter’s who have said we need a new complete glass door or to have this one re pressed at the factory. Our door at present will not close shut so has to be lashed down with long rope. We have complained frequently to house managers and sent copies and photos to head office. We were promised care free living coming here but it has not been that.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Joseph
Thank you for taking the time to share your feedback. We are very sorry to read about the issues you have experienced with your balcony door at Walter House and understand how frustrating this must have been, particularly given the length of time the problem has remained unresolved. We appreciate that this situation falls short of the standards and peace of mind we aim to provide for our homeowners. We will ensure the Operational team are aware and advise them to investigate this matter further for you so. Alternatively, please contact us directly at customerRelations@mccarthyandstone.co.uk, if you wish to raise a formal complaint.
Thank you for bringing this to our attention. We value your feedback and are committed to working towards a satisfactory resolution.
Regards
The McCarthy & Stone team
Annette – Quite Simply, Exceptional
From the very first day I met Annette, the concierge at Clock Gardens, in early May, she put me completely at ease.
Moving somewhere new inevitably comes with a hundred questions — and, in my case, probably several questions I’d already asked before! Yet Annette has never once made me feel that I’m asking too much. She either has the information I need, finds it for me, or patiently reminds me of something she has almost certainly already told me.
What makes Annette so exceptional, though, she goes far beyond simply being good at her job. It’s simply the way she is. She is calm, warm, pleasant and completely natural. She has that very rare quality of making you feel as though you’ve known her for years. There is an ease and warmth about talking to Annette that is difficult to describe — nothing ever feels formal or transactional. It just feels natural.
Annette has made my settling in here at Clock Gardens absolutely remarkable. Having someone like her there when you first arrive makes more of a difference than I can adequately put into words.
If you’re reading this and thinking, “Is she really that great?”
Yes. She really is.
In my humble opinion, Annette deserves the very highest praise.
Clock Gardens is extraordinarily fortunate to have Annette. And speaking as someone whose experience of settling in has been transformed by her presence, so am I.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Marsey
Thank you for taking the time to share such a heartfelt review. We are absolutely delighted to hear about your positive experience at Clock Gardens a McCarthy & Stone development in Wolverhampton, and the difference the House Manager Annette has made since your arrival. Knowing that she has been there to answer questions, offer reassurance and help you settle in with confidence is truly rewarding to hear, we will be delighted to share your kind words with her, and we are sure they will mean a great deal.
Thank you again for your review and for being part of the Clock Gardens community.
The McCarthy & Stone team
We have just been to to put flooring…
We have just been to to put flooring down in one of the apartments an I must say what a lovely place it would be to live
The apartment was roomy an well thought out an the ladies an gents gents that I met were lovely as was the house manager 😊
Many thanks for the custom an hope to see you soon
Thanks andy
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Andy
Thank you for taking the time to leave such a lovely review. We are delighted to hear that your visit gave you such a positive impression of a McCarthy & Stone development. It is wonderful to know that you found the apartment spacious, thoughtfully designed and a welcoming place to live. We are especially pleased to hear your kind comments about the House Manager, if you can advise which development you refer, to we will ensure they see your review. Creating a friendly, welcoming community is something we're very proud of, and it's lovely to know that this shone through during your visit.
Thank you for your support and for choosing to work with us.
The McCarthy & Stone team
Hepworth Court stay in Guest Suite
I stayed at Hepworth Court for four nights to visit family and friends. A late booking but Sharon was amazing quickly booked me in and the room was a real haven after the busy days with family. Well appointed and spotless with soft towels too. Thank you Sharon and those living there for your warm welcome.
August 5, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Lynne
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your stay at Hepworth Court a McCarthy & Stone development in Brighouse and that the guest suite provided a comfortable haven after your busy days visiting family and friends. We are pleased to hear your kind words about the House Manager Sharon; we will be sure to share your comments with her.
We hope to welcome you back to Hepworth Court again in the future.
The McCarthy & Stone team
Comfy and well stocked
Kim, the house manager, was very efficient and welcoming. The room was clean and very well stocked with tea/coffee, biscuits and toiletries. The beds were comfy and we had a great night’s sleep.
