McNeela Instruments Reviews 

583
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the musical instruments and the remarkably fast, secure international delivery service that brings items safely to their doors. Many people also appreciate the helpful support, learning resources, and tips provided to help new players get started on their musical journey. However, some reviewers were not happy with the tuning, noting that certain items arrived out of tune or required additional adjustments before use. A few other people also felt that specific accessories, like instruction books or cases, could be improved to better match expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the beautiful tone, solid build,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful tones, solid... See more

Delivery service

People report positive experiences with delivery service, highlighting that items are shipped quickly and... See more

User experience

Customers had positive experiences with user experience, highlighting seamless online shopping, excellent... See more

Service

Consumers find service to be positive, highlighting smooth ordering processes, reliable shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a french newly musician, playing the bodhràn at irish session and that Mcneela website help me find new beater for a nice price and recently a new bodhràn ! Very good website with video to hear... See more

Rated 5 out of 5 stars

Lovely little harp! I had a bit of trouble tuning it at first but that's on me for not having dealt with harps before. Lovely addition to my house full of instruments (taishogoto, bagpipes. phin, walk... See more

Rated 5 out of 5 stars

I just recently purchased a Macneela Octave Mandolin that was sent halfway around the world to Perth Australia and was blown away when I first opened the well packaged instrument that was even in tune... See more

Rated 5 out of 5 stars

Thrilled to bits with my Whistle case. I know having one isn't strictly necessary, but ordering one from McNeela (intercontinentally, no less) was well worth it. It's a beautiful padded soft case, and... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

583 reviews

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4.8

All reviews

(583)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Newly musician - Mcneela website is a source of inspiration

I'm a french newly musician, playing the bodhràn at irish session and that Mcneela website help me find new beater for a nice price and recently a new bodhràn !
Very good website with video to hear how the instrument sound. Good quality and delivery in good time.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Folk instrument heaven

Wanted to learn the whistle and came across a review of ithe Wild whistle from McNeela.
Whistle has a beautiful tone and oozes a solid quality. Very pleased.
Great company to deal with, keeping me informed all the way until delivery, which was quick. Sent lots of emails on hints and tips for playing. Would definitely recommend. Thanks McNeela.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

I recently made four separate whistle…

I recently made four separate whistle purchases from McNeela. Each one successfully crossed the Atlantic and arrived surprisingly quickly. The whistles all look and sound great. Unfortunately I found one of the two wooden whistles developed a crack. I contacted McNeela support, they immediately sent a return label and once they got it back they promptly issued a refund. Communication has been exceptional, with each transaction I received regular progress emails. I can not imagine better service or products.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Quality service from McNeela

I cannot speak highly enough of the staff and service provided by McNeela Music. Recently they serviced my Lon Dubh flute and everything from communication, repairs and post was excellent.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely instrument

Lovely instrument, beutifully built. great price.
Unfortunitly my computer packed up and I lost the free tutoiral video.
So on my own with practice

September 11, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a 32 string Celtic harp…

I ordered a 32 string Celtic harp recently. It took several weeks to be delivered and I was assured of personal service. When delivered I was disappointed that Padraig was in a hurry and didn’t have the time to talk me through it or even wait until I took it out of the case because he dropped it and ran! He had also forgotten to bring the music book I had ordered with it & I had to wait for this to be posted to a couple of weeks later. The music book was most disappointing with only a few Irish tunes in it and it doesn’t show the harp fingering on it! Poor value! The harp hadn’t been tuned for a long time and it took quite some tweaking to get it tuned properly. It was also quite dusty and I had to give it a thorough cleaning. I would expect an instrument of this cost to be clean and tuned on arrival. While the instrument is good but not great, I was extremely disappointed with the service and I didn’t receive any follow up or any support whatsoever. In fact I had to email them to ask about the book because they didn’t post it on as promised. I would have expected a better service, introduction and follow up for the money I spent on this harp. Very disappointing!

September 1, 2026
Unprompted review
McNeela Instruments logo

Reply from McNeela Instruments

Thank you for your feedback, Brid.

