Banner for MelodyMaison

MelodyMaison Reviews 

25,788
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are exceptionally well packaged for safe transit. People deeply appreciate the stylish appearance of the products, noting that furniture pieces are sturdy, beautifully made, and offer fantastic value. Conversely, a small portion of people felt disappointed when items arrived with defects or suffered damage during transit. Others encountered frustrating delivery delays or experienced problems with external couriers failing to bring their packages on time. A few reviewers also mentioned encountering quality issues like peeling veneer or paint fading shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items look stylish and are sturdy.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Delivery service

People report positive experiences with delivery service, highlighting swift shipping and regular updates.... See more

Order

Customers report a high level of satisfaction and positive experiences with their orders. Reviewers... See more

Price

Clients share positive opinions on price, highlighting that items are exceptionally well-priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Really speedy delivery, fantastic quality! Even customer service was excellent after realising we had two parts of the same piece and they sent a replacement next day! We are over the moon and would h... See more

Rated 5 out of 5 stars

Fantastic communication, swift delivery. All items were very well packaged with lots of protective padding. Very impressed with the quality, for what is essentially flat packed furniture. Items loo... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Mirror Shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(25,788)

1,766 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a beautiful outdoor clock…

I ordered a beautiful outdoor clock from MelodyMaison.
The price was much cheaper than anywhere else I had seen.
The delivery was super quick always kept up to date of the delivery.
Also their customer services are amazing and so helpful for the little query I had.
I would highly recommend this amazing company.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The rating provided above relates to…

The rating provided above relates to the delivery process which was on time with adequate notification of delivery date. Unfortunately I am unable to comment on the look and condition of the goods because these items were purchased for my home in Barbados, so the ensure that the items remain securely packaged for shipment, I did not open the packages.

If required, I am happy to ptovide follow-up feedback from Barbados at a later date.

July 1, 2026
Rated 5 out of 5 stars

I ordered a lovely mirror from this…

I ordered a lovely mirror from this website August last year. I still absolutely love my mirror and the quality is great. I ordered one and when it was delivered, I realiaed it was a bit too small for the space I wanted it for. I ordered the other size and started a return for the other mirror. When my new mirror was delivered they collected the old one. Great service from this company and I would really recommend.

August 4, 2025
Rated 2 out of 5 stars

The mirror i received was not like the…

The mirror i received was not like the pictures on the website the wood was very pink! Now since returning and being given no tracking details I am chasing my £116 refund. This whole process has taken nearly 4 weeks since ordering which is ridiculous.

June 29, 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning thank you for taking the time to leave your review. I can see the collection took place on Tuesday 14th July and was processed in our warehouse on Wednesday 15th July. Your order is with our accounts team to process and should show in your account in 7-10 days.
If I can assist further please let me know,
Best Wishes
Emma

Rated 5 out of 5 stars

The half moon console table arrived…

The half moon console table arrived quickly and safely. We went for the taupe grey colour which is lovely well made and only requires legs to be attached all parts provided. Thank you Melody Maison we are very happy with the half moon table fits just right on out upstairs landing.

June 29, 2026
Rated 5 out of 5 stars

Pleased with my purchase packaged well

Pleased with my purchase packaged well. Two small maroon & gold/ brass trays bought in the sale, I'd already bought a pair for the bathroom and decided to buy a second for the bedroom. Lovely quality.

July 2, 2026
Rated 5 out of 5 stars

Delighted!

Very quick delivery. Really pleasant delivery team.
The furniture is lovely. Very impressed that it is ready built and came well packed so there was no hassle at all. My husband’s face when he unpacked it and there wasn’t a million screws and confusing instructions was well worth it!!
Great value for money too.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the furniture

Really pleased with the furniture, nice quality and came complete so no DIY skills needed ***** Felt sorry for the driver as access to our house is difficult and he was alone but he trollyed the items to our lounge. Only moan would be to Melody Maison in that you expect a lot from your delivery guy on his own and having to lift and manoeuvre items by himself

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful mirror

I ordered a beautiful mirror - is very good quality for the price and looks beautiful in my dining room. Great communication from Melody Maison , sturdy packaging and it arrived in perfect condition also due to the careful handling of the delivery service.

June 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look