I was a bit worried at first because the delivery took longer than expected, which made me a little suspicious. However, as soon as I reached out, customer service got back to me literally immediately... See more
Company replied
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See what reviewers are saying
Hi I ordered my favorite Chanel product was so excited that Menotti had it available. I made two orders, actually. ...then sadly received an email that the product was no longer available .... they... See more
Company replied
This was my first order with Mengotti Couture, and I am very satisfied. The website was simple to use, checkout was easy, and shipping was faster than I expected. My fragrance arrived sealed and in pe... See more
Very happy with how my order turned out. The sunglasses have a premium feel and are comfortable enough to wear for long hours without any discomfort. I also appreciated the extra care taken with the f... See more
Breach of guidelines
Reply from mengotticouture.com
Its very unfortunate to hear your unsatisfion despite our efforts ongoing your order due to the change in the flammable item law, and clearance took a little longer than needed. Once Again thank you for your trust and patience, & as you know very well you were refunded full amount and your order was shipped out by DHL Express under the tracking Number 3721283646. Thank you for your kindness
So beautiful as gifts
December 2, 2023
Unprompted review
I too ordered some some fragrances from…
I too ordered some some fragrances from Mengotti Couture on the 9 November 2023. The payment went through in Dubai.
On checking on the order after a few days, they said they were checking that they could fill the order.
Of course, when you ring the number it from Australia either says it's not the correct number or it just rings out,
Doesn't matter how often you contact them they don't respond and don't acknowledge your correspondence.
This Company purports to be based in London, however it's as close to London as I am in Australia.
This is a message to anyone who is thinking of purchasing anything from this company -DON'T
You will not get your products, neither will you get your money back.
They are absolute shonks and it's a pity their customer service doesn't match their upmarket web site.
They are the scum of the earth!!
Date of experience: 9 November 2023
November 9, 2023
Reply from mengotticouture.com
Its very unfortunate to hear your unsatisfion despite our efforts ongoing your order our country was in panic due to the war Situation in our zone, and there was some delays. Once Again thank you for your trust and patience, & as you know very well your order was shipped our by DHL Express under the tracking Number 455732418. Thank you for your kindness
Resolution
I ordered some fragrances from Mengotti Couture,they use a TAPS system for payment,on the 26th September
On checking on the order after a few days, the status said refunded. This Company uses WhatsApp for their Business Account Communication. I received a WhatsApp message stating they are unable to post fragrances from Lebanon and I would be refunded. The refund is being processed by the Taps payment system, which has taken some time due to the conflict in the area. The refund has now hit my bank account. Thanks to Mengotti Couture persevering.
September 26, 2023
Unprompted review
Reply from mengotticouture.com
Dear Mr Roland, Thank you very Much For Your Trust in Mengotti Couture Platform, it was our pleasure serving your needs and appologise for any delays and inconvenience.
Quick & satisfying solution for a mix-up…
Initially the ordered and payed for goods couldn't be sent to Holland, but within 2 days Mengotti payed the money back into my account with lots of sorry saying for the mix-up.
So all is well that ends wel, compliments to Mengotti
October 21, 2023
Unprompted review
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