August 11, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Margaret
Thank you for taking the time to share your experience of staying in a McCarthy & Stone Guest Suite. We are delighted to hear that you received such a warm welcome from the House Manager Kim and that she made your stay a positive one. Your kind comments about Kim's efficiency and hospitality are greatly appreciated, and if you can advise which development you stayed in, we will be sure to pass on your feedback to her.
Thank you again for your review, and we hope to welcome you back to visit again in the future.
The McCarthy & Stone team
Our Mother stays in McCarthy and Stone…
Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to make her comfortable , Nothing is too much trouble. She is kept very informed of on going events and relevant information regarding the building. Our mother is very settled and happy there.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Margaret Macfarlane,
Thank you for sharing your mothers positive experience of living at The Hailes, a McCarthy & Stone development in Haddington. Our teams strive to deliver excellent service and it was very thoughtful of you to mention our colleague, Sarah's name. We will ensure she receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Cheese & Wine Event
Julie Gwyther, our manager at Martin Court, used her own personal time to organise the whole evening which was a huge success and much appreciated by us all.
Jenny, Val and I are grateful for her hard work and dedication. She is always doing different things to keep us all entertained. THANK YOU, two little words that mean a whole lot Julie 👏
August 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Bibi Hughes,
Thank you for sharing your positive experience of living at Martin Court, a McCarthy & Stone development. It is truly heartening to hear that Julie, the House Manager, has made such a meaningful impact. Our teams are committed to delivering exceptional service, and your thoughtful review highlights the difference Julie has made. We will ensure she receives a copy of your kind words.
Many thanks once again,
The McCarthy & Stone Team
Cheese and Wine Party Martin Court Grantham
A Cheese and Wine Party was held on the Roof Terrace at Martin Court Grantham.
It was arranged by our house manager Julie who did all the preparation and setting up.
We had a wonderful evening eating different cheeses and drinking wine and soft drinks, chatting and having a good time.
It was attended well by home owners.
Thank you Julie for organising this and coming in on a Sunday evening over and above your hours of work. It was much appreciated. Thank you Julie.
August 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Ms Shorrock,
We are delighted to hear that you are enjoying life at one of our McCarthy & Stone developments. It is wonderful to hear first-hand how the community provides social activities for you that you can enjoy as you wish. Our colleague, Julie, will be delighted with the kind words you wrote, and we will ensure they get to see this.
Thank you,
The McCarthy & Stone Team
All staff at Sycamore Court in Scarborough
All staff at Sycamore Court in Scarborough - Claire, Debbie, Louisa, Dawn, Anna, the cleaners - the Julie's, Liv and Cody plus chef Chris & his team were amazing in care their gave to my father in the 3 years he lived there. Following our father's passing they were always very helpful to my brother and I through the difficult process of clearing his flat.
July 31, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Ben Jones,
Thank you for taking the time to share your experience of Sycamore Court, a McCarthy and Stone development in Scarborough.
We were very sorry to read of your father's passing and would like to offer our sincere condolences to you and your family.
It is especially heartening to read your kind words about Claire, Debbie, Louisa, Dawn, Anna, Julie, Julie, Liv, Cody, Chris and the wider team. Our teams are committed to delivering excellent service, and your feedback highlights the care, compassion and support they provided throughout your father's time at Sycamore Court. We’re delighted to hear that they helped make his three years there such a positive experience.
We are also grateful for your recognition of the support provided following your father's passing. We understand how difficult this time can be, and it is wonderful to hear that the team were able to assist you and your brother with kindness and understanding while managing the practicalities involved.
We will ensure your comments are shared with everyone mentioned in your review – it will mean a great deal to them.
Many thanks again for taking the time to share your experience.
Kind regards,
The McCarthy and Stone Team
Re William Turner Court, Morpeth Buying an apartment here enabled my Mum…
Buying an apartment here enabled my Mum to live independently in the final years of her life. The building is kept in good order and clean. There are plenty of activities going on, everyone is very friendly and the House Manager is exceptionally helpful.
July 31, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Jill Robson,
Thank you for sharing your experience of William Turner Court, a McCarthy and Stone development in Morpeth.
