Darrell F was very helpful in assisting me with navigating the many choices for sit to stand lifts available. I purchased the Protekt STS500 compact Sit-to-Stand lift. It was delivered within a week... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Working with Christine was a most pleasant experience. I was going to "shop around" for comparison. However, Christine was very courteous, patient, product knowledgeable, and professional. This made... See more
Company replied
this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more
Company replied
The representative was able to give us a quote with our discount in a very timely manner.She explained the limited warranty on electrical parts that was easy to understand.I appreciate the promptness... See more
Company replied
Company details
- #10 of 17 best companies in Mobility Equipment Supplier
- #5 of 7 best companies in Disability Equipment Supplier
- #7 of 10 best companies in Hospital Equipment and Supplies Store
- #25 of 36 best companies in Medical Equipment Supplier
- #5 of 8 best companies in Motor Scooter Dealer
- #3 of 6 best companies in Wheelchair Store
Written by the company
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the company
Contact info
10780 Reading Road, 45241, Cincinnati, United States
- 888-260-4430
- helpdesk@medmart.com
- www.medmartonline.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service. Quick response and good, practical advice.
June 18, 2026
Reply from Med Mart
Thank you for your feedback, we truly appreciate it!
Well done for expert recommendations
Well done for expert recommendations. Polite, honest, patient with buyer, considerations.
June 26, 2026
Reply from Med Mart
Thank you for the kind words, we are so happy we could help find the right product.
Got only part of the wheel chair cost…
Got only part of the wheel chair cost $3000 have to put it together no communication on when frame will arrive or how chair arrives.
June 3, 2026
Reply from Med Mart
Thank you for your feedback, we sent an email update on 6/26, we will provide further updates such as tracking ASAP. Thank you for your patience, and please reach out if we can help in the meantime.
Stacy was very knowledgeable
Stacy was very knowledgeable, very helpful. She made a hard time in our life easier.
June 25, 2026
Reply from Med Mart
Thank you for your positive feedback on Stacy. She is a valued member of our team, her compassion and knowledge are a wonderful combination.
Great job Sean
Sean was extremely helpful in guiding us on our purchase of IBIS. He thoroughly researched with Toyota to determine the compatibility of IBIS with our 2026 Toyota Tndra.
June 25, 2026
Reply from Med Mart
Thank you for your positive feedback on Sean. He goes above and beyond for all of his customers. Please let us know if we can be of further assistance.
your site made it easy to place an order
June 25, 2026
Reply from Med Mart
We are so glad the purchasing experience was easy, thank you for your feedback!
Reply from Med Mart
Our records indicate the product shipped on 6/26, we hope once your product arrives you will reconsider your review. Please let us know if we can be of further assistance.
The person I worked with met all my expectations
The person I worked with was friendly helpful and professional. She knew the product line and answered my questions honestly displaying a knowledge of the product. Very good customer service! My product was shipped on time and I received it promptly.
June 15, 2026
Reply from Med Mart
Thank you for sharing your positive experience, we truly appreciate it!
Wonderful representative !!
Wonderful representative !!! He knew what I wanted and what I needed 😁Great personality and a pleasure to talk to him !! He gave me the best bang for my buck.
Thank You Daryl for everything 😁
June 23, 2026
Reply from Med Mart
Thank you for your positive feedback on Daryl. He is a valued member of our team, his compassion and knowledge are a wonderful combination.
Daryl was extremely helpful
Daryl was extremely helpful. Answered all my questions. Helped me through buying a mobility scooter for my brother. Thank you!
June 22, 2026
Reply from Med Mart
Thank you for sharing your experience, we are so glad it went smooth. Please let us know if we can be of further assistance.
The only complaint is the 25%…
The only complaint is the 25% restocking charge. That is way over priced.
June 11, 2026
Reply from Med Mart
Thank you for sharing your feedback. Please let us know if we can assist in the future.
The woman we spoke with was very kind…
The woman we spoke with was very kind and helpful. I don’t remember her name. For that I’m sorry because she was so knowledgeable and ready to answer my questions. She made the order process very simple. I appreciate her assistance!
June 22, 2026
Reply from Med Mart
We strive for a smooth ordering process on each order, we are so glad we met that expectation. Please let us know if we can be of further assistance.
I’m disappointed that as a first time…
I’m disappointed that as a first time customer it didn’t accept my coupon code “welcome12” for the 12%discount at checkout. That’s all I know about my shopping experience so far.
June 20, 2026
Reply from Med Mart
We are a phone call away when things like this happen.
Med Mart had what I needed ...
Med Mart had what I needed to bring my husband home from a month in hospital and rehab. We are both living on Social Security and small savings so money is tight at times- I'm not complaining- we are more fortunate than so many other elderly people. I was lucky to find your website and to be offered a chance to pay over time. The products arrived yesterday and I am pleased with them and I'm sure hubby will be also. Thank you !
June 14, 2026
Reply from Med Mart
Thank you for your feedback and I am so glad you are satisfied with your purchase. Please let us know if we can be of further assistance.
I did everything online very seamless
May 28, 2026
Reply from Med Mart
Wonderful-thank you for your business and review!
Was told at the time of order that it…
Was told at the time of order that it would ship out next week. 3 weeks later was told it should ship within 2 more weeks. Don’t order if you have a timeline to complete project.
June 3, 2026
Reply from Med Mart
We understand how important the products we sell are and sincerely apologize this item is to ship later than anticipated. I see we gave an update via email on 6/9, and things are still on that track. Please reach out if needed and we appreciate your patience.
I was amazed that how helpful your whole team was in helping me purchase the Sit stand Lift I needed to help my wife at home. Thank all of you
I was amaze, it was late right before you closed for the evening. I talked the help desk I got a quote for a Protekt® STS500 Compact Sit-to-Stand Lift
SKU: 34500-COM-30669SA.I Had trouble with my password after I had paid for it to get in to my account. I believe Kristan was who I talked with. Got everything straighten out. Got a message it had shipped on Monday morning and it is sitting in my living room at 12:00 Thursday. I could not be more happier. What a Great team you have. I will be getting all my items from you.?Thank your whole team for me. I talked with at least 3 different team members. Great Job
June 14, 2026
Reply from Med Mart
Thank you for your review and business, we truly appreciate it.
Quick and knowledgable help
June 18, 2026
Reply from Med Mart
We pride ourselves in knowing the products we sell so we feel confident finding the right product for our customers. We appreciate your acknowledgement of that-thank you!
Great Experience
Stacy was the best! I needed assistance with ordering a lift chair - Stacy was polite, helpful, and got me what I needed.
June 18, 2026
Reply from Med Mart
We agree, Stacy is the best! Thank you for your kind words about your experience, we truly appreciate it.
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