Medical Travel Shield Reviews 

I am so glad I took out insurance with this company. I had to have revision surgery and I contacted them - Heather was assigned to my case and she has made the whole process so simple, she has been an absolute delight to deal with.

Professional throughout and helped me out with anything I needed to do and gave direction.

It took the stress out of returning for surgery knowing that I was covered for the return trip.

I would not hesitate to use this company again as its been "refreshing" to deal with an insurance company who just put barriers in the way.

Highly recommended and if Heather deals with your case then that is a bonus!!!!

I give medical travel shield 5 stars, I had to go back to Turkey to have an implant changed before my next treatment was due, I was worried as this would be more money on flights when I friend said check your medical insurance you had when you went the first time, I looked and was covered for a return visit, so did all the forms etc at very short notice, a day and a half and Laura was amazing very helpful and got everything done in time for me and I was paid out within days !!! Thank you

laura from medical travel shield was very helpful with my claim. I received all my money back from my unexpected procedure minus my excess and it was very straight forward.

Thanks laura!

I wanted to recognise the exceptional service I received from Stephanie King.
I was having a particularly difficult day after being rushed to A&E and, unfortunately, I was outside the contractual time window for my request. I fully understood that my request could have been declined.
Instead, Stephanie handled the situation with professionalism, empathy, and respect. She clearly explained the position, politely requested evidence, and took the time to genuinely consider my circumstances rather than simply dismissing the request.
What impressed me most was her kindness and understanding. She balanced policy with compassion and made me feel valued and heard throughout the process.
Stephanie's professionalism, efficiency, and genuine care turned an already stressful day into a much more positive experience. She is a real credit to her organisation, and I hope she receives the recognition she deserves.
Thank you, Stephanie, for your outstanding support and for reminding me that great customer service still exists.

I had a great experience. With medical shield, Maureen and heather were a great help for me. I will be using tgem again for my trip in October

Was reassuring having the insurance behind my surgery

I was fortunate to not need to claim on this insurance, but the peace of mind it brought was worth it, fair price, easy to navigate my account online had i needed to claim, would recommend and have done

The lady I spoke to on the phone was so helpful and advised me on the best insurance to take out. I think it's a really good insurance to have when travelling abroad for cosmetic surgery, it's just peace of mind and a great insurance to have. I would recommend this company highly

5 Star ⭐️ Service

Service was good

very smooth and professional . The lady i spoke to was very helpful

I felt in safe hands both at the Ekol hospital and knowing i had medical sheild thier should anything not go so well . But luckly all went smoothly

Easy to apply for cover, quick, straight forward process providing a good level of cover for a reasonable price.

Very easy navigating the site.
Very good value for more than adequate insurance requirements
Will use again

Don’t bother. I’d highly recommend finding an alternative insurer. These are just your typical money grabbing scammers.

So easy and honest

Great price easy to purchase and I’ve had friends who have had to claim through the insurance and was easy to do and very helpful luckily for me I have not had to make a claim but I highly recommend this company

Amazing experience! Super fast reply’s, communication is great. No complaints from me, you have a made my experience very positive! Thank you again!

I used this company last week whilst going to Turkey for dental treatment. Unfortunately I had to start a claim as I need to return this week & sort a problem with a possible bruised or compressed nerve in lower gum. Far too many hoops to jump through, especially when asking for about 5 different pieces of information concerning the original treatment. I asked my dental clinic to pass them on, but so far they have not. I started the claim on the Monday morning & was ready to book flights for Tuesday morning & return Friday. Time is very important for this type of re-treatment. However they tell you, you will NOT be covered until they receive all that information & then authorise you to go. The form also asks how much your claiming etc, which nobody knows till they have travelled. Clinic is covering hotel & treatment. I've had to go ahead and book flights anyway. All I would have been claiming is approx £300 for return flights & they would have paid £50pd whilst staying (3 days) so about £450 then they deduct £250. They also ask you to take out new Insurance for this unexpected trip. What a rip off, I will be making a complaint to the FSA when I get back. Wish I had just used the insurance the clinic offered, but due to pre-existing medical conditions, I thought best to get my own. If going for dental treatment abroad, let your clinic sort it, they can then handle the correspondence.

Easy to use , didn’t need to claim everything went great