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MelodyMaison Reviews 

25,773
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are exceptionally well packaged for safe transit. People deeply appreciate the stylish appearance of the products, noting that furniture pieces are sturdy, beautifully made, and offer fantastic value. Conversely, a small portion of people felt disappointed when items arrived with defects or suffered damage during transit. Others encountered frustrating delivery delays or experienced problems with external couriers failing to bring their packages on time. A few reviewers also mentioned encountering quality issues like peeling veneer or paint fading shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items look stylish and are sturdy.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Delivery service

People report positive experiences with delivery service, highlighting swift shipping and regular updates.... See more

Order

Customers report a high level of satisfaction and positive experiences with their orders. Reviewers... See more

Price

Clients share positive opinions on price, highlighting that items are exceptionally well-priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Really speedy delivery, fantastic quality! Even customer service was excellent after realising we had two parts of the same piece and they sent a replacement next day! We are over the moon and would h... See more

Rated 5 out of 5 stars

Fantastic communication, swift delivery. All items were very well packaged with lots of protective padding. Very impressed with the quality, for what is essentially flat packed furniture. Items loo... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Mirror Shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(25,773)

1,749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The order was a bundle and it did not…

The order was a bundle and it did not arrive in one shipment. I had to chase the order a number of times. APC lost part of the order. I had to ask to have part of the order shipped out again. This caused a 2 week delay.

July 27, 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning
Thank you for placing your order with us and taking the time to leave your review. I understand that this was frustrating for you. I can see that as soon as we were made aware that you had not received the second part of your order we dispatched these straight out to you. Despite the delay I hope everything is ok with your order. If I can be of further assistane please do not hesitate to contact me,
Best Wishes
Emma

Rated 5 out of 5 stars

Brilliant service and quality items

Item arrived very quickly, packaged really well. The mirror itself is gorgeous, brought for my daughter's tattoo studio, and it is perfect. Proper statement piece. Thank you. Always impressed with the service and quality.

July 22, 2026
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! The furniture is absolutely stunning. It is also beautifully made. I am extremely happy with my purchase.
It was also delivered very quickly. Communication was also great!

July 22, 2026
Rated 3 out of 5 stars
MelodyMaison logo

Reply from MelodyMaison

Good Morning I am sorry to hear this. I cannot see where you have been intouch with us to advise that your cabinet arrived damaged. Are you able to send us an image to customerservices@melodymaison.co.uk, we would appreciate the oportunity to look into this further for you,
Best Wishes
Emma

Rated 5 out of 5 stars

Would use again

Great item, very reasonably priced, received regular delivery updates and was on time, very well packaged, quality item. Can't ask for more.

July 23, 2026

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