Melon + Starfish Reviews 245

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... See more

Company replied

Rated 5 out of 5 stars

First time order. Item ordered genuine. Arrived on time. No issues. Would order again. Recommend.

Rated 3 out of 5 stars

The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... See more

Rated 5 out of 5 stars

Melon & Starfish very quickly and correctly shipped my order and kindly gave a free sample. Their website interface is easy to use and particularly like how it says a product is out of stock before ha... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Health and Beauty Shop
  4. Skin Care Clinic

Written by the company

Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

245 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great! :)

I got two packs of hair dye that I've been struggling to get a hold of, they came quickly with free samples. Thanks so much!

July 11, 2023
Rated 5 out of 5 stars

The order I got was perfectly packaged…

The order I got was perfectly packaged and appreciate the free samples which was really nice. The process was also really simple and easy to use! Recommend for sure especially as the collection of good is soo wide in variety!

June 26, 2023
Rated 5 out of 5 stars

Fabulous company and fabulous customer service

Fabulous website, very clear, and fabulous customer service. They always reply same day and are always so helpful. David from the customer services is a really helpful person and so happy to order my products through here every time I need some k-beauty.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional!

I had placed an order just before the bank holiday, so I wasn't expecting it to be processed for at least 2 days. Imagine my surprise when I got an email the next day, on a bank holiday, saying that it's been processed, and then later that day shipped already! I just received my products today, and immediately wanted to leave a review.
package also came with samples (of products that I have actually been looking at!) in the cutest little envelope! Kudos to you Melon & Starfish! I'll definitely be ordering more!

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Korean skin care products from a great company

I'd never heard of this company before, I came across them whilst searching for Korean skin care products. The products are amazing, I've only been using the products for one week and already my skin is showing the benefits. The products are very reasonably priced compared to other companies. My order was delivered promptly and was wrapped in the prettiest pink paper. They also sent me a really good size bottle of essence for free. I'll definitely be using this company again. Thank you.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely packaging

Lovely packaging. My product was nicely wrapped and the samples were a really nice addition too. Delivery was also quicker than I expected. Glad I have found a company that has my favourite Korean skincare.

March 25, 2023

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