I was contacted out of the blue regarding an unpaid final O2 bill of £21, which I had completely forgotten about. While I accept that the missed payment was my mistake, referring such a small... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was made to feel relaxed these people are very understanding don't rush you Ime glad I phoned now no more not answering phone calls or ignoring letters I actually feel better 13
Company replied
This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more
Company replied
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more
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Company details
Written by the company
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contact info
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, United Kingdom
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3.7
Average
335 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Moorcroft financial
They are extremely difficult and frustrating to deal with . Customer service team is awful.
July 17, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
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Very professional and understanding and…
Very professional and understanding and always prepared to listen and go the extra mile to help in anyway they can
July 11, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
O2 have account that was not due
Moorcroft were very helpful and sorted matters once they understood.
O2 asked them to chase an account that was not due. I explained my two visits to an 02 shop over 5 hours and their own team could not cancel the unused account. O2 would not allow Moorcroft to accept my instruction to offset the amount of another 02 account so Moorcroft responded quickly when I register my complaint. Have since sent me a cheque for £14!
Thank you Moorcroft for helping with this.
July 4, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hello,
You recently spoke to a member of management to discuss your experience with us and our client. On the back of that conversation, we did issue you an email.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
Completely unacceptable!
Moorcrot acted in a completely irresponsible and unreasonable manner. They assumed, without any proper verification, that I still live at a property where I last resided over four years ago. Now they are trying to charge me for an outstanding water bill from Thames Water, and to make matters worse, they reported my name to credit agencies in the UK.
Even after I provided them with the contact details of the current property owner, they have ignored that information entirely and are still demanding that I somehow “prove” that I haven’t lived there in years. That is not only ridiculous, but also unnecessary and completely unfair.
It’s not my responsibility to prove where I don’t live — it’s their duty to properly verify such information before taking such serious and harmful actions like reporting someone to credit bureaus.
This company shows a total lack of professionalism, responsibility, and common sense.
May 31, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
We tried to give you a call today but weren’t able to reach you.
Just so you're aware, the accounts we work on are passed to us in good faith, on the basis that our client has already tried to get in touch and hasn’t yet been able to resolve things.
To help avoid any issues with incorrect water bills, it’s important that the property owner or occupier updates the relevant water company when someone moves in or out. If this isn’t done, a bill could end up being sent to someone who no longer lives there.
Lastly, when we’re working on behalf of another organisation, we don’t make changes to individual credit reports. If you think there may be an error, you’re welcome to speak directly with our client or reach out to one of the three main Credit Reference Agencies for further advice:
- TransUnion Consumer Services Team PO Box 491, Leeds, LS3 1WZ Tel: 0330 024 7579 www.transunion.co.uk
- Equifax Customer Service Centre PO Box 10036, Leicester, LE3 4FS Tel: 0800 014 2955 www.equifax.co.uk
- Experian Consumer Help Service PO Box 8000, Nottingham, NG80 7WF Tel: 0844 481 8000 www.experian.co.uk
If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Useless company
Had set up a payment plan to be paid from my account on the first of the month, first payment went out on due date, then 8 days later had email from them saying that payment had not been recieved and to call or email them for payment to be taken
July 9, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thanks for sharing more information about your experience with Moorcroft. We've tried reaching out to you to provide further assistance but have not received a reply.
Please be assured we are here to help. You can contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
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Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft were incredibly thoughtful…
Moorcroft were incredibly thoughtful and efficient in both their communication and results. Thank you!
May 19, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Debt management with manners
I found myself in debt and my account was handed to Moorcroft to recover. I was very worried about the prospect of a debt collector hounding me but this could not be further from the reality. Stepchange helped, but Moorcroft were very courteous and never put me under pressure once. I got regular statements by post, and I just kept paying what was agreed after my income and expenditure review. On an occasion where I did need to call them, their advisor was really polite and helpful, not in any way judgemental or looking down at me. Obviously they have a job to do and I can't ignore that I have a debt to repay, but they made a horrible personal situation a bit more bearable thank you.
July 1, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Great service as I'm aroad in dubai and…
Great service as I'm aroad in dubai and had my issue resolved
July 3, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
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Allowed someone to use my bank to pay their debt, not refunding my money
At the end of 2023 I notice £400 had left my bank account and been paid to Moorcroft over the course of a few months. I have NO debt with Moorcroft, had not received a letter or any form of correspondence so immediately called them up. I was told on the phone they didn’t have my details on file and were unsure why I’d paid them money so they went away and investigated.
It turned out someone had used my bank details to pay their debt, apparently police were involved but I’d get my £400 back shortly. This was back in Feb 2024. The deadline for receiving my money kept getting pushed back, I was told there was a processing delay and I’d get it end of June last year. It’s now almost 2 years since someone used my bank account and I still don’t have my £400 back.
I even have a case open with the financial ombudsman who are trying to get my money back for me but they have struggled to get in contact with Moorcroft, or get any reply from them.
June 29, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Your review implies that your bank account/card information may have been compromised, with funds sent to us without your prior knowledge or authorisation. If this is the case, please may we advise that you contact your bank to notify them immediately.
If you would like to discuss this matter further with us, then please be assured we are here to help. You can contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk.
With regards,
Moorcroft Debt Recovery Ltd.
Harassing customers
The company is really excessive keep calling everyday. There’s no need! Give customers a chance to respond before harassing them!
The response from the company stated they do not feel my comment accurately reflect the service I have been provided but they failed to mention how they have come to that conclusion….
June 21, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi Gemma,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Retrevement of payment
Your advisor today was open, patient, clear and straight forward with all the company's policies on what was expected of me .....never once was I judged by her for getting into this predicament
June 17, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
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Theives
This company overcharged my account and have sent a letter advising they cant issue a refund. That is MY money, you have zero right to it.
Edit-If you had let the phone ring i may have actually had chance to speak to you- you 'called' twice i had my phone in my hand and it rang for maybe a second, im guessing so this could just be marked as a call was attempted on my account.
I have spoken to your agents twice on live chat, i sent an email four days ago which has been ignored. I will not waste my time trying to call just issue my refund, you have no right to have taken extra.
June 13, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi Leanne,
Thanks for sharing more information about your experience with Moorcroft. We've tried calling you to discuss further but were unable to get through.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Not impressed
Not impressed, a company dealing with finances yet tell lies, been promised and promised and email I need for weeks now and running out of time, have I had it, nope...so call up and go though it all again and another promise of an email, even confirmed my address, alas, no email...shame on you
May 28, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have been unable to get through by phone.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Have dealt with Moorcroft over many…
Have dealt with Moorcroft over many years ,always respectful and willing to listen to your situation and come up with a solution,as long as your are respectful to them .
June 3, 2025
Unprompted review
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This company does everything possible…
This company does everything possible to make your debt problem easy to repay be honest I have personal health issue but explain to staff only happy to help you
June 6, 2025
Unprompted review
Excellent customer service
Excellent customer service
Was offered options
My query’s were sorted out quickly
May 23, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft Are Trying To Solve A Issue I…
Moorcroft Are Trying To Solve A Issue I Have With 02
May 10, 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
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