Memory Foam Warehouse Reviews 

2,439
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and comfort of the mattresses and toppers, noting how well they support the body and improve sleep. Many also appreciate the reasonable and competitive pricing, finding great value. The service is frequently highlighted as very good, with helpful staff and efficient processes, contributing to a positive purchasing experience. However, some customers noted inconsistencies with delivery services, mentioning incorrect dates, significant delays, or failed deliveries, and found communication unreliable. A few reviewers also experienced receiving the wrong product or items that arrived with minor damage.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfort and excellent value of... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality mattresses at... See more

Service

Consumers consistently report positive experiences with the service, describing it as amazing, very good, and... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Del... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,439)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

do not buy the cool max superior luxury…

do not buy the cool max superior luxury mattress. dipping only 6 months after purchase and when i complained to the customer service team. a karen said that it doesn’t fall under warranty because the slats on my bed are 1cm over so they can’t issue a replacement. since when do the gaps between the slats have anything to do with the poor quality of mattress dipping only 6 months into use?

April 16, 2026
Unprompted review
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. in both emails sent to you we have attached a copy of the product warranty which confirm the full terms and conditions. This warranty is in the packaging of all our mattresses. If you need any further information please email us at: customerservice@memoryfoamwarehouse.co.uk and we reply without delay. Kind regards MFW Customer Services

Rated 4 out of 5 stars

Prompt delivery

March 16, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave us a review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great mattress nice and comfortable…

Great mattress nice and comfortable arrived on time

March 25, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 3 out of 5 stars

Delivered on time but just left outside…

Delivered on time but just left outside without bothering to ring the doorbell

April 8, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery service. This has been addressed with the courier service. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great mattress and service

Great mattress and service. Quick delivery and comfortable bed.

April 8, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

good product

good product, good service

March 19, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great mattress

Great mattress, delivered promptly!

March 29, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Highly recommend!

March 24, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 3 out of 5 stars

Spare room mattress

Bought a mattress for our spare room which I don't expect a lot of visitors for I bought a basic essential mattress but when my son visited he said it was like a brick so I don't know because we've not slept in it

March 25, 2026
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Reply from Memory Foam Warehouse

Hi Lindsey, Many thanks for your review. Your order is categorised as a medium/firm mattress. The mattress you purchased is supplied with our 200 night sleep trial, you can reselect an alternative mattress, there is a £50 admin charge towards delivery/collection, +/- the difference in price. The below link on our website will give you more information.
https://www.memoryfoamwarehouse.co.uk/pages/200-night-trial-mattress .
kind regards
Karen

Rated 5 out of 5 stars

Good product at a good price bought a…

Good product at a good price bought a Nectar mattress few years ago been brilliant so decided to buy one for our caravan well pleased

March 22, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Good service good product

Good service good product

March 15, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great service

Came when they said they would.Didnt wait long before delivery.Delivered with care.Very happy with service and great price.

February 28, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 4 out of 5 stars

Very happy with our new mattress.

Very pleased with the mattress it arrived well packaged and is comfortable and good quality. Pleased that there wasn’t a lingering chemical smell when it was unpacked, (as I have read on the internet that this can be a problem with memory foam mattresses from various companies). There was an issue with the courier who sent out the wrong delivery information, hence 4 stars not 5. However, on contacting the store about this they sorted it out promptly and professionally with no issues.

March 13, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great products

Great products, great prices, Delivery times always good. Have purchased many times.

March 13, 2026
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Reply from Memory Foam Warehouse

Thank you for being a returning customer, that really means a lot an many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great service

Great service, quick delivery and excellent mattress.

January 24, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Nice an firm after my last one which I…

Nice an firm after my last one which I had for years

January 16, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

A quick delivery

January 15, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Very quick service and helpful delivery…

Very quick service and helpful delivery man

January 28, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

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