Mountain Equipment Company Reviews 

In 2020, now called "Mountain Equipment Company" announced that they would sell to a private investment firm in the US as they had debt issues. The thing is that it was, at the time, a COOP and the members, who absolutely loved that company for, obvious reasons at that time, created an initiative to pay for the debt in order to avoid the privatization of the COOP, which they simply ignored… 🤦‍♀️

For me, this is enough to blacklist that no longer "COOP", now "Company" forever… If I could give 0 star just for that single reason, I would do it.

Just talked to Dave in customer service and wow!
I ordered an e-gift card in February and I never received the email with it.
The whole conversation Dave kept re-phrasing my words so that there the whole thing was my fault, like there was something wrong with my email and that I had lost it. He even insinuated that I was trying to scam another gift card.
Way to be accountable and treat your customers like they are people.
After getting off the phone I realized that he hadn't even apologized for the error.
I realize that Dave isn't responsible for the screw up but really?!? Have some pride, accountability and respect. Last time I spend money at this store.

Since MEC sold to Kingswood capital, it pretty much sucks is all departments! Customer service is absolutely horrific, most employees are completely incompetent and can't answer questions in their own department. Their team is clearly not on the same page. One person told me I could absolutely return an item, I drove all the way to the store to hear from another person that this is not possible. They cancelled gear swap which was the best site ever. I am clearly upset with the obvious lack of quality from this company. It used to be one of my favorite stores. Now it's one of my least favourite.

I placed an order online yesterday (21 April 2022) MEC canceled the order within a few hours without explanation. I know it wasn't my credit card since I used it twice after that. I have contact MEC twice still no explanation as to the cancellation and they are EXTEMELY difficult to contact directly - I take this as MEC no longer wants online business - time to take my business elsewhere - very frustrating.

As with many other reviews here, I returned a jacket that I ordered online, as it was too small. I decided to pay the $11.00 return shipping fee rather than spend time and gas to drive into Victoria. Well, that was a mistake; I brought the jacket to the post office and the tracking number showed they received the jacket the very next day. A week later and no refund to my credit card (which was charged immediately after I made my online purchase); I called customer service to ask how long my refund would take and was told 4-5 weeks!! Apparently they are still processing refunds from Christmas (I call bs). If I would have known it would take that long I would have gone to the store in person.
Sorry MEC, you've lost my business.

I have been at the MEC Store in Kelowna several times. The service is horrible!!! I was trying to purchase hiking shoes and I was told quote "Can't you see we are busy". I waited for over 15 minutes over a couple different visits and did not get help. I went to Sport Chek and the store was twice as busy and was helped immediately. I will not support this location.

I bought a travel bag with lifetime warranty… when I brought it in a few years later, I was told lifetime warranty is 3-4 years! It doesn’t make sense and is a bit comical! It’s my last purchase with MEC after the horrible customer service received!

Rural customers beware! I decided to use the mail in return process for the return of an order to avoid driving 3 hours round trip on icy roads to the nearest city to return in person. I was willing to suck up the flat rate ship back fee as it was cheaper than gas and parking. What I did not know was that they have no tracking process on the status of your return other than the confirmation that Canada Post delivred the return to MEC. After about a week or so upon their receipt of the treturn I follwed to see what was happening, no only could they not tell me the status of the return but I was told it would take 6 weeks and that I should just have faith that they will not lose my parcel. I am now having to pay credit card interest on the orignal purchase while I wait for the refund on my credit card.

The MEC on 111 east 2nd Ave Vancouver is by far the worst sports store ever in Great Vancouver area. Not one of them but the one and only horrible store ever. We’ve been MEC customers for decades.

Not to mention you have to pay 2.85/hr for parking (no less than an hour parking option) but the store staff and the security people follow you everywhere including underground parking, not to provide service to you but to keep an eye on you. They keep certain distance but it’s very obvious they are following you. They are very bad at hiding. I work in a school and usually go there shopping after work. I mean I don’t dress up like a person from a shelter. We usually buy at least $300-1000 worth of merchandise at a time…they did better service job when they were on W Broadways. Every since they move to this location service became surveillance.

Geez can’t even spend some time shopping peacefully. Just leave me ALONE😒

We will never go back to this store, EVER. Take your money elsewhere.
Don’t go to MEC.

If I could choose ZERO star I would have 👎👎👎👎👎

Don't order from this company as if you have to return anything it will take up to 6 weeks from the time they receive it before you will see your fund back. They have no problem charging your Credit card right away but take their time about return you money.

I went to vist our local store and was confronted by the staff at the door. I had a shield on but was told it was not acceptible. I was told that a bandana, or my t-shirt was acceptable if I did not want to wear a paper mask for health reasons. I came face to face with Medical Discrimination. WOW.

When MEC were a Canadian company, they were outstanding. Service and quality were unquestioned.

Now that MEC is owned by a US holding company they are horrible.
It just took me 6+ weeks to receive a refund for an item I bought online. And I had to pay $11 to return it. I only received the refund because I became the 'squeaky wheel' Otherwise I assume I would still be waiting for my money.

Went to MEC in Calgary today. I was all the way up stairs and though the entire store. Then someone comes up to me with a box of masks. I said I have a medical exception. He said, we don’t accept them, you will have to shop online. I said no thanks, I will spend my money else where. I crossed the street and went into Atmosphere. I had great service, nobody asked me to wear a mask and I spent $300. Not sure why business continue to harass their customers. The store was not busy, very easy to social distance. Anyway, I will not be shopping there again.

Do not order online from MEC. They make you pay return shipping and charged me $13 to return my item to their inventory.

I tried to return a $184 pair of Fjallraven pants (I wanted one size larger). I followed an arduous e-mail, filled out all the paperwork and paid $17 to return the pants to Richmond at the request of their customer service and no response. I followed up 10 days later, no response. I’m out $200 + and no pants.

When I initially joined, I was told that I can only purchase from this store if I had a membership. Sure, its was only $5, but was told that this was to keep prices down in the store. I was pleased with the selection and enjoyed shopping there for a while. But recently, I started visiting again. The store had gone from affordable to completely over priced. What happened to the purpose of the membership. I litterally could not believe how much they were charging, when I can go elsewhere at 20% lower. This store lost its way, and will most likely never shop there again. Its out of my price range anyway.

I have been a longtime MEC customer. Attended North York store on 14 Oct 2021. Not one staff member acknowledged my presence. When asked they stated it was not their area. Most turned away when being approached. I knew what I wanted but needed to size several items. Was intending on spending quite a bit of money on footwear and a gravel bike. Left without purchasing anything. Other customers were approaching me as they were not getting assistance either. Quite disappointing.

I was a good customer for decades. Now I am changing for a better Sporting Goods store which respect customers. . Customer service agents and supervisor need a serious coaching. M.E.C. is hardly honouring their Solid Rock Warranty! Be aware when doing purchases

I've paid for my order , 5 days later they sent me email that said this item it's not available ,sorry for that .

This spam fake company deserve bad real feedback

Order Number:12483856-000 Received: 21/08/25

I placed a few orders with MEC over the last 3 months. The first one was for clothing. Majority of my order was great, good quality. One article was damaged. I called and talked to customer service. They emailed me a return postage slip and this part of the process went smoothly. My One star review is for the slow processing time of the refund. Don’t lose your tracking info, nowhere in your account does it show that your refund is being processed and even though they supplied the return slip they knew nothing about it. At 6 weeks and a few calls later I finally received my refund.

My second order and probably my last, was placed 5 days ago and it still has not been shipped. I was informed that it might be shipped early next week. Most companies ship within a few days. Time to speed up your refund & shipping MEC.