Super facility and all staff were friendly, professional and very reassuring. Adam took time to explain clearly the whole procedure and everything went really smoothly for me. Would highly reco... See more
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Thank you to everyone at Medserena (Didsbury) Stanley the radiologist was extremely kind and put me at ease. I found everything so calm and reassuring. I would recommend this service, if like myself... See more
It is almost a year ago I had the MRI scan. The service was professional perfection by each person involved from front desk to scan. I was nervous and someone sat in with me which made all the diffe... See more
Upright MRI. Having arrived on time I was welcomed by Jane and her reception colleague. Was brought to waiting lounge and offered tea, coffee or water. Within a few minutes I was with the very frien... See more
Company details
Written by the company
Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.
Contact info
114a Cromwell Rd, Kensington, SW7 4ES, London, United Kingdom
- www.medserena.co.uk
4.8
Excellent
972 reviews
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Replied to 50% of negative reviews
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Very welcoming
Very welcoming, polite and excellent MRI facilities for us claustrophobics
April 5, 2025
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Excellent service and very knowledgable…
Excellent service and very knowledgable and helpful, friendly staff. The open scanner is an absolute game changer for those who suffer with claustrophobia. Would most definitely recommend Medserena to anyone!
March 31, 2025
Good place to go
Everyone was really lovely & I had an appointment really quickly. Just waiting for results. Shame that one has to go privately to get anything done!
March 31, 2025
The experience was really great!!
The experience was really great from the start to the end.
Very professional and very kind. Everyone super supportive. I will surely come back again if I need.
February 14, 2025
Wonderful - I would have never been able to have an MRI otherwise
Wonderful service! I am very claustrophobic and never would have been able to have an MRI otherwise.
The team were so kind and caring. The experience was very good; the upright machine is open and you are able to watch a tv show like Friends or relaxing nature scenes. The staff talk you through the whole time and let you know when you can move and when you need to stay still (most MRIs are a series of smaller tests). Highly recommended.
March 14, 2025
Unprompted review
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Kind and understanding staff
Kind and understanding staff. Made you feel calm and relaxed
March 2, 2025
Reply from Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
Reply from Medserena Upright MRI
Thank you for taking the time to leave us a review. We are really pleased that you had a good experience with us.
Kind regards, Medserena
Seen immediately as I walked in
Seen immediately as I walked in, the radiographer explained everything to me perfectly, highly recommended 👌
February 26, 2025
Reply from Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
excellent patient care
excellent patient care, technical expertise in positioning and image acquisition, ability to handle anxious patients, clear communication with radiologists, and maintaining a clean and safe working environment
February 9, 2025
Reply from Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us.
We appreciate you taking the time to leave feedback. Kind regards, Medserena
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The comparative detail of the Upright…
The comparative detail of the Upright MRI machines is second to none. Don't put off years of unsuccessful NHS appointments.
I wish we had used these services years ago!
February 21, 2025
Reply from Medserena Upright MRI
Thank you for taking the time to leave us a review. We are glad to hear that you've had a positive experience with us and that our Upright MRI machine made the process easier for you.
We appreciate you taking the time to leave feedback. Kind regards, Medserena
Felt very comfortable and out at ease
Felt very comfortable and out at ease. Friendly staff.
March 1, 2025
Reply from Medserena Upright MRI
Thank you for taking the time to leave us a review. We are really pleased that we were able to make this experience as easy as possible for you.
Kind regards, Medserena
Easy to find
Easy to find. Parking spaces just outside. Friendly staff. Fairly quick for an MRI and not as claustrophobic.
March 1, 2025
Reply from Medserena Upright MRI
Thank you for your review. We are pleased we were able to make the experience as easy as possible.
Kind regards, Medserena
Excellent experience
Easy to book my MRI appointment, with questions answered promptly. Helpful/friendly staff during the scan. Radiologists report arrived a few days later. Excellent service all round. Also, I’m highly claustrophobic and I had no problems with the open MRI.
February 21, 2025
Reply from Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
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The emoyees I dealt withb were…
The emoyees I dealt withb were extremely helpful Jane Becky and the radiograpgmher
Customer care excellent
I have not received as yet the disc which I received last time of my MRI !
February 25, 2025
Reply from Medserena Upright MRI
Thank you for your review. We are really pleased you felt at ease and had a positive experience with us.
Regarding your images, we no longer provide a CD or USB, however, a digital link is sent to your email to access our image portal, Medicai. Please contact the centre if you have any issues regarding this.
Kind regards, Medserena.
Upright MRI scan is a great alternative…
Upright MRI scan is a great alternative to the tunnel MRI and whilst the position was uncomfortable it was not claustrophobic and over in 17 mins.
February 19, 2025
Reply from Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
Excellent service received from Medserena london
Excellent service received from the reception staff and the radiographers.. all very helpful, supportive, professional and organised.
February 21, 2025
Reply from Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
I was able to feel calm and reassured
I was able to feel calm and reassured, the staff looked after me very well, as I suffer from anxiety and claustrophobia. I would recommend Medserena without a doubt.
February 17, 2025
Reply from Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
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Reply from Medserena Upright MRI
Thank you for taking the time to leave a review. We are really pleased you had a positive experience with us.
Kind regards, Medserena
You do not feel claustrophobic, so much better than the conventional MRI scanner machine.
Absolutely lovely staff, very caring and knowledgeable.
The facilities are immaculately clean and sterile.
I would definitely recommend this MRI scanner machine, you do not feel claustrophobic at all.
You can watch the television while in the scanner and it’s not as noisy as the conventional MRI.
Would highly recommend.
February 21, 2025
Reply from Medserena Upright MRI
Thank you for taking the time to leave us a review. We are glad to hear that you've had a positive experience with us and that our Open MRI made the process easier for you.
Your recommendation means a lot to us, and should you need our services again, we look forward to seeing you in the future.
Kind regards, Medserena.
Previously had difficulty with closed…
Previously had difficulty with closed MRIs, so was sent to Medserena for an open MRI. The Radiologist was very understanding and kind, and I was able to complete the procedure.
February 22, 2025
Reply from Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
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