The reason for the rating is Daniel, our development regional manager. He is responsive and always gets things done. Since he took over he has taken great pride in making sure people are dea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jake Davies, who manages the communal land at Waterhouse Mill has been good to work with. He always listens to any concerns about the maintenance of the communal land and tries to resolve any problem... See more
Company replied
Very fast answer to emails. The points were clarified and allowed me to carry on with my process with no issues. The improvement point is to allow for phone interactions as Meadfleef restricts any c... See more
Company replied
Jake Davis dealt very promptly with an issue with the waste bin on our play area and damage to grass, which we have been asking for in the past with no results. We look forward to seeing the results o... See more
Company replied
Company details
Written by the company
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Contact info
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, United Kingdom
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent, prompt reply
Emailed with an enquiry as recently moved into a property and had never had to pay maintenance fees before.
Mandy replied and explained everything.
Thank you Mandy. Excellent service.
April 14, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Suzanne
Thank you so much for leaving such a great review.
We will make sure that your comments are passed onto Mandy, who will be thrilled with your feedback, so thank you so much!
Take Care
The Meadfleet Team
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Prompt and proactive communication on a…
Prompt and proactive communication on a difficult conveyancing brief overcoming the same by Sarah Cremins !
April 9, 2026
Reply from Meadfleet Ltd
Hi Michael
Thank your for taking the time to leave a review for us.
Sarah will be really grateful for your feedback and support, which is really great to hear!
Take Care
The Meadfleet Team
Helpful and attentive
Samantha was so helpful and attentive helping address my concerns. Through discussions with Meadfleet, we managed to find a solution, so thank you.
March 26, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Scott
Thank you so much for taking the time to leave a review for us today.
Your feedback will be really appreciated by Samantha and the Teams here at Meadfleet.
Take Care
The Meadfleet Team
Excellent Service and Proactive…
I recently raised concerns regarding the standard of ground maintenance on our development, and I wanted to highlight the excellent response I received from Jake Davies, Regional Manager at Meadfleet.
Jake was quick to respond, took the time to properly review the situation, and came back with a clear, practical plan to improve the area. His approach was proactive, solution-focused, and reassuring from the outset.
What stood out most was his willingness to take ownership of the issue and act on it without delay. The proposed improvements show a genuine commitment to maintaining a high standard and enhancing the overall appearance of the development.
It’s refreshing to deal with someone who communicates clearly and follows through with action.
A very positive experience, thank you Jake
April 7, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Peter
Thank you so much for such a great review for Jake, your Regional Manager.
Jake takes immense pride in the work that he does, and is always ready and happy to listen to suggestions and queries that our customers raise.
He will really appreciate your feedback, so thank you once again.
Take Care
The Meadfleet Team
Mandy was so helpful and kind with our…
Mandy was so helpful and kind with our request. We really appreciate all the help from her and her patience
March 31, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Rowan
Thank you so much for your review of the service that you received from Mandy today.
We will ensure that your great comments are passed onto her , which she will really appreciate!
Thank you once again.
Take Care
The Meadfleet Team
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Avoid this company at all cost
Avoid this company at all cost. They charge a ridiculous amount of money on top of the agreed fees under an “overhead” category which is not broken down so there is no transparency. They do not properly look after the estates they supposed to manage. They left thistle to grow taller than a grown man in Banbury and refused to do anything despite the complaints. It’s also practically impossible to get rid of them due to the contract terms. Do NOT use this company if you can avoid it.
March 30, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Nina
Thank you for your review, although we are disappointed to know that you are unhappy with the service that you have received.
Whilst we understand your frustration, Meadfleet have been actively seeking to engage with the Developer, Bloor Homes to address the issue of this area.
