Menē Reviews 

1,417
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,417)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Terrible shipping system, DO NOT ORDER

Mene uses fedex for shipping and has a terrible system in place. They required signature on delivery which is totally understandable, however they do not let customers choose a time frame. If fedex will come at a certain time and after a few attempts send it back to mene. And when we tried to arrange the delivery for Saturday, they wanted to charge us more money. So if you aren’t going to be home all day during the weekday, do not order from here, you won’t get your package.

May 30, 2024
Unprompted review
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Rated 4 out of 5 stars

Excellent quality but not quite 100% 24K

Excellent quality and amazing presentation - the only reason this isn't a 5-star review is because while they say that the entire piece is 24K gold this isn't actually true. The clasp for my new necklace (my second Mene purchase overall) is actually 18K, not 24K and I don't recall that being mentioned anywhere. The only reason I found out was because the one they sent me was too short and I needed it to be lengthened but am wary of international shipping again after my last customs assessment - overall, however they are gorgeous items.

April 11, 2024
Unprompted review
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Rated 5 out of 5 stars

I love the Product

I love the Product, I love the value tracking of the collection. I look forward to buying more. I wish you had a less expensive Signet ring option. Also you should promote the Picasso connection. The packaging and certification are so nice. thank you. I got the cross to celebrate being cancer free!!!!

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, fast shipping, and good customer experience. My purchase of the 24k sunflower earrings were handled with great care and look amazing.

March 7, 2024
Unprompted review
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Rated 2 out of 5 stars

Still haven’t got it

I live in Canada and didn’t realize how much duty you pay on such expensive items . The package came to Canada fairly quick but has been in customs for a couple weeks now and called multiple times to see if they need anything on my end to help with speeding up the process… nothing . Nothing Menē can do , but I just wish that they made shipping easier for clients outside of the Country

March 11, 2024
Unprompted review
Menē logo

Reply from Menē

Dear Adam,

We're very sorry about the shipping and support experience with your order. Our Customer Care Senior Manager has investigated the matter and contacted you to help you.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

Absolutely wonderful investments you…

Absolutely wonderful investments you can enjoy for a lifetime. The artistic aspects alone make Meńe jewelry a beautiful thing to behold, and the fact that you are wearing 24K pure gold or platinum is something indescribable. Timeless and unique, they’re simply the finest heirloom quality precious gifts that will last forever.

March 20, 2024
Unprompted review
Rated 3 out of 5 stars

Quality jewelry

We purchased six different pieces. Two sets of earrings. Two rings. A necklace and a leather bracelet. Quality is amazing. Beautiful pieces. But our leather bracelet broke within two days of wearing. Was really disappointed when that happened.

March 3, 2024
Unprompted review
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Reply from Menē

Dear Lauren,

Thank you for reaching out, and we are sorry about the quality of your leather bracelet. Please contact our team at service@mene.com with the subject "Trustpilot Review" and our senior manager will help you to make this right.

Sincerely,

Menē Customer Care

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Rated 5 out of 5 stars

The piece was easy to order

The piece was easy to order, but once received was a treasure from the start. Beautifully wrapped, certificate of weight.well done. To know the feeling of having this piece in my possession gives me a great feeling of security. I purchased this just before the jump in the price of gold,but this will not be my last purchase as the price of all assets continue to rise.

February 17, 2024
Unprompted review

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