I was contacted out of the blue regarding an unpaid final O2 bill of £21, which I had completely forgotten about. While I accept that the missed payment was my mistake, referring such a small... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was made to feel relaxed these people are very understanding don't rush you Ime glad I phoned now no more not answering phone calls or ignoring letters I actually feel better 13
Company replied
This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more
Company replied
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more
Company replied
Company details
Written by the company
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contact info
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, United Kingdom
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3.7
Average
335 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fair and supportive
Very fair and supportive. Very professional approach and friendly manners with view to resolve only.
January 30, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Advertisement
Tha account I thought was closed
As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations agent was polite and cheerful and helped me through the process and I soon had the bill paid. She then advised me to contact my provider as the account was still open and would incur charges again. I had been to my provider on two occasions and was told it was closed, so it’s a trip for tonight.
January 6, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
STOP SENDING LETTERS OUT TO MY HOUSE
STOP SENDING LETTERS OUT TO MY HOUSE! YOU AND TELEFÓNICA 02 UK LTD ARE NOT GETTING A SINGLE PENNY FROM ME!! I OWETHESE CLOWNS NOTHING! STOP WASTING YOUR TIME!! STILL SENDING LETTERS OUT TO MY HOUSE! THANKS! I AM WIPING MY ARSE WITH THEM!
January 17, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please be assured we are here to help. To enable us to provide further assistance, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk to discuss this matter further.
I enjoyed speaking with the staff
I enjoyed speaking with the staff. They were very supportive, helpful, considerate and compassionate people.
They recognised my mental health and spoke with me about it so they could be more understanding and helpful.
January 16, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Although MDR were OK I had no prior…
Although MDR were OK I had no prior information before they contacted me.
January 12, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know that you are happy with our service.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Advertisement
No waiting to speak to someone
No waiting to speak to someone. Spoke with a lovely lady who was very informative. Great first class service.
January 8, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Nothing but harassment
Nothing but harassment.
I have a £400 debt I plan to settle WHEN I can. Yet I get several letters one after another sometimes the same letter sent over and over constant threats. Currently dealing with severe mental health issues but of course Moorcroft don’t care and just want their money. I have filled out the form for an offer of repayment over 20 times and it keeps saying time out error please login again. Not bothering now. It’s not my fault your site has constant errors. I have tried my best despite my health problems. I have emailed to state my terms and what needs to be set up that’s all I’m doing. I can’t phone at the moment. I don’t know what else to do but YOUR company are affecting me more than I can handle. Enough now. 007356377364
January 10, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for sharing your feedback.
While we’re not aware of any current issues with our website, we have passed your comments to our IT team for further investigation.
We have also reached out via email today. If you don't see it in your inbox, please check your junk or spam folders.
We are here to help. Please feel free to call us at 0161 475 2858, email customers@moorgroup.com, or use our live chat at www.MDRL.co.uk.
Great
The staff have been really friendly and a pleasure to deal with whenever I have had to call. Understanding and compassionate of circumstances as well
January 9, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Scammers.
Absolutely appalling communication and harassment from this company. Despite several attempts to contact them regarding a FALSE outstanding balance on a credit card which has been fully paid off prior to them contacting, they keep sending letters. Proof has been provided that the debt has been paid off. There have been several personal attempts over several months to contact them regarding their incessant harassment too, yet they keep sending letters.
To top it all off, they keep sending letters to an old address that wasn’t even registered to the original debt.
I would not trust a disreputable company who lack the clarity and fundamental knowledge to conduct proper due diligence prior to attempting contact with individuals regarding false debt.
It is more than evident that they prey on all and any individuals who have had debts in the past in order to hopefully catch someone innocent enough to indulge their greed.
Disgusting behaviour.
January 7, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Advertisement
Genuinely helpfull
I know they a debt collectors. But one day you may actually want to clean yourself up.
I have hide and moved and ignored for years terrified of what could happen. I answered to them by mistake while I was waiting for someone else to call back.
I wish I could remember who it was with, very polite to be honesy, we had a brief chat and to my surprise he was more focused on not taking too much of me, and basically said that something is better than nothing, he doesnt want me to struggle.
I asked him to call me back, Im sure I told him like 6pm so I could get washed up and sit down.
Final payments done now. You guys can stop sending letter now ✌️
Big thank you for the patience and consideration of your team. Working with you lot made easier to speak with debt collectors. Although Moorcroft is probably one of the better ones, as far as debt collection goes 😅
November 3, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Moorcroft pursued me for an EE debt…
Moorcroft pursued me for an EE debt that had already been paid in full.
I had to formally dispute the account to stop collection activity.
This caused unnecessary stress and time wasted dealing with a non-existent debt.
Debt collection should be based on verified information.
January 6, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for providing further information - we have tried giving you a call today to provide an update but have been unable to get through.
Please be assured we are here to help. While we can't discuss individual cases on this platform, we can confirm that all accounts placed with us are done so in good faith and we always act to achieve a good outcome for our customers.
If a customer believes they may not owe an account, we will investigate and refer back to our client for further information if appropriate.
Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Very good customer service and
Very good customer service and
Very helpful .
January 6, 2026
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Very helpful and understanding very helpful in today's climate
Very helpful and understanding of today's issues, they are not there to push you n in fact I found them quite the opposite, checking regular that I was ok and could afford it, and did I need any assistance
December 23, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Advertisement
Not helpful
Not helpful. Paid my dues yet still taking direct debit, asked for a refund, told I will get a letter advising me I'm in credit and to call and discuss a refund. I've actually just asked for one ! Crap. Keep your eyes on your DD'S.
December 29, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
We can’t discuss individual accounts on this platform, though it’s important to know that all Direct Debit payments are covered by the Direct Debit Guarantee.
This Guarantee protects you if a mistake is ever made - for example, if a payment is taken on the wrong date or for the wrong amount. In those cases, your bank or building society must refund the amount paid immediately.
Please be assured we are here to help. You can contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk should you wish to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd
Myself and my husband are under a debt…
Myself and my husband are under a debt relief order moorcroft know this and they have been spoken to numerous times and also sent proof of the dro but still continuing to hound us via email and letter do you not understand that you are not supposed to be contacting us please will you stop making life stressful knowing you are still bullying us ! I will seek legal advice if it continues as legally you are at risk of being prosecuted if the insolvency company find out you are doing this because you are breaking the law
December 18, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to speak to a member of management today.
We are glad that he was able to offer an explanation why contact took place and to offer you reassurance on the matter as it stands today. It was great to hear you were happy at the outcome of the conversation.
With regards,
Moorcroft Debt Recovery Ltd
Very good. Great.
There very understanding.they make sure all other bills a upto date.
December 15, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Moorcroft is a company that does not…
Moorcroft is a company that does not exercise due diligence with the people it peruses for debts. Moorcroft acts on behalf of fraudsters who make unlawful demands for money without bothering to check if the money was lawfully owed.
December 15, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
Advertisement
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Extremely helpful supportive personnel
Extremely helpful supportive personnel. I was understood. Offered support and alternative solutions. The issue was successfully resolved expertly.
December 8, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Really listened to me and was helpful
Really listened to me and was helpful
December 8, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.