McGill's Buses Reviews 

434
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about severely unreliable schedules, noting that public transport vehicles consistently arrived late, skipped designated stops, or failed to appear entirely during their daily journeys. Passengers also described frustrating experiences with staff members driving right past waiting individuals without stopping or displaying generally rude and unhelpful behavior. Some reviewers were happy with the clean vehicles and polite personnel they encountered on certain specific routes. Travelers mentioned that these particular staff members were extremely helpful, providing clear directions, offering valuable assistance, and actively ensuring a pleasant and welcoming trip overall.

What people talk about most

Staff

Consumers find staff behavior to be mixed, reporting both deeply concerning experiences and exceptionally... See more

Service

Reviewers highlight negative aspects of service, consistently reporting frequent late buses and services that... See more

Location

People report ambiguous experiences with location, noting confusion around bus stops and travel routes across... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting rude, disrespectful, and... See more

Delivery service

Clients share deep frustration regarding the delivery service and driver behavior. Reviewers report instances... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Such a disgusting service. Some time they departed before 10 min and left how can pelople manage their time table and transport. Today’s incident driver close door in front of my face why they behave... See more

Rated 1 out of 5 stars

While the 54 normally runs two busses, service is frequently cut down to one bus without any announcement. This leads to every other service simply not appearing without being as marked as cancelled,... See more

Rated 1 out of 5 stars

Dangerous and rude driver. I was on the Glasgow Airport bus and the driver drove at speed over speed bumps on the way into the airport throwing customers including a child off their seats. When he w... See more

Rated 1 out of 5 stars

This is a fkn joke not a public transport. Timetables does not work, always late or not coming at all, 2 miles journey takes 2 hours, dirty, stinky busses, rude drivers. Totall crap. That’s a fkn 3rd... See more


Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(434)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Driver refused entry

I'm a stirling uni student and haven't received my ID yet. The driver of the bus requested to see my student ID, and after showing him my ID (which was on the app as I havent received my ID yet), he kicked me out of the bus, despite the fact that;

1. I was a student
2. Even if I was not, I'm pretty sure non students can take the bus too?

He was very rude to me and told me that since I was "trying to fool him" by shpwing him an app ID, I should take another way back home.

Incident occured 12 Mar 22:00pm in the stance near stirling train station, license plate of bus was SN66 WGW

March 12, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Farcical

The time on the bus shelter bears absolutely no resemblance to the to when the bus may or may not appear.

Unreliable service on the few occasions I actually try to use it. The app is clunky and doesn't work properly. Frustrating.

Having said the above, when the bus di arrive, the driver was extremely pleasant and friendly and the trip was good, so I have amended my review and given an extra star.

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

mcgills is a shit service the number 30…

mcgills is a shit service the number 30 bus to spateson the bus driver drove by multiple people waiting on the bus I have places to be and this disgusting man growled at us when we stuck our hand out and stuck his middle finger up at us and laugh this is shite customer service and he should get sacked for this as it’s rude for the paying customer this is not the first time and if u don’t sack him I’m going to sue

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful bus drivers.

I have MS and use a walker so travelling on buses can be a bit intimidating but I cannot praise the Midland bus drivers I had yesterday highly enough taking me on the short journey from Bridge of Allan to Stirling. They couldn’t have been more helpful. Gave me all the time I needed and helped me on/off the bus. Wish it was always like that.

February 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst service possible

Buses cancelled at the last second, disappear from the tracker app, no show constantly, and if you've already bought a ticket on the app and activated it, you won't get a refund. Absolute shower of money laundering conmen

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

No show once again

this is the worst bus service we have ever had in Erskine you don't know if they will turn up or not. Today the 757 at 14.05 at Paisley central way did not turn up the service is now a total disgrace

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Buses never on time in Paisley

Buses never on time in Paisley, and they put less and less buses on and constantly raise the prices, the taxi for the same distance is not much more. The tiers for pricing don't make sense and some days I get charged a pound extra but when I mention it to the driver they say well the other drivers are charging you wrong. So I don't really know how much I'm meant to pay from my house 🤣 absolute shambles and Paisley has no other bus service but them

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Mcgills who run flixbus ade as arogant…

Mcgills who run flixbus are as arogant as some of their drivers.
Coach blocking stops they shouldnt even be parked in. Holding up competitors coaches.
Get a grip McGills and realise there are other services operating whom are twice the service you or your drivers could ever hope to acheive

January 16, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Buses are terrible

Buses are terrible. Filthy seats. And if youre going somewhere unfamilair in the dark good luck with figuring out where youre getting off cause they keep the internal lights on so you can't see out and there is no onboard system telling you the next stop etc like first bus has. Will be taking the train next time

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

David is the most happiest friendliest…

David is the most happiest friendliest driver mcgills has
Drives bus smoothly everyone knows him he goes above and beyond he’s not a driver to see ur running for bus and not wait he will wait his passengers are happy unlike some McGill drivers who drive with kangaroo petrol and like schumaker

December 24, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor Service

Bus in Glasgow, number 3. Bus passes very close to Buchanan Bus Station. However, passengers are told to leave the bus at Hope Street where it crosses Sauchiehall Street. 5-10 minute walk from bus station. Very poor service indeed. Not very integrated travel. Maximum inconvenience for passengers.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

Never again Roy.

Had an absolute terrible time using mgills buses, I tryed to take my fold up bike onto the bus but was told by Inspector Stuart Roy I could not bring the bike with me, after a few mins back and fourth I conceded to this jobsworth before it got heated and cycled to my destination. I was willing to pay for the bike as a companion and would gave folded it up taking up no space, Inspector Stuart Roy you are A Very Sad Man.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

X38 Falkirk-Edinburgh Storm Bert

Our trip to Edinburgh on 23rd Nov during Storm Bert was only possible due to the amazing bus driver on the X38 Falkirk-Edinburgh. He managed to drive through awful conditions to get us there in one piece. He kept a safe distance and safe speed. Thankfully, we were able to stay on to return home again. He was very helpful and polite. 10/10 😃

November 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Helpful

Helpful, friendly drivers especially during challenging weather and road conditions.Kept informed of route changes and advised on alternative routes available.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

Worst bus service ever busses don't…

Worst bus service ever busses don't show up most of the time app doesn't tell u when it's cancelled fed up waiting in sub zero temperatures for a bus that doesn't arrive spent twice the amount of my bus ticket on taxis but don't waste your time complaining it's as effective as trying to stay dry while peeing into the wind and nothing will get done because the company is crooked as all hell and no competion so they can take the mick complete joke of a service.

November 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look