Yes, unfortunately I was on a tight schedule that day and couldn’t stay for an extended demonstration. I’m sorry if this wasn’t what you expected. I do feel that describing the delivery as “dropped it and ran” is a little unfair, given that I drove from Dublin to Clare to deliver your harp to your door, at no additional charge.

But I completely agree that the music book should have been included and that you shouldn’t have had to follow up to receive it. I also take your comments about the presentation of the harp seriously. Harps naturally require tuning adjustments, particularly after transport, but I appreciate your expectations regarding its condition on arrival.

I also hope you can take some comfort in knowing that you purchased your harp for much less than its current selling price on our website, making it excellent value for a high quality instrument.

I’m sorry that your experience fell short of your expectations, and I sincerely hope you get many years of enjoyment from your harp.

Rated 5 out of 5 stars

I love it

I love it. I wish there was some help learning how to play it. My family is from Balycastle, Mayo and I would like to be able to play it here in the US and maybe someday where we came from.

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth delivery all the way to Australia

I was amazed at how quickly my concertina arrived all the way from Dublin to Australia - it was clearly sent immediately after ordering, and arrived safe and sound, in perfect condition. I’ve already commenced the free classes with Jack, and am making progress. More importantly, my daughter has suddenly decided to learn too, and naturally she’s progressing much faster than I am!

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

I've purchased from McNeela before and…

I've purchased from McNeela before and was very pleased so I had no hesitation purchasing again.

When the deal came up that I couldn't resist (Cygnet wooden flute and hard case and Wild whistle combo for a fabulous price!) I jumped on it.

I had an administrative question which was answered promptly and I was super happy with the service.

The flute itself is really nice and forgiving to play (I am not only a beginner but also a small-handed person). It has a sweet, dusky sound which is not super loud or harsh. The hand stretch is similar to my PVC flute which has offset holes specially designed for small hands. I am chuffed with this instrument.

The hard case is fabulous and even has a hygrometer to make sure humidity is just right. It has a place for 3 whistles as well as the flute and it makes taking my instruments to places really secure and safe feeling.

The whistle I got as part of the combo deal is pleasure to play. It takes a little getting used to because it is in a much different key to the one I already had but sounds beautiful when I get it right.

Delivery was really quick and easy. It was posted on the same day as an item I bought in rural Australia (I am also rural Australia) and the NcNeela package arrived from Ireland before the other item from my own country did!

Overall, I'm VERY glad I purchased these items from McNeela and they shouldn't be surprised if they see my name pop up in their order list again soon.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and great customer service

I have recently purchased three whistles, and they are the best I have ever played! Great sound and good finger spacing. When I had an issue with the tunability of one of the whistles, I got a swift response to my query and multiple subsequent communications regarding trouble shooting. In the end, they replaced the whistle, at no cost to me. My experience has exceeded my expectations!

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and service!

Excellent products and service! We ordered a rosewood flute with free penny whistle and we also got a piccolo. They arrived quickly and were well protected. We got regular status reports during transit and follow-up messages to ensure all was well. We also appreciate the trial lessons which are superb. Great company.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I visited McNeela while I was in Dublin…

I visited McNeela while I was in Dublin to buy a flute. It felt more like an adoption process. I was given a selection of flutes, each of their different styles. I easily spent a good 45 -60 minutes playing each flute, from the Rosewood to the Blackwood. I settled on the Cocuswood, but the E and F# sounded a bit airy/breathy to me. The sales person, was beyond fantastic! He brought a few more Cocuswood flutes for me to try until a settled on the one I bought. The Wild Whistle in D, that was thrown in for free was a wonderful treat! It truly is a delight to play. I liked it so much, I bought a second in one in Bb. I can’t thank McNeela enough for allowing me to find the flute that I was supposed to have.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely little harp

Lovely little harp! I had a bit of trouble tuning it at first but that's on me for not having dealt with harps before. Lovely addition to my house full of instruments (taishogoto, bagpipes. phin, walking dulcimer, tenor ukulele, balalaika, feadogs, guitars - I may have a problem!

September 24, 2026
Unprompted review

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