Customer comes last. Beware.
The process for scheduling the work to remove our tree was painful. Yoda insisted we weren’t in a conservation area so would not submit the necessary permit. He even sent us a map to prove his point, but it clearly showed we were in a conservation area. He eventually submitted an obviously rushed version as his request stated, “Tree has become top lager for the garden and no viable option to reduce.”
Once the work was scheduled, we managed to secure parking for his vehicles asking the neighbours to leave the road clear and laying out cones. We waited outside for his scheduled arrival at 9 am to ensure that the road remained clear. No sign. 10 am. No sign. We called. No answer. We texted. No answer. Emailed. No answer. He eventually emailed at 12:30 pm citing staffing issues. We did not receive another proposed date for the work until four days later. By that time, we had lost faith decided to hire a different contractor. We informed Yoda we would no longer need his services.
Yoda came to our house and abused us saying we had breached our contract with him. He threatened to go to the council and have our permit rescinded. He told us he would bill us for his time submitting the permit. We heard nothing until three weeks later when we received an invoice for £192 for his work on the permit. You can draw your own conclusions about what that says about his hourly rate.