McSport Reviews 

Excellent service and product. The box had been damaged in transit and a few small bolts were missing on arrival. I emailed to report the issue and immediately heard back from Akshay who sorted it without any hesitation and got the bolts dispatched the same day. Top class service.

Fantastic service 👏 order the basketball stand and nett etc and had it delivered next day 12.48pm fast quick and efficient from MC sport and very professional service from the Sales person Yatin 10/10. 🙂

Product broke on first use, it was replaced straight away great service.
Would recommend this company and the online help was great.
Thank you Mcsport

Yatin was quick efficient and made the ordering process very easy

Reece was very helpful when I last visited and brought a couple of things out for me to see in their showroom after I seen them on the website. I’ll be back

We had a very good experience on Sat April 26th while looking at treadmills
Danny was extremely helpful and knowledgeable. The follow up has been super
Highly recommend

Great customer service. I dealt with the same person (Akshay) throughout the returns process and was well looked after.

Experience was brilliant from start to finish was dealing with Kerri over the last few months about purchasing my reformer she kept me in the loop at all times with an update on when it would arrive when there was a delay with the shipping she got it sorted immediately that day and it was delivered the following day. Absolutely love the reformer and can’t wait to add some extras to it now.

I quickly found what I needed on the website, and got some very good bundle deals. I sent a message asking if delivery could be as quick as possible and I was delighted when Akshay replied that it was dispatched. I placed the order over the weekend and received it on Tuesday.
I’m very happy to have given the business to an Irish Company who have excelled in choice, price, delivery and customer care.

Ashkay expedited my order and received it on time for my birthday I hope this review helps him to get a sort of bonus as he deserves it

What a fantastic hidden gem! Fabulous selection, prices to suit all pockets, not to mention the knowledgeable, friendly and attentive staff. Today was the first of many more trips to this store.

When my table football wasn't received, I rang up and between Anjum and Akshay sorted it out immediately for me.
What is more, when I damaged a part Akshay once again sorted out a replacement rod for me Thank you do much!

VERY IMPRESSED

I can't speak highly enough about the service and assistance that I have recently experienced in my dealings with Yatin from MC Sport.

I was looking for a particular item of exercise equipment, from a particular manufacturer, that no company in Ireland was selling.

I found a few companies seling other equipment from this manufacturer, and e-mailed them to enquire if they could order what I was looking for.

MC Sport were the only company that was willing to help.

From the outset, communication with Yatin was clear and concise. He was very patient, polite and understanding. He answered every question I had - and there were quite a few.

Once the order was placed and payment was made, I was kept updated and informed throughout the whole process, and received my order within the time-frame that was given.

The only thing I could say with regard to room for improvement, is that the shipping charges listed on the website could do with being updated, and that taxes relating to products and shipping should be made clearer.

I haven't tested the equipment yet, because it's going to take time to assemble it, but I can clearly see that it is a quality product.

I was very impressed with Yatin and all of the hard work he put into looking after me. Excellent Customer Service.

MC Sport should be commended for going the extra mile for their customers and having staff members like Yatin on their team. It is something a lot of other Irish companies could surely learn from.

Many thanks to Yatin and everyone at MC Sport

Peter

Yatin from the sales team in McSport was exceptional to deal with. After some back and forth over email to ensure my order was correct he made sure it would arrive at a time I was home to accept delivery.

Great service, had a problem with my order and they fixed it right away with no hassle and were so friendly about it. Couldn’t recommend them more!

Great customer service and quick delivery. I ordered two mats and needed them urgently for an exam, and the customer service representative I dealt with, Akshay, was so kind and helpful. He helped to ensure that my order was dispatched quickly and gave me as much help as he could. I would definitely order from McSport.ie again.

Bought equipment back in October, ran into an issue with one of the adjustable dumbbells, customer support and the lads on the showroom were brilliant, very friendly and helpful, the issue was resolved within hours.

10/10

I can’t speak highly enough about Akshay in Customer Service especially as I’m sure he was bombarded by customers asking about the delay at the docks.
McSport is very lucky to have him as he is a wonderful example of what customer caring should be. Many thanks

Such a disappointing experience. I bought a pair of adjustable dumbbells, 2x slam balls and a few sets of bands off the black Friday deal in November 2024. When I got the equipment, realized that that one of the balls didn't have a weight label on it, the bands were the wrong bands and the adjustmentable dumbbells were not locking in properly.

As soon as I realised the day after i unpacked the equipment, I emailed Mcsport & got no reply for almost 2 weeks. I then gave them a call as I was going to go on holidays for 3 weeks and want to make sure I sorted the order out before I left. When I called, I spoke to a manager who was very nice and said he would fix the order. He mentioned that the dumbbells sometimes need to be reset and encouraged me to reset and try them again.
I returned the bands/ unlabeled slam ball but had to call again as even after attempting to reset the adjustable weights they were not working. At this point I was leaving for 3 weeks in 2 days so I did not have time for someone to come collect them before we left. The same manager said it was not a problem, and to contact him in the new year. The day I got home from holidays I emailed mcsport to ask to move forward with the return process. Again, I was met with no response via email.
At this point I called them to explain the situation & was told by someone new that the manager I was previously speaking to had left the company and that I could not have someone come out to collect the dumbbells as I was previously told was happening.
This whole process has been so disappointing. I spent €250 on these weights for my gym, I run my own studio and have very little time to be back and forth with no email responses, & staff who does not communicate. I was told by a manager before Christmas they would send someone to collect the weights before Christmas just to be told he had left and no one would be collecting them. Such poor customer service, lack of communication and an unprofessional approach to a situation that shouldn't of happened in the first place. Do not order from this company.

Akshay was the customer service representative who dealt with my query. I have to say that he was fantastic. My issue was resolved very quickly and painlessly. Akshay used a perfect balance of friendliness and professionalism. I have made 3 purchases from McSport and have had positive experiences throughout. I’d have no hesitation in recommending them.