Website says order before 9pm and you get it next day. I ordered on a Thursday before 9pm, it didnt arrive until Monday. Called them and they said it was a courier issue, not their fault. Fair enough,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Na ruim een week de orozyme bucco fresh plaque off en veggiedent kauwstrips gebruikt te hebben zie ik al duidelijk verschil bij mijn 2 honden. Het tandsteen is aanzienlijk verminderd en ze stinken ook... See more
I use medpets to order food and supplements for my dog. They are mostly more expensive than other vendors but 100% reliable - fast (usually next day) delivery, items undamaged in transit, and never an... See more
I ordered a couple of products here for my cats. Unfortunately, one item was not in stock. However I do appreciate their communication on this, so still 5 stars. I got emails with updates and tey expl... See more
Company details
About Medpets
Written by the company
Medpets.nl is dé online shop voor de gezondheid van je dier. Met ons digitale platform leveren wij het beste voor jouw huisdier. In onze webshop vind je een ruim en kwalitatief assortiment voor huisdieren.
✓ Gratis deskundig dierenarts advies
✓ Gratis verzending vanaf €69,-
✓ Voor 21:30 besteld, morgen in huis
Medpets-app
Download nu onze Medpets-app en profiteer van unieke app-only deals!
Klantvriendelijke service
Bij Medpets.nl profiteer je niet alleen van een uitgebreid assortiment kwaliteitsproducten, maar ook van een snelle en klantvriendelijke service. Heb je vragen over een product of over de gezondheid van jouw huisdier? Dan staat ons veterinaire team, bestaande uit dierenartsen en paraveterinairen, voor je klaar. Zij helpen je graag met deskundig en vrijblijvend advies, zodat je altijd de beste keuze kunt maken voor jouw dier.
★ Klantenservice: Klantenservice@medpets.nl
★ Veterinair team: Dierenarts@medpets.nl
★ Whatsapp: 0031- 850 871 297
Nieuwsbrief
Ben jij op zoek naar aanbiedingen én wil jij als baasje tips om jouw huisdier de allerbeste zorg te geven? Meld je dan snel aan voor onze nieuwsbrief, en ontvang alle kortingen en tips in je mailbox!
Medpets.nl is dé online shop voor de gezondheid van je dier.
Written by the company
- Uitgebreid assortiment
- Diergeneesmiddelen, voedingssupplementen, dagelijkse benodigdheden, (dieet)voeding en nog veel meer. Wij hebben meer dan 20.000 producten in ons assortiment!
- Deskundige klantenservice
- van 8:30 - 13:00 uur zijn wij op ons telefoonnummer 0186 - 57 55 28 bereikbaar voor vragen over uw bestelling of productadvies. Vermoed u dat er problemen zijn met de levering van uw bestelling? Neem dan direct contact met ons op.
- Snelle levering
- Als u op werkdagen vóór 21:00 uur bestelt en betaalt met iDeal, Creditcard of PayPal, dan wordt uw bestelling (mits op voorraad) nog dezelfde werkdag naar u verzonden
Medpets-app
Download nu de app voor nog meer gemak!
Met de Medpets app heb je alles voor de gezondheid van je huisdier binnen handbereik. Bestel snel en eenvoudig vertrouwde producten, profiteer van hoge kortingen en blijf moeiteloos voorzien in de dagelijkse zorg voor je dier, altijd en overal met de Medpets app voor iOS en Android.
Contact info
Emmerblok 1, 4751 XE, Oud Gastel, Netherlands
- 0186-575528
- klantenservice@medpets.nl
- www.medpets.nl
Week acties
4.6
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally recommended!
June 12, 2025
Order process was easy
Order process was easy. Goods were received promptly and happy with product ordered
June 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Constante harrassment in de mailbox…
Constante harrassment in de mailbox over een review. Hier is die; dit is mijn huidige ervaring met een aankoop op MedPets.
May 24, 2025
Reply from Medpets
Beste,
Bedankt voor je review. Het spijt ons te horen dat je je lastiggevallen voelt door e-mails over reviews. We streven ernaar om onze klanten zo goed mogelijk van dienst te zijn, en we waarderen elke feedback. Je kunt je afmelden voor deze e-mails via de link onderaan de berichten of ons laten weten dat je geen verdere verzoeken wilt ontvangen. We zullen ervoor zorgen dat je geen ongewenste e-mails meer ontvangt.
Met vriendelijke groet,
Team Medpets
Never received it
May 26, 2025
Reply from Medpets
Dear,
Thank you for your review. We apologize for the inconvenience of not receiving your order. We advise you to contact our customer service so they can assist you with this.
Kind regards,
Team Medpets
Medical Pet Shirt Kat
The delivery was fast. Medical Pet Shirt Kat is of a good quality.
May 19, 2025
Fast and efficient service
Fast and efficient service! Extremely helpful and empathetic customer service! DHL initially let me down on my very first order but I've now put that behind me and will continue to order from Medpets. Very well packaged, Medpets are great!
May 20, 2025
Unprompted review
Really fan of Medpets
Really fan of Medpets. Always fast delivery and impeccable service. Amazing assortment of quality products. Highly recommended!
April 27, 2025
I'm always happy with the deliveries
I'm always happy with the deliveries. They are fast to dispach goods and I don't know how they do it but they get the delivery guys to deliver the next day.
April 24, 2025
Great webshop and quick delivery
Great webshop and quick delivery! I will definitely buy again :)
April 20, 2025
Very fast and professional response
Very fast and professional response. The best prices. Extremely satisfied with these guys.
April 10, 2025
Unprompted review
Good but shipping can be cheaper for…
Good but shipping can be cheaper for smaller items.
April 1, 2025
All was good and in time with my order
All was good and in time with my order. Cat loved the box.
March 31, 2025
Milena R
Always very reliable and quick shipping, a wide variety of prescription products for pets available as well.
March 28, 2025
Extremely disappointing experience.
Extremely disappointing experience.
I ordered a product for my dog that turned out to not be in stock — something I only found out after waiting for two weeks and receiving several emails with constantly changing delivery dates. Eventually, I was told they didn’t even know when (or if) it would be available. Meanwhile, my dog was left in pain for nothing.
How can a webshop sell products they don’t physically have? It’s 2025 — a real-time stock management system should be basic functionality. The worst part is that I had to reach out myself to cancel and only then was the refund processed.
Customer service was polite, but that doesn’t make up for the poor system and wasted time. I’ll definitely be buying from somewhere else next time — somewhere that doesn’t gamble with my pet’s health.
April 7, 2025
Unprompted review
Reply from Medpets
Dear,
Thank you for your review. We're truly sorry to hear about your experience and the inconvenience it has caused, especially when it concerns the health and comfort of your dog. It’s never our intention to leave our customers in such a situation, and we understand your frustration with the changing delivery dates and stock issues.
We are continuously working on improving our systems to ensure better stock management and transparency for our customers. We appreciate your feedback, as it helps us identify areas where we need to improve. Your concerns have been noted, and we will strive to ensure that future experiences are seamless and satisfactory.
Kind regards,
Team Medpets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.