To clarify, the soil used during the installation of the area by the developer is contaminated with thistle and ragwort seed; a stockpile of similarly contaminated soil still remains immediately adjacent to the affected area and is the responsibility of the developer; following the handover of the development to Meadfleet to maintain, and completion of works to remediate areas, the developer carried out additional groundworks, using heavy machinery without our knowledge or consultation. These areas were then not appropriately reinstated, leaving disturbed bare soil which has allowed aggressive weed colonisation to establish.
We have informed the developer that if this matter is not addressed fully, this will continue to reoccur across all affected areas and we have also informed them that we do not think it is appropriate for residents to bear the costs of rectifying this issue.
We have requested a dialogue with the developer on this matter and we are currently still awaiting a response.
Please be assured that we are working hard to try to address this problem and will continue to do so.
Take Care
The Meadfleet Team
Big thank you to Francina Boulter
Francina Boulter looked after our matter she was very swift coming back to me and providing all necessary information.
March 27, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Angela
Thank you so much for your review, it is great to hear that you were happy with the service that was provided to you by Francina in our Legal Team.
We will ensure that your comments are passed onto her, and she will really appreciate it that you took the time to leave your feedback today.
Take Care
The Meadfleet Team
Quick and informative responses
Quick and informative responses. Very helpful and human service.
March 23, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Donna
Thank you so much for taking the time to leave us a review today.
All the teams here at Meadfleet really appreciate your feedback and it is really appreciated.
Take Care
The Meadfleet Team
Great service
Great service. Willing to help and support customer.
Demonstrated caring for their customers in my interactions with customer service
March 25, 2026
Reply from Meadfleet Ltd
Hi Richard
Thank you for your review and it is great to hear that you were really happy with the service that you were provided.
We will make sure your feedback is passed onto the Teams here at Meadfleet.
Take Care
The Meadfleet Team
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Estate always looks great
Estate always looks great, Meadfleet charges, while they have risen over the years, it is broadly in line with other service costs. Billing process was simple, and helpful Mandy responded promptly to acknowledge receipt.
March 25, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Diana
Thank you for your review, it is great to hear that you are happy with the service that you receive from Meadfleet.
We will pass on your great feedback to Mandy who will really appreciate it that you took the time to leave a review today.
Take Care
The Meadfleet Team
Very good gardeners
Thank you to the gardeners who have made a good job trimming. Of our entrance to our 4 houses. Very polite and helpful . Very pleased .
March 23, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Rosie
Thank you so much for taking the time to leave a review for us today, your support and feedback is really appreciated.
Take Care
The Meadfleet Team
Very difficult to make payment on your…
Very difficult to make payment on your voice system can’t speak to a human being entered reference number many times and the machine kept not recognising it,
March 18, 2026
Reply from Meadfleet Ltd
Hi Zafar
Thank you for your review and we are sorry that you had problems making payment.
However, we understand that you contacted our Accounts Team on the 19th March, who gave you all the ways in which payment can be made and we are pleased see that this was successful for you and your payment was received on 19th March and was applied to your account.
Should you ever need to speak to one of the Teams here at Meadfleet, please do not hesitate to contact our Customer Care or Accounts Team, with your contact telephone number and they will be happy to call you back. They can be reached on customercare@meadfleet.co.uk and Creditcontrol@meadfleet.co.uk
Take Care
The Meadfleet Team
Mandy from Meadfleet was super helpful.
Dealt with Mandy from Meadfleet when my mum recently moved. Quick responses and very helpful. Thank you. Michelle on behalf of my mum, Sheila
March 16, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Michelle
Thank you for your review for Mandy.
It is great to hear that you were happy with the service that she provided for you and she will really appreciate it that you took the time to leave her a review.
Many thanks once again and take care
The Meadfleet Team
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Great experience working with Meadfleet…
Great experience working with Meadfleet on a recent property transaction where they acted as the management company. Francina Boulter was the case handler who supported me throughout, and she was consistently responsive, attentive, and professional.
All information provided was clear and accurate, and I never had to follow up or ask twice for clarification. Her efficiency and attention to detail really helped keep the process running smoothly. I’d be very happy to work with her again and would recommend both Francina and Meadfleet.