We’re delighted to hear that living at William Turner Court enabled your mum to maintain her independence and enjoy her home during her later years. Knowing that residents can continue to live independently, while benefiting from a supportive community environment, is incredibly important to us.
It is particularly heartening to read your kind words about the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the support, care and assistance provided to residents and their families. We’re also pleased to hear that you value the well-maintained environment, the range of activities available and the friendly community atmosphere. We will ensure your kind comments are shared with the team.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Wonderful Campbell House
A superb stay in the guest suite at Campbell House, Weybridge in Surrey. Tracy (House Manager) made us feel most welcome and we immediately felt part of the ‘Campbell House’ family. The on-site restaurant is fab (Chris and Lee serving delicious breakfasts) and easy parking just makes the whole stay enjoyable from start to finish.
August 9, 2026
Unprompted review
Reply from McCarthy & Stone
Hello James
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you had such an enjoyable stay in the guest suite at Campbell House and it is especially pleasing to know that Tracy made you feel so welcome and helped create that sense of being part of the Campbell House family from the moment you arrived.
We're thrilled that you enjoyed the on-site restaurant. Chris and Lee will be delighted to hear your kind comments about their delicious breakfasts and the service they provided. It's great to know that the convenient parking and excellent facilities helped make your stay smooth and enjoyable from start to finish.
We really appreciate your lovely review and will ensure your comments are shared with the team at Campbell House. We look forward to welcoming you back soon!
The McCarthy Stone Team
Glorious stay
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception.
A wonderfully warm welcome from Tracy the House Manager who checked that I had everything I needed. She kindly recommended a superb pub walk along the river in Walton on Thames which was glorious. A real family feel to this development…. Thank you again for an amazing stay.
August 6, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Sarah
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you enjoyed your stay at Campbell House and found the guest suite to your liking. It's especially heartening to know that Tracy provided such a warm welcome and took the time to ensure you had everything you needed for an enjoyable visit.
We're pleased to hear that Tracy's recommendation helped you discover the beautiful riverside walk in Walton-on-Thames. Creating memorable experiences and helping guests make the most of their stay is something our team takes great pride in.
Your comments about the family feel within the development mean a great deal to us as we strive to create welcoming, vibrant communities where residents, guests, and visitors feel right at home, so it's wonderful to hear that this stood out during your stay.
Thank you again for your kind words. We will be sure to pass your feedback on to Tracy and the Campbell House team. We hope to welcome you back again soon for another amazing stay.
The McCarthy Stone Team
Julie C
Julie C. Portman court.
I was in a breathless state from shops when I got back. Last Friday.
Julie saw my urgency to talk to her and counselled me, squatting down besides me, as I had to sit down.so puffed.
It's nice touches like this, that make real her professionalism.
And exacerbates her role as estate manager.
Carol Rawlings.
August 7, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Carol,
Thank you for taking the time to share your experience.
We're delighted to hear about the care and support you received from Julie at Portman Court. The small moments often make the biggest difference, and it's wonderful to know that Julie recognised you needed assistance and took the time to sit with you, listen, and offer reassurance when you most needed it.
Your kind words perfectly reflect the compassion, professionalism, and dedication that our colleagues bring to their roles every day. Julie will be truly pleased to know that her thoughtful actions had such a positive impact on you.
Thank you again for your lovely feedback.
The McCarthy Stone Team
AIR CONDITIONING
As we embark on our 5th heatwave (confirmed by the Meteorological Office), are McCarthy Stone any further forward in progressing application forms (owner paid for) for Air Conditioning in their flats/apartments? It is noted that a recent medical request on Trust Pilot is outstanding an answer. Clearly, excessive temperatures are going to be the norm in the future. It is accepted that external aesthetics of McCarthy Stone assets is a key consideration, however there are systems out there that keep aesthetics to a minimum. Many flat dwellers (both private and leased) are considering the Mono Bloc system. There is no point going into the technical on this forum, however, upon reviewing this suitable alternative to split systems (using compressors) the price is escalating by the week.
Can McCarthy Stone provide an assurance that if a request is received a speedy response is given? Requests seem to bounce around, end up with Ops Managers who have no experience in this area, and delays ensue.
Your response will be most interesting!
