Marine Conservation Society Reviews 2

TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Delivery of t-shirts never happened

Ordered two t-shirts for Xmas on the 06/12/25. Wanting to buy presents that also support a fantastic charity. Also bought three t-shirts from wildlife trust. Both companies outsource their t-shirts.to teemill a company that provides t-shirts for many charities. My delivery Days came and went. No sign of any t-shirts. On the 19/12/25 I was refunded for the marine conservation t-shirt no email no explanation for the refund without them trying to remedy the lack of t-shirts. I still haven't received the other three t-shirts from wildlife trust. Really disappointed with the communication and service from teemill as I have been corresponding with them and basically it's Xmas eve and I have no presents for five family members. Not great service.

December 6, 2025
Unprompted review
Marine Conservation Society logo

Reply from Marine Conservation Society

Hi Molly, thank you for your review. We're so sorry you were disappointed with the service you received. Some of our shop items were so popular that stocks were exhausted over the Christmas shopping period, which is why your money was refunded. It's very important to all of us at the Marine Conservation Society that our supporters enjoy shopping with us. If you have any problems with this in future, please do get in touch with us.

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Rated 1 out of 5 stars

No delivery, no comms

Ordered a Christmas jumper on 16th November. Have not received the item (writing this on Boxing Day), and you can only get in touch with them via a contact form. Needless to say, nobody has yet come back to me "within the next working day".
Appalling customer service. Guessing that the money (nearly £40 including delivery) is a write off, I hope it's gone to a good cause at least.
There are other charities out there with far better delivery and customer service. Donate directly to the Marine Conservation Society, and buy your merchandise elsewhere.

November 16, 2024
Unprompted review
Marine Conservation Society logo

Reply from Marine Conservation Society

Hello, we're so sorry we didn't spot this review sooner. Our customer service team always respond as quickly as possible, but the busy Christmas period can mean it takes a little longer to reply. An alternative method of contacting the team is by emailing hello@teemill.com. We want to reassure you that we would never keep a customer's money without delivering the product.

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