March 16, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Nimeshan
Thank you so much for taking the time to leave a review of the service provided to you by Francina in our Legal Team.
It is great to hear your recommendation for both Francina and Meadfleet and we will ensure that your comments are passed to Francina and all the Teams here at Meadfleet.
Thank you for your continued support.
Take Care
The Meadfleet Team
Francina Boulter very helpful
Francina Boulter provided a quick, helpful and concise update and then full response to my correspondence and was able to deal with matters most efficiently.
March 16, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Steve
Thank you for your review of the service that was provided to you by Francina in our Legal Team.
It is great to hear that you were so pleased with everything and we will ensure that your comments are passed on to Francina, who will really appreciate your feedback.
Thank you for your support.
Take Care
The Meadfleet Team
Needed some invoice information
Needed some invoice information, spoke to Mandy and she could not have been more helpful, a true professional with a great attitude towards customers,
Thank you
March 16, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Richard
Thank you for taking the time to leave a review of the service that was provided to you by Mandy in our Accounts Team.
We will ensure that your feedback is passed to Mandy, who will really appreciate your comments and your support.
Take Care
The Meadfleet Team
Regional Manager Support
Excellent communication from the whole Meadfleet team. Customer Care promptly passed my message on to the Regional Manager Aaron who then acknowledged the situation, asked questions to ensure they were prepared for the site visit to ensure it was successful and then followed up to update me on the situation. Really impressed and grateful for such a positive experience. Thank you
March 16, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Amy
Thank you so much for leaving us such a great review!
We are so glad that you were happy with the service that was supplied to you by our Customer Care Team and your Regional Manager Aaron. We will ensure that your great comments are passed onto them.
Thank you so much for your continued support.
Take Care
The Meadfleet Team
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Had an issue with lamp lighting on…
Had an issue with lamp lighting on Foxglove Meadows in Bettws Newport. Had conversations with Shaun Larder who I have to say was extremely helpful. He resolved the matter efficiently and I’m grateful to him for his swift reaction to my concerns. Well done Shaun and many thanks.
Paul Lewis
March 3, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi P Lewis
Thank you so much for taking the time to leave a review of the service that was provided to you by Shaun,
It is great to hear that you were happy with the service that was provided to you and we all really appreciate your support. We will ensure that your comments are passed through to Shaun, who will be thrilled!
Take Care
The Meadfleet Team
Brilliant Customer Service
I contacted Meadfleet regarding some invoices and a potential overpayment on my account. Mandy immediately took ownership of the issue, gathered all the relevant details, and provided a clear, detailed breakdown of the balance and payments made.
It turned out I was in credit, and Mandy promptly arranged for a refund cheque without any haggling or pushback.
It was genuinely refreshing to have such a straightforward, stress-free experience when dealing with a customer care team. Credit to Meadfleet for clearly valuing customer service — and a big thank you to Mandy for her excellent support!
March 2, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Patrick
Thank you so much for leaving such a lovely review for Mandy in our Accounts Team.
It is really great to hear that you were happy with the service the was provided to you. We will ensure that your comments are passed onto Mandy and all the Team here at Meadfleet.
We are always happy to assist, so please do not hesitate to get in touch should you require assistance at any time.
Take Care
The Meadfleet Team
Invoices explained by Mandy
I recently got confused with my invoices and couldn’t figure out why. Fortunately, after emailing, a very helpful customer service assistant answered my various emails. Mandy took the time to explain the invoices swiftly and helped me understand how much I’d overpaid & how it would be refunded.
February 26, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Anita
Thank you for your review and it is really great to hear that you were happy with the service provided to you by Mandy.
Our Teams are always happy to assist our customers, so don't hesitate to contact us should you require any assistance or information.
We will make sure that your support and appreciation is passed on.
Take Care
The Meadfleet Team
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