Thank you
August 9, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Robert Williams,
Thank you for taking the time to share your feedback. We appreciate your comments regarding air conditioning and overheating within apartments, particularly during periods of prolonged hot weather.
McCarthy & Stone does have a formal Property Alterations and Adaptations process in place for homeowners wishing to explore the installation of air-conditioning or other alterations. Requests are considered on an individual basis, taking into account a range of factors including building design, technical requirements, health and safety considerations, planning implications and the visual impact on the development.
To enable a request to be assessed, homeowners are asked to complete a Property Alterations and Adaptations Application Form and submit it, together with any supporting information about the proposed installation, to their House or Estate Manager, who will forward it to the appropriate team for review.
We understand the importance of receiving a timely response. While the assessment timescale can vary depending on the complexity of the proposal and whether further information is required, the target timeframe for completing the review process is up to 25 working days.
Should any homeowner wish to discuss a potential application, their House or Estate Manager will be happy to explain the process and provide the necessary documentation.
Thank you again for taking the time to share your feedback. It would be useful for us if you could edit your review to include the name of your development, thank you.
Kind regards,
The McCarthy and Stone Team
Debs
Debs, the house manager, did everything possible to make our stay as smooth as possible. Lovely comfortable guest accommodation.
August 6, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Debs,
Thank you for taking the time to share your experience.
We're so happy to hear about your recent stay. We'll be sure to pass on the feedback to the House Manager, who will be very grateful for your kind words.
Thank you again for your lovely feedback.
The McCarthy Stone Team
Malika is an extremely kind and friendly professional member of staff & an asset to Campbell House.
Malika Soukeur (Duty Manager) was exceptionally kind and helpful & very supportive when I moved to Campbell House, Weybridge here 3 ⅓ weeks ago.
Malika made me feel very welcome and safe in the whole scary transition.
I am extremely grateful to Malika in helping me with this process.
I cannot recommend or praise her more highly.
August 8, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Ali,
Thank you for taking the time to share your experience of moving to Campbell House.
We are delighted to hear that Malika provided such exceptional support during your move and helped you feel welcome and safe throughout the process. We will be sure to pass this on!
Thank you again for your lovely feedback.
The McCarthy Stone Team
Impossible to sell
(Urmston, Manchester). My mother purchased a single bed Aug 2021 for £187k. She was hospitalised and had to move to a care home in January 2023. She died there in July 2023. It is now 3 years on and the property remains unsold. It has been on with MS Resales and on the High Street. We have reduced the asking price in stages to £80k with both. Not a sniff of an offer and very few viewings (none from the high street). Honest feedback from the high street is loud and clear - potential buyers turn tail as soon as they learn of the £770+ service charge per month. That is the very real reason they do not sell, no shadow of a doubt. The properties are lovely - the financials are not.
MS - you need to make it very clear to all prosepective residents/buyers that mere death will not forego the ongoing Service Charges and Ground Rent. It is not even reduced. It is the full amount. Ergo MS three years after death are still generating the same monies from her estate as if she was still alive and living there. In the meantime the estate (still in probate because we can't sell) has an accrued debt of £28k payable from proceeds when it does eventually sell.
Why is my long dead mother still subsidising the bistro, paying for garden upkeep that she can't enjoy, paying communal bills for living people, paying for none existent cleaning, water she doesn't use, for a house manager she can't see, alarms she shall never use and all that the service charges include?
The Probate solicitors are now forced down the road of selling to one of these "we'll buy your property cheaply because you are desperate" companies for wait for it.......£40k!!!
I have tried to speak to no end of departments at McCarthy Stone with no satisfaction. In December 2023 I emailed the local Operations Manager a detailed complaint itemising a whole raft of issues. No reply, just silence.
PLEASE - make it clear to buyers that Full service charges remain payable until sold. Falling back on "it's buried somewhere in the contract" is not good enough. Transparency is needed. It's the honest and decent thing to do.
Please don't bring up the sterling work that Resales do. It's lip service and doesn't wash with those that know the reality.
August 8, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Peter Killick,
Thank you for taking the time to share your feedback. We were very sorry to read about your experience and would like to extend our condolences on the loss of your mother.
