Medequip UK Reviews 330

They called to book planned maintenance of a piece of equipment. On the day, they texted a 4 hour window when a technician would arrive. No show. I call. Twice. They bluster. They send me a text saying the guy was en route. No show. So a whole day wasted. Liars and incompetents. Avoid if possible.

What a horrible company -hope i never have to deal with them again.
Don't want to go into details because it is too hurtful - but you will understand the reason once you deal with them yourself.
Basically they are insensitive and what they tell you cannot be trusted.

Absolute shower of incompetence. I see my family have suffered the same lack of empathy extended to other grieving families. After the loss of my dad, they had arranged to pick up the hospital bed and other equipment between 10am and 2pm. No one turned up. The presence of the empty bed is very distressing to my mum who has Alzheimers. I called to find out what was happening to be told someone had called 15 minute prior and got no answer. There were 4 of us waiting in my mums flat all day, the front intercom button has a very loud buzzer, it never went off its in full working order. I was told they had a photo of the front door to prove they had been, at this point I felt accused of lying! I had been in a room over looking the road outside and no van arrived or person came to the door. Nor did I receive a call which should have happened had they not been able to get a response. Then told he couldn't turn around and come back and had phone hung up on me. Now have to ho through waiting process a second time when I have a funeral to plan. Absolute shower of incompetent sh1t!

In my experience, Medequip find themselves often in a difficult position, between getting the authority to supply equipment, authorised by the NHS, and their end customer who are often irritated that it has not arrived yet.
Only yesterday they supplied something to raise a divan bed but it was incorrect. This was not their fault as it had been wrongly specified by the NHS even though an adequate description had been given to them. This being the case their customer service person ( Antonia) could not have been more helpful in getting in touch with the NHS and reorganising the delivery.

I care for my wife who has mobility problems. She has had an electrically operated chair for many years. A couple of weeks ago this company came to service it. He found some problems with it but my wife could still use it. Then we had a phone call to say they would collect it which they did. We assumed they would send a replacement but they never did. They say that they are waiting for Kent County Council to authorise a new chair, but KCC insist that Medequip never told them the chair had been removed. This means that my wife has no chair to use and has to lie in bed all the time. This is an appalling way to treat a vulnerable disabled person. They seem very unhelpful. I would advise you to steer clear of them.

I would also give zero stars if i could. Soon after a hospital bed was delivered to my 94 year old father it developed a serious fault which meant risk of my dad falling out of bed. Rang Medequip who sent a technician out very promptly but as he could not repair it he informed us that he would arrange a replacement. The bed would be delivered 9am on Monday morning as they don't work weekends. Contacted them Monday as no bed had arrived to be told they had no record of a technician ever visiting my dad and asked if I'd called the right company! I requested an escalation. Tuesday morning I received a call to be told that they had tracked down the technician who attended who had informed them that no bed was ordered as the one my father has is fit for purpose! I have requested another repair appointment, lets see if this one goes any different. One of us is lying and its not us

I'll start with something positive! Lovely ladies to make arrangements with and great guys that do the delivery/assembly...however, I have no idea how Medequip keep any staff at all, let alone helpful ones!!! The whole system is absolutely rubbish. People have lives, jobs etc. and cannot spend so long just hanging around on the off chance that the delivery driver will arrive. I was fortunate in the circumstances of my bed collection, but can imagine trying to deal with this at a challenging time would be just too much. The system needs a complete overhaul.

If I could give zero stars I would.
Appalled by the attitude of this company towards collecting the medical equipment from my dad’s house after he passed away. I was given a 4 hour timeslot, I advised I couldn’t wait in that long plus I didn’t want to stay waiting in the house my dad died in, they would not give me a call when the driver was near and when I got to my dads I was told by someone who was there that the van had turned up decided they couldn’t park and just left.
The lack of empathy and communication is shocking.
I would say that medequip connect were good, they did call me when they were nearby and the driver was very helpful with telling me how to disconnect the care line. So I don’t understand how one company can call and one cannot.

First of all they never gave me any notice bar 12 minutes to tell me about the delivery which was useless as we live over 45 minutes away from my mum's house.

We were told that we could have a pm delivery and to phone back at 930 this morning to give me more details i did this only to be told the delivery was between 9 and 11 this morning and I couldn't get there in time.

Brandon delivered hospital style bed, set it all up & showed us how to safely and correctly use the remote control. He was very cheerful, polite & friendly. Definitely a credit to the medequip company, and that's why I gave the 5 stars, if you could give more I would have done.

Toxic culture, poor management, and lack of support for employees.

The company’s internal communication is poor, grievances are ignored, and the culture feels punitive rather than supportive. Staff wellbeing does not appear to be a priority, and there is little respect for established employment law protections.

I cannot recommend Medequip as an employer. If you value a respectful, supportive, and law-abiding workplace, I would strongly advise looking elsewhere.

Driver dropped of my over bed table never corrected the wright hight for me i am 74years old when i checked it had food crumbs on table i am waiting for them to give me a day to pick it up.
I will buy a new table and will not have anything from them they are cowboy outfit why is NHS waisting tax payers money back street traders.

Yet 3 weeks later tell lies that they have been to my small one bedroom property I'm grieving and sleeping on settee they don't give no thought to the person trying to return items and I'm at my wits end now don't use mediquip unless you wanna waste everyday waiting

Really poor customer service.
Received a text earlier today to say that the bed my Mum had, would be collected between 09:30 and 13:30 today.
Sat around my Mum's from 09:15. No updates received throughout the morning.
Called the Customer Service team around 13:15 asking for an update, to be told, the technician must be stuck in traffic and the driver has another 2 x appointments before me. I said it would have been appreciated if someone from Medequip had given me an update, rather than me chase them.
I asked to speak to the Manager, who returned my call @ 14:00 to say that I was next on the list.
Providing good customer service is paramount for any respectable business to be successful, surely.

The man that came out was very rude

Must surely be the worst company going, they never meet there delivery deadlines if they come at all when they arranged to. They have no regard for the vulnerable people they are supposed to help. Been let down by them on numerous occasions I am shocked as to why local NHS healthcare trusts use them. If possible try and find a company that wants and values the welfare of the people they are supposed to serve, in my case a 87 year old bedridden mother.

If you could give zero stars I would.

Waiting three weeks for bed to be collected. Five weeks total.

Bed never used. Woman said to me no pick ups for at least 2 weeks. I told her Im dumping the bed & her reply was to go ahead & dump it as they have no record of who has what!

NHS seriously want this business dealing with this? Crazy.

Booking for collection of bed and numerous items, waited 2 weeks time slot cancelled, this company must get a grip on collecting items in a timely manner, my 89 year old mother is sat staring at this lot after losing her husband very distressing, the only thing they got right was delivery was on time, you cannot run a business in this manner and causing undo stress to members of the public who are already at there lowest PBK

Leaving a bed in a bereaved persons lounge for 9 days is totally unacceptable. Then they turn up with no contact at all from office. Lucky I was in. Ladies on phone most unhelpful and unsympathetic.
Delivery and collection drivers it would appear are just as frustrated as us public, although were very pleasant.
Overall, awful company!

I needed my late fathers bed & other equipment collecting. My 4 hour time slot came and went. Many calls to Medequip - fobbed off, lied to, no empathy- told next on list etc. 10 hours spent waiting with no communication. Had to leave at 8.30pm as I do not live in the same county. Told to call in morning by the out of hours staff as managers would be available- no joy. Their system said no room on van the next day- which I was not told! No text, call etc. Warwickshire Council need to rethink this contact - previous providers far superior.