We appreciate that dealing with a property sale while managing bereavement and probate can be both emotionally and financially challenging, particularly where a property takes longer to sell than anticipated. We understand the frustration this can cause and are sorry to hear of the concerns you have raised.
To maintain the services, safety measures and facilities within a development for all homeowners, service charge liability is linked to ownership of an apartment rather than occupation. This applies whether an apartment is occupied, vacant, or being marketed for sale and is consistent with the wider leasehold property market. Like all leaseholders, McCarthy & Stone also pays service charges on apartments that it owns.
Service charges are governed by legislation and are used to cover the costs of running and maintaining developments. The vast majority of these costs are passed on at the same price they cost us to procure, without any mark-up. Homeowners receive detailed annual budgets and audited accounts explaining these costs.
We recognise your concerns regarding the continued liability for charges after a resident moves out or passes away, and we understand why this can feel difficult for families. We strive to ensure that prospective purchasers are provided with information about ongoing service charge obligations before they make a purchase decision, and we continually review how we communicate this information.
As your review raises a number of development-specific and resale-related concerns, we would welcome the opportunity to review these directly. If there are outstanding issues that you feel have not been addressed, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, who will be happy to assist further.
Kind regards,
The McCarthy and Stone Team
Move to Springs Court
The help and knowledge given to me by the sales consultant Louise Mckerchar was invauable as I have never bought a leasehold property before. The whole experience including the removal service was a pleasureable experience
I've returned to my roots and am enjoying life at Springs Court.
August 1, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Ann,
Thank you for taking the time to share your experience of moving to Springs Court.
We are delighted that Louise's knowledge and support helped make your first leasehold purchase such a positive experience, and that the removal service helped ensure a smooth transition.
We will be sure to share your kind comments with Louise. It's lovely to hear that you are enjoying life at Springs Court and have settled in so well.
Thank you again for your feedback.
The McCarthy Stone Team
Kings Scholars Court, Macclesfield…
I had an excellent overnight stay last night in the Guest Suite at Kings Scholars Court, Macclesfield.
The suite was large and very well appointed, with a nice big sofa for relaxing and reading or watching TV, good quality comfortable beds, mini-fridge with milk and water, tea and coffee and snacks. Robes and slippers provided! The lovely, well-lit bathroom featured good toiletries and a walk-in shower. I had really good night's sleep in a safe, secure and luxurious environment. All credit and thanks to Julie, the House Manager.
August 6, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Maureen,
Thank you for taking the time to share such a wonderful review.
We're delighted to hear that you had an excellent stay in the Guest Suite at Kings Scholars Court, a McCarthy & Stone development. It's fantastic to know that you found the accommodation spacious, comfortable, and well equipped, with all those extra touches helping to make your visit feel both relaxing and luxurious.
Providing welcoming, high-quality guest accommodation for family and friends is something we take great pride in, so it's wonderful to hear that the suite exceeded your expectations.
Your kind comments about Julie are particularly appreciated. Our House Managers play a vital role in ensuring guests and residents receive the very best experience, and Julie will be delighted to know that her efforts contributed to such an enjoyable visit.
Thank you again for your lovely feedback. We will be sure to pass your comments on to Julie and the team at Kings Scholars Court. We hope to welcome you back again soon.
The McCarthy Stone Team
Great Staff
I have been arranging for a family member to rent a property At Mcarthy Stone and Joanne Jamison has been helping me. She has been extremely helpful with all the paperwork needed. She had gone above and beyond. I hope all the staff are the same going forward
August 5, 2026
Unprompted review
Reply from McCarthy & Stone
Hello Sue
Thank you for taking the time to share your experience.
We're delighted to hear that Joanne Jamison has been able to support you whilst arranging accommodation for your family member. Moving home and completing the necessary paperwork can sometimes feel overwhelming, so it's wonderful to know that Joanne's help, guidance, and commitment made the process easier for you.
We're thrilled that Joanne's dedication and professionalism have left such a positive impression. We will be sure to share your kind feedback with her, as recognition like this means a great deal to our colleagues.
Thank you again for your lovely comments and for placing your trust in us. We wish your family member every happiness in their new home and look forward to continuing to provide the same high level of service throughout their journey with us.
The McCarthy Stone Team
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